Software update 2.39.20 (2024 Q4)
-
After the update, my wife’s S9PP stopped the OHR this night, which causes a wrong sleep tracking… we did a soft reset… wait and see… it seems to be an issue with the S9PP? My SV is working as usual!
-
Same here. 1h47min of sleep according to S9PP, then no more HR after that.
-
Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77
Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.
Could you help me out ?
Community Manager / Admin @Suunto
Creator of quantified-self.io a portal that allows you to analyze your data from various providers, upload fit activity files to Suunto app, gpx routes and more… -
@Dimitrios-Kanellopoulos
Same issue observed here, 9PP shows no OHR at all. Sensor is off. Won’t work or get active in the context of an activity either (OHR on, sensor/belt HR off). HR widget shows “Heart rate - not measured”.Soft reset restored OHR back.
Keeping an eye on how this develops!
-
@BrunoH I tried everything and my Control Panel was still broken. I gave up on it and went to work. Now it’s repaired by itself. Took literally no extra actions. Maybe just give it some time and it will be cured.
Suunto 9 Peak Pro
-
S9PP here, and no sleep tracking for 2 days now. OHR needs a soft reset to start working again.
-
Seems this is an issue for all 9PP users. Also being reported on Reddit.
Mine is the same - heart rate readings too high when working, but frequently OHR sensor not working at all, and sleep tracking also broken.
-
The same for me S9PP stopped OHR at midday yesterday until I did a reset and only recorded 1.12h sleep last night.
On a more positive note my suunto smart belt seem to be connecting to the watch again following connection issues with the previous FW. -
No problems with my S9PP. I had the issue with an earlier firmware, but since the last two updates it seems to be solved.
-
so far the update is exceptional… leading me to also sell the AWU . it’s simply great an update
-
On the positive side, this issue with OHR stopping is saving me quite a lot of battery charge
-
@cheetah694 mine was the same. Just started working.
-
@thanasis how about battery drain problems and offset, back to normal?
AWU what it is?Suunto Vertical Ti
Suunto S9 gen1
Suunto Ambit3 peak -
Logs sent. Hopefully those help
-
new update, but still without Ukrainian language… very sad…
-
@pilleus said in Software update 2.39.20 (2024 Q4):
No problems with my S9PP. I had the issue with an earlier firmware, but since the last two updates it seems to be solved.
Same here! (At the moment…
) -
Hi guys, on 9pp, it seems there is a problem with the counting of watch faces installed on the watch, the default one is not considered and therefore when you get to 3/4, it does not install others. On the counting of sleep hours, it also seems to me that they are counted badly, battery life instead perhaps improved slightly (used 30% in two days with an hour of indoor activity without GPS) but I prefer to wait a few charge cycles to see if it has improved/resolved (I did both hard reset and restart, after the firmware update)
-
@Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):
Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77
Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.
Could you help me out ?
I sent it just now
As additional information, here is the video showing that OHR doesn’t respond at all (even activity start or oxygen blood measurement):
https://youtu.be/lnAEC9PiR98?si=Ndj0l9qhMBsaDRyD
P.S. OHR stopped working 3rd time for the last 2 days.
-
@BrunoH said in Software update 2.39.20 (2024 Q4):
@kriskus no amount of soft resets or language changes can fix this on my Vertical.
Same issue on my Vertical
Still persists after several reboot/soft reset.
Any advice is welcome.Suunto Vertical Titanium Solar
Suunto Traverse -
@MirkoP said in Software update 2.39.20 (2024 Q4):
Otherwise I will forced to make a firmware downgrade, waiting for a fixing of this annoying bug.
How to make a firmware downgrade?
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login