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    Software update 2.39.20 (2024 Q4)

    Scheduled Pinned Locked Moved Watches
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    • C Offline
      cheetah694 Bronze Member
      last edited by

      After the watch failed to track two sleeps in a row correctly and just bailed on measuring my heart rate I had to downgrade. Christmas watchfaces are a nice to have, but I’d rather prefer an update which keeps the core features stable.

      1 Reply Last reply Reply Quote 3
      • gerasimosG Offline
        gerasimos Bronze Member @thanasis
        last edited by

        @thanasis pefect man!!

        Suunto Vertical Ti
        Suunto S9 gen1
        Suunto Ambit3 peak

        1 Reply Last reply Reply Quote 1
        • cosme.costaC Offline
          cosme.costa
          last edited by

          One here with a SVTi and without any problems. Very happy with the update, battery lasts more and GPS tracks are better than before, I even like the new animation. In my opinion is a good update, at least for the SV

          I guess most of the problems are with the S9PP and I hope they are resolved quickly.

          1 Reply Last reply Reply Quote 8
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by

            Hi all S9PP’s people. Thank you for the logs and we have found the issue.

            I ll keep you posted.

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            enriqueescomsE Łukasz SzmigielŁ t-DoxT 3 Replies Last reply Reply Quote 29
            • M Offline
              MirkoP @Mff73
              last edited by MirkoP

              @Mff73 thanks a lot! A followed the instracyion the same day you reply and it perfectly works now!

              I will update again when the ohr issue will be fix.

              1 Reply Last reply Reply Quote 0
              • enriqueescomsE Offline
                enriqueescoms @Dimitrios Kanellopoulos
                last edited by enriqueescoms

                @Dimitrios-Kanellopoulos Thanks for giving us some information. I’ll be waiting for the problems to be solved.

                The last straw was that I’ve already had two HR sensor crashes today, so I’ve rolled back, as other users, to the previous version for now.

                (The Christmas tree is now mint instead of green, a small loss compared to the pleasure of going back to the UI without carousel animation.) 🎄

                Suunto 9 Peak Pro (all black version)

                1 Reply Last reply Reply Quote 3
                • PavlasP Offline
                  Pavlas
                  last edited by

                  So my control panels broke yesterday. Looks like it happened after activity.

                  🔺Vertical All Black

                  ex:
                  Ambit2 Black
                  Ambit3 Peak Sapphire
                  Spartan Ultra Stealth Titanium
                  S9B All Black
                  Ocean All Black (for testing only)
                  >>> YouTube Channel <<<

                  1 Reply Last reply Reply Quote 1
                  • Александр ДаниленкоА Offline
                    Александр Даниленко @tmclr
                    last edited by

                    @tmclr said in Software update 2.39.20 (2024 Q4):

                    I’ve reverted to 2.37.48.

                    Confirmed my thoughts about the new UI - I prefer the old version. The new setup didn’t scroll smoothly and also shrunk the text of non-selected options for no good reason, making them harder to see.

                    I’d also rather have functioning OHR/sleep tracking than a Christmas tree watch face. 😁

                    I do wonder how Suunto can release a update such as this with fundamental faults that disable a primary function of the watch… Is there no Beta testing?
                    Also no updates on here on likely timing for a fix.

                    I also returned to 2.37.48…but we can still use a Christmas tree watchface. The only problem is that the old firmware doesn’t have green color of watchface. But mint green is ok)

                    Suunto Race S

                    Peter Pan 0P 1 Reply Last reply Reply Quote 1
                    • Nicola FontanaN Offline
                      Nicola Fontana
                      last edited by

                      Dear development Team,

                      it´s not the first time this happens but this latest update 2.39.20 did more harm then good. Now my heart frequecy sensor, which for me is the MOST important feature in a fitness watch, is not working. It is stuck and on display i see only “Measuring…”, if I reboot the watch it works for some time then again gets stuck. I must say I was a really big fan of Suunto and especially of its philosophy of beeing a small focused company caring for the environment and delivering high quality products with premium materials and fewer but high performing software features. Since now software issues happened one too many time I think I will move to another watch because I am not ready to loose so much training data cosnidering I payed almost 400€ for my Suunto 9 Peak Pro.
                      I hope you will improve in the future so that I can switch back to your watches because I think from the hardware point of view they have no riivals.

                      Nevertheless Happy Christmas Holidays

                      Łukasz SzmigielŁ L C 3 Replies Last reply Reply Quote 2
                      • Łukasz SzmigielŁ Offline
                        Łukasz Szmigiel @Nicola Fontana
                        last edited by

                        @Nicola-Fontana said in Software update 2.39.20 (2024 Q4):

                        I will move to another watch

                        What will your pick be? Who’s software is better and bug free?

                        S9PP 2.40.44

                        1 Reply Last reply Reply Quote 2
                        • Łukasz SzmigielŁ Offline
                          Łukasz Szmigiel @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):

                          Hi all S9PP’s people. Thank you for the logs and we have found the issue.

                          I ll keep you posted.

                          Nah, I’m cool. I just learned that I’m a hamster, hence the 255 hr.

                          S9PP 2.40.44

                          G 1 Reply Last reply Reply Quote 2
                          • G Offline
                            Gunnar @Łukasz Szmigiel
                            last edited by

                            @Łukasz-Szmigiel You made my day 🙂

                            1 Reply Last reply Reply Quote 1
                            • L Online
                              larrybbaker @Nicola Fontana
                              last edited by

                              @Nicola-Fontana unique case/situation. I don’t think this is a majority feeling.

                              SV Solar
                              iPhone 16 Pro

                              1 Reply Last reply Reply Quote 2
                              • J Offline
                                jacob @sebchastang
                                last edited by

                                @sebchastang i have the same issue. Anybody know how to install previous OTA-packages on the vertical?

                                1 Reply Last reply Reply Quote 0
                                • t-DoxT Offline
                                  t-Dox @Dimitrios Kanellopoulos
                                  last edited by

                                  @Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):

                                  Hi all S9PP’s people. Thank you for the logs and we have found the issue.

                                  I ll keep you posted.

                                  great job! glad to hear this good news

                                  Andrea
                                  9pp

                                  1 Reply Last reply Reply Quote 0
                                  • EgikaE Offline
                                    Egika Platinum Member
                                    last edited by Egika

                                    a fix for the HR issue is currently under testing

                                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                    Race S All Black - Titanium Courtney
                                    Run Lime

                                    sebchastangS K 2 Replies Last reply Reply Quote 6
                                    • sebchastangS Online
                                      sebchastang Silver Members @Egika
                                      last edited by

                                      @Egika Do you know if a fix for bad “control panel” display when activated by bottom button shortcut is also under testing?
                                      Even if it is probably less important than the HR issue, I think it deserves consideration from Suunto since it has been broken with latest firmware.
                                      Thanks.

                                      Suunto Vertical
                                      Suunto Traverse

                                      EgikaE 1 Reply Last reply Reply Quote 0
                                      • EgikaE Offline
                                        Egika Platinum Member @sebchastang
                                        last edited by

                                        @sebchastang sorry, I don’t know. Can also not reproduce this myself.

                                        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                        Race S All Black - Titanium Courtney
                                        Run Lime

                                        sebchastangS 1 Reply Last reply Reply Quote 0
                                        • sebchastangS Online
                                          sebchastang Silver Members @Egika
                                          last edited by

                                          @Egika no problem.
                                          Steps to reproduce:

                                          • set control panel as bottom button shortcut
                                          • restart watch
                                          • access control panel by long pressing bottom button > result is a bad display of control panel as described in @TrailEyes video
                                            https://forum.suunto.com/post/158535
                                            Sometimes Control panel displays well, sometimes does not.

                                          I also contacted support to tell them about the control panel issue. I don’t know if this is going to be forwarded to dev team.

                                          Anyway, I am happy for S9PP users who will soon have a fix thanks to Suunto responsiveness 👍

                                          Suunto Vertical
                                          Suunto Traverse

                                          EgikaE 1 Reply Last reply Reply Quote 1
                                          • EgikaE Offline
                                            Egika Platinum Member @sebchastang
                                            last edited by

                                            @sebchastang said in Software update 2.39.20 (2024 Q4):

                                            Steps to reproduce:

                                            set control panel as bottom button shortcut
                                            restart watch
                                            access control panel by long pressing bottom button > result is a bad display of control panel as described in @TrailEyes video
                                            https://forum.suunto.com/post/158535
                                            Sometimes Control panel displays well, sometimes does not.

                                            Thank you!
                                            I now could reproduce it on my S9PP. Seems to be a MIP device only issue.
                                            Not sure if too much will happen regarding this one over the Christmas holidays though…

                                            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                            Race S All Black - Titanium Courtney
                                            Run Lime

                                            sebchastangS 1 Reply Last reply Reply Quote 3
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