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    Software update 2.39.20 (2024 Q4)

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    • M Offline
      MKPotts Bronze Member
      last edited by

      Hi,
      Apologies if this is somewhere further up the thread - I haven’t had time to read all the posts to check - but has anyone else found that the GPS (GNSS) run time on the S9PP has collapsed since the update?
      I used my watch for an 8 hour run today and it used 51% of the battery (93% down to 42%) - which means it would struggle to last 15hrs. This is using the exact same settings - with an external hr monitor - that has consistently given me runtimes of 45-50hrs in the nearly 2 years I’ve had the watch (or, more accurately, two watches, because the first was replaced in January after the hr sensor cover failed a second time, so my current watch is about 11 months old).
      I’ve checked that the backlight settings haven’t changed following the update and they haven’t - still set as low brightness, backlight (standby) and raise to wake both off.

      1 Reply Last reply Reply Quote 0
      • P Offline
        powderdrop Bronze Member
        last edited by

        Just piling on that the HRM is no longer working on my 9PP. Have to restart every couple hours, works for a bit, then nothing. Hopefully the fix is pushed very soon. Kind of defeats the purpose of the watch.

        1 Reply Last reply Reply Quote 2
        • thanasisT Offline
          thanasis Bronze Member @pavel.samokha
          last edited by

          @pavel-samokha said in Software update 2.39.20 (2024 Q4):

          ruler point markers in map

          is there any guide of how this works or what actually are the options ?

          gerasimosG 1 Reply Last reply Reply Quote 0
          • Esa KynisE Offline
            Esa Kynis
            last edited by

            Hello, hi and bye bye.

            After this update 9 peak pro isnt working as it shoud be!

            After few hours heart rate isnt working also sleep measure isnt working. Then soft reset and this works few hours and then not…

            This is really annoying!!!

            Hard reset and soft --> nothing

            And I cant connect win 11 and this 9 peak pro, why not?

            Can I downgrade or what should I do.

            Or do you wanna buy this watch

            1 Reply Last reply Reply Quote 1
            • gerasimosG Offline
              gerasimos Bronze Member @thanasis
              last edited by

              @thanasis https://youtu.be/hRUbxdD8ehw?si=GiH1yCafC0VHFGDA

              8.15 minute

              Suunto Vertical Ti
              Suunto S9 gen1
              Suunto Ambit3 peak

              thanasisT 1 Reply Last reply Reply Quote 2
              • S Offline
                steffiwiegand.
                last edited by

                @pavel-samokha since the update Heart rate monitor, sleep track and co2 level stopped working on 9peak pro completely!

                Where and how to downgrade the firmware back to the one of Oct. 2024. Because with that one, all worked fine.

                Anyone information about how to downgrade a firmware? Using android app.

                R 1 Reply Last reply Reply Quote 2
                • S Offline
                  steffiwiegand. @pavel.samokha
                  last edited by

                  @pavel-samokha said in Software update 2.39.20 (2024 Q4):

                  For Suunto 9 Peak Pro, Vertical, Race and Race S

                  • Improved outdoor distance accuracy
                  • New GNSS software: SONY v00.173
                  • Automatic compass calibration
                  • Save POIs or start bearing navigation by using ruler point markers in map
                  • SuuntoPlus Sports App displays device connection status
                  • New Christmas and New Year watch faces, along with a new green theme watch color*
                  • Added a button lock option in the control panel
                  • Enhanced UI visual effect (the zoom effect)
                  • Fixed battery consumption issues in certain scenarios
                  • Bug fixes and stability improvements

                  *new watchfaces for Christmas and New Year not yet released in SuuntoPlus Store, will be released soonish are published now in SuuntoPlus Store and should be installed from there

                  @pavel-samokha

                  Since the update Heart rate monitor, sleep track and co2 level stopped working on the 9peak pro!
                  How to fix it , reset it to previous firmware from Oct 24, without deleting ALL my data?

                  1 Reply Last reply Reply Quote 3
                  • S Offline
                    steffiwiegand. @Dimitrios Kanellopoulos
                    last edited by

                    @Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):

                    Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77

                    Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.

                    Could you help me out ?

                    Having the same issue with the 9peak pro. Heart rate monitor, co2 level and sleep track stopped after last firmware update. Worked all fine before. How to send logs via the app to you and how to send private message?
                    How to fix it? @Dimitrios-Kanellopoulos

                    1 Reply Last reply Reply Quote 2
                    • Łukasz SzmigielŁ Offline
                      Łukasz Szmigiel @Egika
                      last edited by

                      @Egika said in Software update 2.39.20 (2024 Q4):

                      Noone will die because of some days of missing optical heart rate

                      And yet it’s one of the core features of the sports watch. It’s not a minor inconvenience, some regression. It’s a feature that’s in the watch since the beginning and it’s not working as intended.

                      It’s not the case of some new feature that has been added for free.

                      It shouldn’t have happened and it’s a sign that the software hasn’t been tested enough prior to the release.

                      S9PP 2.40.44

                      F 1 Reply Last reply Reply Quote 6
                      • F Offline
                        far-blue Bronze Member @Łukasz Szmigiel
                        last edited by

                        @Łukasz-Szmigiel Testing is always a balance. You could test for months and still not encounter a specific situation that triggers a bug or unforeseen behaviour.

                        Please note that it’s less than a week since the firmware release and the community beta testers have already hinted a fix is imminent.

                        There has also been zero suggestion the bug won’t be fixed as soon as possible so I see no reason to rattle sabres about missing core features.

                        Of course, because the fix needs to be thoroughly tested prior to release you will just need to be patient.

                        Łukasz SzmigielŁ 1 Reply Last reply Reply Quote 0
                        • thanasisT Offline
                          thanasis Bronze Member @gerasimos
                          last edited by

                          @gerasimos thanks ! (It;’s in Spanish but it’s well understood !!!)

                          1 Reply Last reply Reply Quote 0
                          • K Offline
                            kaje_tan @kaje_tan
                            last edited by

                            Update: I downgraded FW and sleep tracker works really good 😊

                            Etienne_72E 1 Reply Last reply Reply Quote 0
                            • enriqueescomsE Offline
                              enriqueescoms @Egika
                              last edited by enriqueescoms

                              @Egika said in Software update 2.39.20 (2024 Q4):

                              Noone will die because of some days of missing optical heart rate.

                              I’m not sure that’s the best argument to convince. 🫣

                              Suunto 9 Peak Pro (all black version)

                              1 Reply Last reply Reply Quote 1
                              • Łukasz SzmigielŁ Offline
                                Łukasz Szmigiel @far-blue
                                last edited by

                                @far-blue I won’t cry because of the missing feature, I’m just baffled that there’s no official statement from Suunto: There’s a bug, we’re aware about it and we’re working on a fix. We’re sorry for the inconvenience.

                                We’re just a tiny group here, with few testers and even less Suunto employees. There are far more people around the world, using S9PP, who’s watch is affected by the bug.

                                Communication is key. People do understand if you tell them the truth and apologise.

                                S9PP 2.40.44

                                stromdiddilyS 1 Reply Last reply Reply Quote 22
                                • Brad_OlwinB Brad_Olwin referenced this topic on
                                • kriskusK Offline
                                  kriskus Bronze Member @sebchastang
                                  last edited by

                                  @sebchastang In the Vertical, I encountered the Control Panel issue for the 3rd time. It seems like it has something to do with the Notifications. When I went to the proper Notifications widget (there were 0 messages anyway) and then tried to launch Control Panel - it started to work properly again. Maybe it’s a coincidence or maybe a pattern. For those with this issue - can you check this method?

                                  sebchastangS 1 Reply Last reply Reply Quote 0
                                  • OnlyoneKenobiO Offline
                                    OnlyoneKenobi
                                    last edited by

                                    Nothing has changed in my watch, race ti, in terms of consumption. Now I can’t exceed 6 days of use if I train and no more than 8 days without training, among other things with or without AOD nothing changes. Months ago I sent the watch to support, as per their request, and I was told that there are no hardware problems.

                                    Suunto Ambit3 Vertical
                                    Suunto Spartan Sport
                                    Suunto Vertical titanium solar
                                    Suunto Race titanium

                                    1 Reply Last reply Reply Quote 0
                                    • M Offline
                                      MKPotts Bronze Member
                                      last edited by

                                      The hr tracking, sleep tracking etc are working fine on my S9PP after the update.
                                      But after yesterday’s 8hr run using 51% of the battery, a 3hr45min run today used 26%. Both indicate a 15hr max battery runtime. Battery drain outside of activity is normal.
                                      It sounds like this is specific to my watch but it seems unlikely that the battery health would deteriorate to such an extent overnight, at the same time the firmware was updated. If it had, I’d expect to see high drain outside of activity as well.
                                      Does anyone have any suggestions about the cause and what I can do? I need the watch for a 30-35hr race in 3 weeks, which is a problem if it goes flat in 15hrs.

                                      Brad_OlwinB J M 3 Replies Last reply Reply Quote 2
                                      • timecodeT Offline
                                        timecode
                                        last edited by

                                        So my S9PP lasts now about 6 days without any gps activities, as we are all sick at home. The funny thing was that it showed 1% battery left for almost 14 hours. I hope that now it got discharged, the battery management recalibrates itself somehow. Lets see. The OHR bug is there as well.

                                        1 Reply Last reply Reply Quote 0
                                        • stromdiddilyS Offline
                                          stromdiddily Gold Members @Łukasz Szmigiel
                                          last edited by

                                          @Łukasz-Szmigiel didn’t Dimitrious just post this above? Acknowledged, working on it and hot fix coming soon

                                          Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                                          User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                                          Łukasz SzmigielŁ 1 Reply Last reply Reply Quote 1
                                          • V Offline
                                            vinc14 Bronze Member
                                            last edited by

                                            @pavel-samokha said in Software update 2.39.20 (2024 Q4):

                                            Added a button lock option in the control panel

                                            if it is a option how to switch it off? because it is ugly and much to dominant!

                                            • Suunto Vertical Steel solar All Black and Made in Finnland
                                            • Suunto Smart Heart Rate Belt
                                            • Suunto Zoop

                                            Android APP: 4.100.4


                                            Linux (Debian) Laptop (No Windows)

                                            stromdiddilyS 1 Reply Last reply Reply Quote 0
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