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    Software update 2.39.20 (2024 Q4)

    Scheduled Pinned Locked Moved Watches
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    • seanvkS Offline
      seanvk @Dimitrios Kanellopoulos
      last edited by

      @Dimitrios-Kanellopoulos It is odd because it appears as continuous in the app, but when looking at the watch while running, the heart rate most just “----” most of the time and only sporadically had a value when I happened to glance at it at the right time.

      Screenshot_20241221-113625.png

      Not sure how to IM, but I can send you my FIT file.

      Suunto Race Titanium
      Suunto Vertical Titanium
      Suunto 9 Peak Pro Forest Green
      Suunto 9 Peak Moss Gray

      Dimitrios KanellopoulosD 2 Replies Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager @seanvk
        last edited by

        This post is deleted!
        1 Reply Last reply Reply Quote 0
        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager @seanvk
          last edited by

          @seanvk said in Software update 2.39.20 (2024 Q4):

          @Dimitrios-Kanellopoulos It is odd because it appears as continuous in the app, but when looking at the watch while running, the heart rate most just “----” most of the time and only sporadically had a value when I happened to glance at it at the right time.

          Screenshot_20241221-113625.png

          Not sure how to IM, but I can send you my FIT file.

          It looks like the belt doesn’t work well.

          1 Reply Last reply Reply Quote 1
          • Francesco PaganoF Offline
            Francesco Pagano Silver Members Bronze Member @seanvk
            last edited by

            @seanvk I have a Garmin HRM Pro too, and this problem you observed happens to me from time to time as well, though very rarely. It’s due to bad connection with the chest strap, which can include poor signal (for instance if the strap is not wet). Make sure it’s not connected to your phone (if you have it with you while running), I disconnected it from Garmin Connect, too, and it works.

            S9PP
            S5

            seanvkS 1 Reply Last reply Reply Quote 3
            • sebchastangS Offline
              sebchastang Silver Members @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos Sorry to insist about the broken “Control panel” introduced by latest firmware, but may we also expect a fix for this issue in the next firmware update? Thanks a lot.

              Suunto Vertical
              Suunto Traverse

              kriskusK 1 Reply Last reply Reply Quote 0
              • seanvkS Offline
                seanvk @Francesco Pagano
                last edited by

                @Francesco-Pagano @Dimitrios-Kanellopoulos

                Sounds like this is the case.

                Thank you!

                Suunto Race Titanium
                Suunto Vertical Titanium
                Suunto 9 Peak Pro Forest Green
                Suunto 9 Peak Moss Gray

                1 Reply Last reply Reply Quote 0
                • M Offline
                  MKPotts Bronze Member
                  last edited by

                  Hi,
                  Apologies if this is somewhere further up the thread - I haven’t had time to read all the posts to check - but has anyone else found that the GPS (GNSS) run time on the S9PP has collapsed since the update?
                  I used my watch for an 8 hour run today and it used 51% of the battery (93% down to 42%) - which means it would struggle to last 15hrs. This is using the exact same settings - with an external hr monitor - that has consistently given me runtimes of 45-50hrs in the nearly 2 years I’ve had the watch (or, more accurately, two watches, because the first was replaced in January after the hr sensor cover failed a second time, so my current watch is about 11 months old).
                  I’ve checked that the backlight settings haven’t changed following the update and they haven’t - still set as low brightness, backlight (standby) and raise to wake both off.

                  1 Reply Last reply Reply Quote 0
                  • P Offline
                    powderdrop Bronze Member
                    last edited by

                    Just piling on that the HRM is no longer working on my 9PP. Have to restart every couple hours, works for a bit, then nothing. Hopefully the fix is pushed very soon. Kind of defeats the purpose of the watch.

                    1 Reply Last reply Reply Quote 2
                    • thanasisT Offline
                      thanasis Bronze Member @pavel.samokha
                      last edited by

                      @pavel-samokha said in Software update 2.39.20 (2024 Q4):

                      ruler point markers in map

                      is there any guide of how this works or what actually are the options ?

                      gerasimosG 1 Reply Last reply Reply Quote 0
                      • Esa KynisE Offline
                        Esa Kynis
                        last edited by

                        Hello, hi and bye bye.

                        After this update 9 peak pro isnt working as it shoud be!

                        After few hours heart rate isnt working also sleep measure isnt working. Then soft reset and this works few hours and then not…

                        This is really annoying!!!

                        Hard reset and soft --> nothing

                        And I cant connect win 11 and this 9 peak pro, why not?

                        Can I downgrade or what should I do.

                        Or do you wanna buy this watch

                        1 Reply Last reply Reply Quote 1
                        • gerasimosG Offline
                          gerasimos Bronze Member @thanasis
                          last edited by

                          @thanasis https://youtu.be/hRUbxdD8ehw?si=GiH1yCafC0VHFGDA

                          8.15 minute

                          Suunto Vertical Ti
                          Suunto S9 gen1
                          Suunto Ambit3 peak

                          thanasisT 1 Reply Last reply Reply Quote 2
                          • S Offline
                            steffiwiegand.
                            last edited by

                            @pavel-samokha since the update Heart rate monitor, sleep track and co2 level stopped working on 9peak pro completely!

                            Where and how to downgrade the firmware back to the one of Oct. 2024. Because with that one, all worked fine.

                            Anyone information about how to downgrade a firmware? Using android app.

                            R 1 Reply Last reply Reply Quote 2
                            • S Offline
                              steffiwiegand. @pavel.samokha
                              last edited by

                              @pavel-samokha said in Software update 2.39.20 (2024 Q4):

                              For Suunto 9 Peak Pro, Vertical, Race and Race S

                              • Improved outdoor distance accuracy
                              • New GNSS software: SONY v00.173
                              • Automatic compass calibration
                              • Save POIs or start bearing navigation by using ruler point markers in map
                              • SuuntoPlus Sports App displays device connection status
                              • New Christmas and New Year watch faces, along with a new green theme watch color*
                              • Added a button lock option in the control panel
                              • Enhanced UI visual effect (the zoom effect)
                              • Fixed battery consumption issues in certain scenarios
                              • Bug fixes and stability improvements

                              *new watchfaces for Christmas and New Year not yet released in SuuntoPlus Store, will be released soonish are published now in SuuntoPlus Store and should be installed from there

                              @pavel-samokha

                              Since the update Heart rate monitor, sleep track and co2 level stopped working on the 9peak pro!
                              How to fix it , reset it to previous firmware from Oct 24, without deleting ALL my data?

                              1 Reply Last reply Reply Quote 3
                              • S Offline
                                steffiwiegand. @Dimitrios Kanellopoulos
                                last edited by

                                @Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):

                                Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77

                                Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.

                                Could you help me out ?

                                Having the same issue with the 9peak pro. Heart rate monitor, co2 level and sleep track stopped after last firmware update. Worked all fine before. How to send logs via the app to you and how to send private message?
                                How to fix it? @Dimitrios-Kanellopoulos

                                1 Reply Last reply Reply Quote 2
                                • Łukasz SzmigielŁ Offline
                                  Łukasz Szmigiel @Egika
                                  last edited by

                                  @Egika said in Software update 2.39.20 (2024 Q4):

                                  Noone will die because of some days of missing optical heart rate

                                  And yet it’s one of the core features of the sports watch. It’s not a minor inconvenience, some regression. It’s a feature that’s in the watch since the beginning and it’s not working as intended.

                                  It’s not the case of some new feature that has been added for free.

                                  It shouldn’t have happened and it’s a sign that the software hasn’t been tested enough prior to the release.

                                  S9PP 2.40.44

                                  F 1 Reply Last reply Reply Quote 6
                                  • F Offline
                                    far-blue Bronze Member @Łukasz Szmigiel
                                    last edited by

                                    @Łukasz-Szmigiel Testing is always a balance. You could test for months and still not encounter a specific situation that triggers a bug or unforeseen behaviour.

                                    Please note that it’s less than a week since the firmware release and the community beta testers have already hinted a fix is imminent.

                                    There has also been zero suggestion the bug won’t be fixed as soon as possible so I see no reason to rattle sabres about missing core features.

                                    Of course, because the fix needs to be thoroughly tested prior to release you will just need to be patient.

                                    Łukasz SzmigielŁ 1 Reply Last reply Reply Quote 0
                                    • thanasisT Offline
                                      thanasis Bronze Member @gerasimos
                                      last edited by

                                      @gerasimos thanks ! (It;’s in Spanish but it’s well understood !!!)

                                      1 Reply Last reply Reply Quote 0
                                      • K Offline
                                        kaje_tan @kaje_tan
                                        last edited by

                                        Update: I downgraded FW and sleep tracker works really good 😊

                                        Etienne_72E 1 Reply Last reply Reply Quote 0
                                        • enriqueescomsE Offline
                                          enriqueescoms @Egika
                                          last edited by enriqueescoms

                                          @Egika said in Software update 2.39.20 (2024 Q4):

                                          Noone will die because of some days of missing optical heart rate.

                                          I’m not sure that’s the best argument to convince. 🫣

                                          Suunto 9 Peak Pro (all black version)

                                          1 Reply Last reply Reply Quote 1
                                          • Łukasz SzmigielŁ Offline
                                            Łukasz Szmigiel @far-blue
                                            last edited by

                                            @far-blue I won’t cry because of the missing feature, I’m just baffled that there’s no official statement from Suunto: There’s a bug, we’re aware about it and we’re working on a fix. We’re sorry for the inconvenience.

                                            We’re just a tiny group here, with few testers and even less Suunto employees. There are far more people around the world, using S9PP, who’s watch is affected by the bug.

                                            Communication is key. People do understand if you tell them the truth and apologise.

                                            S9PP 2.40.44

                                            stromdiddilyS 1 Reply Last reply Reply Quote 22
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