Software update 2.39.20 (2024 Q4)

[Knigge]

@Elipsus I totally agree with that argument “The hardware can’t handle the calculations.” but “The product is no longer supported, so it’s not available anymore!” — that’s not the case. Thank you (and the others) for the comments!

[GiPFELKiND]

@sartoric said in Software update 2.39.20 (2024 Q4):

@stromdiddily said in Software update 2.39.20 (2024 Q4):

.

He wants contour lines back … we (people) have got it.

I think you dont have the contour lines in the bavarian alps Back. Do you have other Maps for this? Then please let us all know! Some people here from Germany in the bavarian alps dont have the contour lines Back since 1 year in the Zoom level above 500m. You KNOW that there are NO NEW Maps for this region! Please use the searching function!

[GiPFELKiND]

@Stark said in Software update 2.39.20 (2024 Q4):
it has already been a month since the update. I think Suunto should have already fixed the error

YES! the time is ready!!! Hurry up suunto

[GiPFELKiND]

@Knigge you are totally right in my Opinion, too!

[Łukasz Szmigiel]

@Knigge your watch is supported and will be for a long time. You’re mistaking support and the development of new features (upgrades). Let me rephrase my question - why should Suunto invest its time and resources to upgrade your watch if it’s no longer sustainable?

You buy the product for what it is now, not for what it might be in the future.

[Mff73]

@GiPFELKiND said in Software update 2.39.20 (2024 Q4):

@Stark said in Software update 2.39.20 (2024 Q4):
it has already been a month since the update. I think Suunto should have already fixed the error

YES! the time is ready!!! Hurry up suunto

you are supporting all topics, it is not so logic :
Suunto must hurry in fixing some things, BUT also should also “”“”“support”“”“” (= develop) old products with new features which HW may not support (or “potentially” with lots of development/testing efforts).

S9P is still working with its current FW with new functionalities since its release. It is not ‘developped’ as mentionned by others clearly, but it is surely supported (in case a real bug is discovered, or if one particular device has an issue, Suunto will support by any means).

[The_77]

@Mff73 said in Software update 2.39.20 (2024 Q4):

S9P is still working with its current FW with new functionalities since its release. It is not ‘developped’ as mentionned by others clearly, but it is surely supported (in case a real bug is discovered, or if one particular device has an issue, Suunto will support by any means).

I guess for example when the Spartans got a bug fix six months after what ended up being the last proper FW update in June '19 for the leap year issues in 2020.

[stromdiddily]

@Knigge the 9P is almost four years old. There are no other manufacturers that develop features for products that old.

As pointed out earlier, the Suunto App allows calculations for advanced metrics (like ZoneSense) even on older watches. I just used it with my Ambit 3, last week even.

[ChrisA]

@Stark funny enough - I have no problems with the actual firmware and the race s

[Brad_Olwin]

@Knigge said in Software update 2.39.20 (2024 Q4):

@Łukasz-Szmigiel “Why should Suunto continue to support older devices?” Well, there’s a simple reason (for me): To retain customers. I will eventually buy a new watch, and my decision in the future will depend on the experiences I’ve had in the past. My experience now is that my S9P is no longer supported. If I buy such a high-quality and expensive watch, I (personally) expect it to be supported for more than 2–3 years. If that’s not the case, I’ll look for another provider that supports its products for a longer time.

With this approach, Suunto has lost a potential future buyer and a (former) advocate of the brand. I used to recommend Suunto to my friends…

You continue to incorrectly say that the 9P is no longer supported. You have ZoneSense in the app from the 9P. You have been informed many times in this thread and others that the hardware will not support the calculations for in watch ZoneSense. How do you know this is not true? At any rate Garmin Fenix 7 is not capable of running the current Fenix 8 firmware with all of its new features and is much newer than the 9P. I hope you are happy when you switch brands. Please refrain from beating this topic to death, we have all heard what you have to say in multiple threads and have been more than patient.

[ChrisA]

@GiPFELKiND Ich glaube du verstehst @sartoric falsch: Er weiß dass du keine Höhenlinien in Bayern über 500m hast. Ihn nervt nur dass du das immer wieder postest

Posted in German since I think there is a misunderstanding here

[Wilson75]

@Pavlas said in Software update 2.39.20 (2024 Q4):

Since the last update 2.39.20, my watch sometimes disconnects from SA and won’t reconnect. Restarting the phone doesn’t help. A soft reset of the watch helps. It has happened to me with both Vertical and Ocean. My wife had the same problem with the 9PP. Has anyone experienced this?

I also noticed this weird behaviour. my watch disconnects for no reason few times now. I would say once every two weeks.

Suunto Vertical: software 2.39.20
SA: 4.106.3

[GiPFELKiND]

@ChrisA Danke Chris ja ich habe ihn wirklich falsch verstanden

[Knigge]

@Brad_Olwin As I wrote yesterday at noon: “The argument ‘The old hardware is simply too weak for this calculation’ is one that I can understand and accept.” I’m aware that four years is a very long time in the world of electronics. I also had no intention of disturbing or dragging out this thread in any way. I was/am simply a bit frustrated, that’s all. It’s just my personal feeling. If I used any terms incorrectly, I’d like to apologize for that.

When I said, “The S9P is no longer supported,” I meant that there will be no more updates for this watch. I thought I had specifically referred to the watch and not the app. And I never said that “it’s not true” that the hardware can’t support ZoneSense (or other features). At the beginning, it was always about “the operating system of the watch” and the fact that the old operating system will simply no longer be developed.

In my understanding, there is a difference between a feature not working because it isn’t implemented in the software (the operating system) and a feature not working because the hardware can’t handle it. Saying “The feature doesn’t work because it hasn’t been implemented in the software” also means “We could make the feature usable in the software.” But as I said, if the hardware doesn’t allow it, I fully agree with you that it is what it is.

Actually, I wanted to send you, Brad_Olwin, a personal message with this content to avoid holding up this thread any further, but I couldn’t find that option. And I couldn’t just leave your words as they were. So, please excuse this wall of text, which has no relevance to the current update. I won’t comment any further. I meant no offense to anyone.

[The_77]

Found idly something useful out today - when using button lock in activity, you can hold the middle button on the map page and it cycles to the previous page like with every other one, where the default behaviour with button lock off is to adjust zoom levels.

Given that I very rarely actually adjust zoom levels I guess I’ll have button lock on by default now to save me skipping forward all the way to get to the page before the map one.

I’m sure other people have already noticed, given this was the case on the previous FW apparently.

[SuperFlo75]

I have the impression that the battery drain problem is back… a few days ago I looked at the map during an activity, since then I lose 5-6% per day… I send logs (16.57) and then do a soft reset.

[bbartlomiej]

Another data point.
New Suunto Vertical, purchased on 16.01.2025, latest software version v2.39.20 claiming to have fixed the HR issues in release notes. It worked ok for past week and today the HR sensor stopped working, didn’t record my sleep. After rebooting the watch it went back to normal.

How is your experience with latest software version? Is HR really fixed?

[jsuarez]

@bbartlomiej Did it stop after having charged the battery? In my case HR and sleep tracking stopped after first charge with the new FW.

[SergioB]

@bbartlomiej FW 2.39.20 (latest one for Vertical) introduced the HR and sleep tracking bugs that you see discussed in many recent threads. Currently, the problem is “solved” only for 9PP (the most affected by this problem) with a downgrade to a previous FW. A fix for all watches should hopefully be released this month according to statements reported in this forum.

[kriskus]

Does the red dot in SuuntoApp next to the firmware version mean anything or is it there just like that? When I click, it says that the firmware is anyway up to date.