Shimano E-bike systems

FrankyWe

It still does not work with software version 2.35.36 (Race S model). I’m a bit disappointed, it shouldn’t be that difficult for something like this to work. I would like to open a support ticket, but I have to work myself at the times when the chat is open.

So we have to keep waiting …

Raimo Järvi

@FrankyWe Fixing it requires a Bluetooth update that will be included in next watch software update. I’m not sure when exactly, but soon.

Martin Gaal

hello, I use Suunto 9 Baro, but I was very disappointed that after so long Suunto is not able to solve the problem with the Bluetooth connection. I installed the app successfully in the watch. (Shimano EP8 motor and after connecting, the information connected is displayed for a moment, after a second it disappears and it says disconnection … and separate again it happens all the time and the display on the watch literally flashes, connected, disconnection, connected… please competent either download this app or just do something with it, time is marching on and makes me change my watch to another brand.thanks in advance for any reply

Martin Gaal

@kuba1234 ako si to spravil? Prosím?

Martin Gaal

@Raimo-Järvi please will the Suunto 9 Baro watch be repaired as well?

isazi

@Martin-Gaal S9B is not receiving any new updates, so nothing will change for you. Maybe compatibility of older watches with this S+ app will be removed if an updated Bluetooth driver is needed.

Martin Gaal

@Martin-Gaal said in Shimano E-bike systems:

hello, I use Suunto 9 Baro, but I was very disappointed that after so long Suunto is not able to solve the problem with the Bluetooth connection. I installed the app successfully in the watch. (Shimano EP8 motor and after connecting, the information connected is displayed for a moment, after a second it disappears and it says disconnection … and separate again it happens all the time and the display on the watch literally flashes, connected, disconnection, connected… please competent either download this app or just do something with it, time is marching on and makes me change my watch to another brand.thanks in advance for any reply

Rafał Bełzowski

@Raimo-Järvi I have just installed lates update for Sunnto Race S 2.37.34 and it seems to fixed the problem with connection to bike when checking in garage, I will need to take a bike for a ride to confirm that it is not dropping conenction then

Raimo Järvi

@Rafał-Bełzowski 2.37.34 should include fix for the connection issue, but I don’t work for Suunto anymore, so I don’t have any inside information. If it works in garage, then the issue has probably been fixed.

As @isazi said, S9B is not getting any updates, and the only chance of fixing the connection issue for S9B is that it gets fixed in Shimano side. Also note that connection works for some Shimano devices even without the fix (don’t ask which ones).

Teemu Hänninen

Hi,

I just wanted to report that I’m pleasantly surprised how well the App is working. I’ve been using Shimano app with my Vertical for a month now, no issues whatsoever.

Even yesterday, when I has a bit of a trouble with my bike, and I had to reboot the system two times during the ride to get the assistance back, I still didn’t miss any data. I was expecting a loss of connnection when rebooting during the excersise, but no, everything just worked smoothly.

Obviously I was late to the game, but it seems I missedn the connection problems altogether.

Teemu Hänninen

@Raimo-Järvi I know you said you don’t work for Suunto anymore, but I guess you could still know the answer to tihs:

As the “Shimano E-bike systems” doesn’t seem to be available for the new E-biking sports modes, is it because the “Shimano E-bike systems” app would neet to be updated, or configure differently?

Or is there something wrong with the newq sports modes?

Thanks.

Raimo Järvi

@Teemu-Hänninen I think Suunto needs to add E-biking sport modes (or activity types) to the Shimano SuuntoPlus apps. SuuntoPlus apps are either available in all activities, or have a list of activities where they can be activated (running, cycling etc.). E-biking activities need to be added to that list for the Shimano apps, and the SuuntoPlus apps need to be updated.

isazi

I’ll forward this to Suunto

isazi

@Teemu-Hänninen acknowledged by Suunto, I think it will be working soon.

Teemu Hänninen

@isazi Thank you for your help. Looking forward to this.

And also thanks to @Raimo-Järvi for your insights.

Dimitrios Kanellopoulos

There was an update published today … Could you check?

Teemu Hänninen

@Dimitrios-Kanellopoulos I can confirm that I cane now see the “Shimano E-bike systems” suunto plus app in my watch when I have selected the activity type “E-biking”,

i’ll confirm later today that it actually works. But looks good!

Teemu Hänninen

@Teemu-Hänninen to confirm, the app does work as expected. I just came home from my e-bike ride and assist levels are showing as expected.

Thanks everyone!

isazi

@Teemu-Hänninen thanks, reported to Suunto that it is now working