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    Can't control music with my Suunto Race S

    Scheduled Pinned Locked Moved Suunto Race S
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    • BastienhereB Offline
      Bastienhere Bronze Member @Cinzia Araosta
      last edited by

      @Cinzia-Araosta said in Can't control music with my Suunto Race S:

      Hello everyone!
      I’m unable to control music playing on my phone (on Spotify), buttons are all greyed up and the only thing I can do I see the song title 😑 .
      Can someone help?1732114511871.jpg

      I just realised, your Race S looks very different 😳 the screen rounded on the corners, and where is the stainless steel bezel and buttons/crown? 😱

      E Cinzia AraostaC 2 Replies Last reply Reply Quote 1
      • E Offline
        Elipsus Silver Members @Bastienhere
        last edited by

        @Bastienhere That’s a Race S Peak Pro lol

        BastienhereB 1 Reply Last reply Reply Quote 0
        • BastienhereB Offline
          Bastienhere Bronze Member @Elipsus
          last edited by

          @Elipsus haha i thought I was tripping out!

          1 Reply Last reply Reply Quote 0
          • Cinzia AraostaC Offline
            Cinzia Araosta @Bastienhere
            last edited by Cinzia Araosta

            @Bastienhere I think it’s just my screen protector that makes it look different 😁

            1 Reply Last reply Reply Quote 0
            • Cinzia AraostaC Offline
              Cinzia Araosta
              last edited by

              Thank you all!
              A bunch of restarts (phone, app, permissions…) seems to work for a while. When it’s not working anymore, restart of everything again.
              Not ideal, should be investigated more.
              Ciao!

              emilia_vE 1 Reply Last reply Reply Quote 0
              • emilia_vE Offline
                emilia_v @Cinzia Araosta
                last edited by

                @Cinzia-Araosta I have the same problem, really frustrating how many bugs and problems this watch has. I’ve never been able to use the music at all. Could someone explain do I have to do this in app or iPhone’s settings??

                Brad_OlwinB 1 Reply Last reply Reply Quote 0
                • Brad_OlwinB Offline
                  Brad_Olwin Moderator @emilia_v
                  last edited by

                  @emilia_v What bugs and problems are so frustrating? It is likely a phone issue with the music. What phone do you have? What OS and what version? What version of SA are you using? I have an iPhone on the beta version and music works perfectly with the Suunto S. I doubt this is a watch issue.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  AudaxjoeA 1 Reply Last reply Reply Quote 0
                  • AudaxjoeA Offline
                    Audaxjoe @Brad_Olwin
                    last edited by Audaxjoe

                    @Brad_Olwin if you search your will see this is reported with various watches phones and operating systems.

                    A phone restart normally works for me, lasts a few days then watch stops controlling the music. It shows you what is playing but nothing else works.

                    I think as it is so broad an issue it probably is watch related.

                    I gave up months ago trying to get it to work and just use my phone…

                    For the record. Android. Pixel 6a. Vertical.

                    Just listening to music now. Everything is greyed out 🤷🏻‍♂️

                    Suunto Vertical
                    Suunto 9 BARO
                    Garmin Fenix 3, 5
                    Suunto Vector

                    Brad_OlwinB 1 Reply Last reply Reply Quote 2
                    • Brad_OlwinB Offline
                      Brad_Olwin Moderator @Audaxjoe
                      last edited by

                      @Audaxjoe since iPhones seem to work with no issues whatsoever, I would argue it is phone firmware and possibly hard ware.

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                      1 Reply Last reply Reply Quote -1
                      • M Offline
                        mr blom
                        last edited by mr blom

                        Have an Android phone and had the same problem with my suunto peak. I was recently playing around with the music controls and did a restart on the suunto app in the phone. Then the music controls worked again. I think the problem is the suunto app for Android and have been there for years.

                        M 1 Reply Last reply Reply Quote 0
                        • M Offline
                          maszop Bronze Member @mr blom
                          last edited by

                          Does anyone at Suunto still fix bugs?
                          How many years has this bug been around?

                          1 Reply Last reply Reply Quote -2
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