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    Can't control music with my Suunto Race S

    Scheduled Pinned Locked Moved Suunto Race S
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    • Cinzia AraostaC Offline
      Cinzia Araosta @Bastienhere
      last edited by Cinzia Araosta

      @Bastienhere I think it’s just my screen protector that makes it look different 😁

      1 Reply Last reply Reply Quote 0
      • Cinzia AraostaC Offline
        Cinzia Araosta
        last edited by

        Thank you all!
        A bunch of restarts (phone, app, permissions…) seems to work for a while. When it’s not working anymore, restart of everything again.
        Not ideal, should be investigated more.
        Ciao!

        emilia_vE 1 Reply Last reply Reply Quote 0
        • emilia_vE Offline
          emilia_v @Cinzia Araosta
          last edited by

          @Cinzia-Araosta I have the same problem, really frustrating how many bugs and problems this watch has. I’ve never been able to use the music at all. Could someone explain do I have to do this in app or iPhone’s settings??

          Brad_OlwinB 1 Reply Last reply Reply Quote 0
          • Brad_OlwinB Offline
            Brad_Olwin Moderator @emilia_v
            last edited by

            @emilia_v What bugs and problems are so frustrating? It is likely a phone issue with the music. What phone do you have? What OS and what version? What version of SA are you using? I have an iPhone on the beta version and music works perfectly with the Suunto S. I doubt this is a watch issue.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            AudaxjoeA emilia_vE 2 Replies Last reply Reply Quote 0
            • AudaxjoeA Offline
              Audaxjoe @Brad_Olwin
              last edited by Audaxjoe

              @Brad_Olwin if you search your will see this is reported with various watches phones and operating systems.

              A phone restart normally works for me, lasts a few days then watch stops controlling the music. It shows you what is playing but nothing else works.

              I think as it is so broad an issue it probably is watch related.

              I gave up months ago trying to get it to work and just use my phone…

              For the record. Android. Pixel 6a. Vertical.

              Just listening to music now. Everything is greyed out 🤷🏻‍♂️

              Suunto Vertical
              Suunto 9 BARO
              Garmin Fenix 3, 5
              Suunto Vector

              Brad_OlwinB 1 Reply Last reply Reply Quote 2
              • Brad_OlwinB Offline
                Brad_Olwin Moderator @Audaxjoe
                last edited by

                @Audaxjoe since iPhones seem to work with no issues whatsoever, I would argue it is phone firmware and possibly hard ware.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                1 Reply Last reply Reply Quote -1
                • M Offline
                  mr blom
                  last edited by mr blom

                  Have an Android phone and had the same problem with my suunto peak. I was recently playing around with the music controls and did a restart on the suunto app in the phone. Then the music controls worked again. I think the problem is the suunto app for Android and have been there for years.

                  M 1 Reply Last reply Reply Quote 0
                  • M Offline
                    maszop Bronze Member @mr blom
                    last edited by

                    Does anyone at Suunto still fix bugs?
                    How many years has this bug been around?

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                    • emilia_vE Offline
                      emilia_v @Brad_Olwin
                      last edited by

                      @Brad_Olwin

                      a) HR sensor is stopping just in the middle of an activity or in the beginning very often. It just suddenly stops. this happens especially if I am using Suunto guided running but also just in Yoga or some other activities.

                      b) the sleep tracking is just stopping out of sudden, in the morning there is no tracking.

                      c) the third big issue is the music control. I always listen to music on my runs etc and this is really annoying and inconvenient. I’ve had this watch for 3 months ant d there are constant issues. I am probably gonna be returning this but it’s annoying because otherwise I love it.

                      I have iPhone SE. I don’t think this is a phone issue since the music control is working out of activity mode.

                      1 Reply Last reply Reply Quote 0
                      • 2 Online
                        2times4
                        last edited by

                        Same on my Race S running on the latest software version. My Phone is a Google Pixel 8 on the latest Android version.

                        Looking forward to a fix 🙂

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