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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • EgikaE Offline
      Egika Platinum Member @marcomonari
      last edited by

      @marcomonari No worries - Suunto 9 Peak Pro is fully supported.
      I guess those sync hiccups will be sorted quickly.

      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
      Race S All Black - Titanium Courtney
      Run Lime

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      • P Offline
        Pierre 0 @marcomonari
        last edited by

        @marcomonari
        Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
        This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
        But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App)

        M 4 Replies Last reply Reply Quote 0
        • M Offline
          marcomonari @Pierre 0
          last edited by

          @Pierre-0 said in Sync issue - error loading data - sync not fully completed:

          Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
          This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
          But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App)

          I’ll try tomorrow.

          But I won’t delete the activities for now; I’m still hoping for a problem-solving upgrade. I’d hate to lose a week’s worth of activity recordings.

          1 Reply Last reply Reply Quote 0
          • L Offline
            Lorse @Lorse
            last edited by

            So, just came back from running with “heart rate zones” off and syncing just worked fine.
            At least what my issue is concerned, I found a solution for that.
            Let’s hope for a watch update on that.

            Run on! Lorenz

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            • M Offline
              marcomonari @Pierre 0
              last edited by

              @Pierre-0 But I won’t delete the activities for now; I’m still hoping for a problem-solving upgrade. I’d hate to lose a week’s worth of activity recordings.

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              • L Offline
                Lorse
                last edited by

                Good afternoon!

                After having turned off heart-rate-zone-Suuntoplus syncing just worked out fine.

                So, at least what my issue is concerned, I found a solution.

                Thx!
                Lorenz

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                • M Offline
                  marcomonari @Pierre 0
                  last edited by

                  @Pierre-0 I removed wrist HR from the sports activity and it worked, thank you very much for the advice, the 9PP has synced! But when can I re-enable it?
                  Regarding past activities from the last few days, however, it’s giving a synchronization error. What do you recommend?

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                  • M Offline
                    marcomonari @Pierre 0
                    last edited by

                    @Pierre-0 I removed wrist HR from the sports activity and it worked, thank you very much for the advice, the 9PP has synced! But when can I re-enable it?
                    Regarding past activities from the last few days, however, it’s giving a synchronization error. What do you recommend?

                    P 1 Reply Last reply Reply Quote 0
                    • S Offline
                      sperrin87
                      last edited by

                      My 9PP(2.43.12) is having issues syncing to the app(2.47.1) as well. I have tried unpairing and repairing the device to the app, uninstalling the app, deleting HR Zone duration from the watch/app via SuuntoPlus. Every time I try and sync, it goes through a few of the things(optimizing gps, sleep, etc) before failing the rest of the sync. I’d really like to get this issue resolved to upload my recent activities.

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                      • S Offline
                        Swazi Skier @piotr.bdz
                        last edited by

                        @piotr.bdz I’m experiencing same - and this morning right before race I decided to try the HR zones Duration Suunto plus

                        Is that the issue?

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                        • S Offline
                          Swazi Skier @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos
                          Have 9 Peak Pro - used it yesterday to run - it synched all data to app and Strava no problem.

                          Today I raced - I decided to try the SuuntoPlus “HR Zones Duration”
                          It did not sync to Strava - which I used to ran the Strava App with Beacon for my wife to watch

                          I assumed Strava had thrown the Suunto data out as a duplicate activity - which sometimes happens.

                          I deleted the Strava data after race (cos it doesn’t have HR) but when I tried to download FIT file or GPX workout to upload to Strava - would not work. The summary all there in Suunto App but replay gave me “Error Loading Data” message

                          Can you help?

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                          • Lorenz 0L Offline
                            Lorenz 0
                            last edited by

                            I also have the same error with my today´s mtb tour. I tried it afterwards and it worked just fine with a new aktivity started - but unfortunately my ride today can´t be downloaded as .fit or any other data.
                            Is there any chance to repair this error data of today´s tour?
                            Thanks and BR,
                            Lorenz

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                            • paul28P Offline
                              paul28
                              last edited by paul28

                              Add me to this list of impacted users. My long run yesterday isn’t loading fully in Suunto app and isn’t sync-ing to Training Peaks, Strava or Stryd Power Center. I also can’t manually extract a .fit file to import it manually.

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                              • RaDeckR Offline
                                RaDeck
                                last edited by

                                Same issue! Also using the Heart Rate zones Suunto+ App.
                                For me seems to have started with the newest SW update on the watch:

                                • 9PP: SW 2.43.12
                                • IOS 18.5: APP 2.47.1
                                  Funny thing I also found out: I have the Auto Updates disabled as I always prefer controlling these based on my schedule, unfortunately after a few days the watch would update automatically even though I didn’t trigger that update.

                                Hoping for a feedback fix soonest. I won’t perform any of the fixes mentioned above as it does not seem to be effective in resolving this issue.

                                Suunto 9 Peak Pro Titanium Slate

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                                • DRezvoffD Offline
                                  DRezvoff
                                  last edited by

                                  I turned off HR zones, left other Suunto Plus applications, it doesn’t help.
                                  There is no specific pattern. I recorded a trekking workout two days in a row with the same workout settings, one booted normally, the second booted but opened with a data error. It’s the same with running, one workout is fine, the rest of the workouts have a data error.

                                  Suunto Support when will this bug be fixed? will the workouts recorded with an error be synchronized as a result?

                                  Suunto 9 Peak Pro Titanium
                                  Suunto Spartan Sport WHR
                                  Sony Xperia 1, Android 10.

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                                  • Dimitrios KanellopoulosD Offline
                                    Dimitrios Kanellopoulos Community Manager
                                    last edited by

                                    I will be providing an apk to test that hopefully solves this issue.

                                    Steps:

                                    1. delete the “unsynced” to cloud activities from the app
                                    2. Update the app or if not updating (due to higher version on production) then reinstall
                                    3. Sync and test

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    DRezvoffD 1 Reply Last reply Reply Quote 1
                                    • P Offline
                                      Pierre 0 @marcomonari
                                      last edited by

                                      @marcomonari on my side, after removing S Plus option, I deleted the corrupted activities in the watch ; to avoid the sync error warning each time the app is connecting to the watch. And since then, run 3 times and bike one, without any Suunto Plus, synching is fine again.
                                      Not a recommandation for those who do not want to lose data. I hope Suunto will deliver a fix soon.

                                      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                                      • Dimitrios KanellopoulosD Offline
                                        Dimitrios Kanellopoulos Community Manager
                                        last edited by

                                        Could you pleese try this:

                                        https://drive.google.com/file/d/1uO32xz6td_1IPqHHenZF8nrZkXEDRnbo/view?usp=sharing

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        P 1 Reply Last reply Reply Quote 0
                                        • Dimitrios KanellopoulosD Offline
                                          Dimitrios Kanellopoulos Community Manager @Pierre 0
                                          last edited by

                                          @Pierre-0 what suunto plus where you using ?

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          P 1 Reply Last reply Reply Quote 0
                                          • P Offline
                                            piotr.bdz @Dimitrios Kanellopoulos
                                            last edited by

                                            @Dimitrios-Kanellopoulos Hi and thank you for the support,
                                            I deleted my corrupted activities from the watch, reinstalled the app, applied the update you provided and resynced with the watch.

                                            Unfortunately it doesn’t change the result : the activities upload still in a corrupted form.

                                            P 1 Reply Last reply Reply Quote 1
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