Sync issue - error loading data - sync not fully completed
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@marcomonari No worries - Suunto 9 Peak Pro is fully supported.
I guess those sync hiccups will be sorted quickly. -
@marcomonari
Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App) -
@Pierre-0 said in Sync issue - error loading data - sync not fully completed:
Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App)I’ll try tomorrow.
But I won’t delete the activities for now; I’m still hoping for a problem-solving upgrade. I’d hate to lose a week’s worth of activity recordings.
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So, just came back from running with “heart rate zones” off and syncing just worked fine.
At least what my issue is concerned, I found a solution for that.
Let’s hope for a watch update on that.Run on! Lorenz
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@Pierre-0 But I won’t delete the activities for now; I’m still hoping for a problem-solving upgrade. I’d hate to lose a week’s worth of activity recordings.
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Good afternoon!
After having turned off heart-rate-zone-Suuntoplus syncing just worked out fine.
So, at least what my issue is concerned, I found a solution.
Thx!
Lorenz -
@Pierre-0 I removed wrist HR from the sports activity and it worked, thank you very much for the advice, the 9PP has synced! But when can I re-enable it?
Regarding past activities from the last few days, however, it’s giving a synchronization error. What do you recommend? -
@Pierre-0 I removed wrist HR from the sports activity and it worked, thank you very much for the advice, the 9PP has synced! But when can I re-enable it?
Regarding past activities from the last few days, however, it’s giving a synchronization error. What do you recommend? -
My 9PP(2.43.12) is having issues syncing to the app(2.47.1) as well. I have tried unpairing and repairing the device to the app, uninstalling the app, deleting HR Zone duration from the watch/app via SuuntoPlus. Every time I try and sync, it goes through a few of the things(optimizing gps, sleep, etc) before failing the rest of the sync. I’d really like to get this issue resolved to upload my recent activities.
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@piotr.bdz I’m experiencing same - and this morning right before race I decided to try the HR zones Duration Suunto plus
Is that the issue?
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@Dimitrios-Kanellopoulos
Have 9 Peak Pro - used it yesterday to run - it synched all data to app and Strava no problem.Today I raced - I decided to try the SuuntoPlus “HR Zones Duration”
It did not sync to Strava - which I used to ran the Strava App with Beacon for my wife to watchI assumed Strava had thrown the Suunto data out as a duplicate activity - which sometimes happens.
I deleted the Strava data after race (cos it doesn’t have HR) but when I tried to download FIT file or GPX workout to upload to Strava - would not work. The summary all there in Suunto App but replay gave me “Error Loading Data” message
Can you help?
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I also have the same error with my today´s mtb tour. I tried it afterwards and it worked just fine with a new aktivity started - but unfortunately my ride today can´t be downloaded as .fit or any other data.
Is there any chance to repair this error data of today´s tour?
Thanks and BR,
Lorenz -
Add me to this list of impacted users. My long run yesterday isn’t loading fully in Suunto app and isn’t sync-ing to Training Peaks, Strava or Stryd Power Center. I also can’t manually extract a .fit file to import it manually.
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Same issue! Also using the Heart Rate zones Suunto+ App.
For me seems to have started with the newest SW update on the watch:- 9PP: SW 2.43.12
- IOS 18.5: APP 2.47.1
Funny thing I also found out: I have the Auto Updates disabled as I always prefer controlling these based on my schedule, unfortunately after a few days the watch would update automatically even though I didn’t trigger that update.
Hoping for a feedback fix soonest. I won’t perform any of the fixes mentioned above as it does not seem to be effective in resolving this issue.
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I turned off HR zones, left other Suunto Plus applications, it doesn’t help.
There is no specific pattern. I recorded a trekking workout two days in a row with the same workout settings, one booted normally, the second booted but opened with a data error. It’s the same with running, one workout is fine, the rest of the workouts have a data error.Suunto Support when will this bug be fixed? will the workouts recorded with an error be synchronized as a result?
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I will be providing an apk to test that hopefully solves this issue.
Steps:
- delete the “unsynced” to cloud activities from the app
- Update the app or if not updating (due to higher version on production) then reinstall
- Sync and test
Community Manager / Admin @Suunto
Creator of Quantified-Self.io
youtube.com/c/dimitrioskanellopoulos
https://instagram.com/dimitrioskanellopoulos
https://www.strava.com/athletes/7586105 -
@marcomonari on my side, after removing S Plus option, I deleted the corrupted activities in the watch ; to avoid the sync error warning each time the app is connecting to the watch. And since then, run 3 times and bike one, without any Suunto Plus, synching is fine again.
Not a recommandation for those who do not want to lose data. I hope Suunto will deliver a fix soon. -
Could you pleese try this:
https://drive.google.com/file/d/1uO32xz6td_1IPqHHenZF8nrZkXEDRnbo/view?usp=sharing
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@Pierre-0 what suunto plus where you using ?
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@Dimitrios-Kanellopoulos Hi and thank you for the support,
I deleted my corrupted activities from the watch, reinstalled the app, applied the update you provided and resynced with the watch.Unfortunately it doesn’t change the result : the activities upload still in a corrupted form.
