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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
    33 Posts 14 Posters 705 Views 15 Watching
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    • DRezvoffD Offline
      DRezvoff @DRezvoff
      last edited by

      what is the FIT file and where can I find it? and where should I upload it?
      The training was also not visible in the web version of Sports Tracker.
      Yesterday’s training session was unloaded, the previous 3 were not…

      Suunto 9 Peak Pro Titanium
      Suunto Spartan Sport WHR
      Sony Xperia 1, Android 10.

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      • DRezvoffD Offline
        DRezvoff @isazi
        last edited by

        @isazi what is the FIT file and where can I find it? and where should I upload it?
        The training was also not visible in the web version of Sports Tracker.
        Yesterday’s training session was unloaded, the previous 3 were not…

        Suunto 9 Peak Pro Titanium
        Suunto Spartan Sport WHR
        Sony Xperia 1, Android 10.

        1 Reply Last reply Reply Quote 0
        • DRezvoffD Offline
          DRezvoff @isazi
          last edited by

          @isazi In the Suunto App, the previous 3 workouts, when you click on the card, writes a data error…

          Suunto 9 Peak Pro Titanium
          Suunto Spartan Sport WHR
          Sony Xperia 1, Android 10.

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          • flo7zF Offline
            flo7z Silver Members
            last edited by flo7z

            In my case it seems to be linked to the use of a Suunto app, but only with the basic running mode

            Florian Z.
            Suunto 9 Peak Pro
            Suunto Wings
            Suunto D4
            Suunto Ambit 3 Peak

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            • S.PichiS Offline
              S.Pichi
              last edited by

              I have the same problem , cannot sync my workout from my watch (9PP) with SA.

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              • Atilla AltymyshevA Offline
                Atilla Altymyshev
                last edited by

                Suunto 9PP - Latest firmware, Android 15, App ver 5.3.7 - the same problem as a topic starter. Error loading data. Seems like it got corrupted when it uploaded from the watches to the Application on the smartphone, then the application trying to upload it on the server without any success.
                Can you please do something?

                M 1 Reply Last reply Reply Quote 0
                • M Offline
                  marcomonari @Atilla Altymyshev
                  last edited by

                  @Atilla-Altymyshev
                  Good evening,

                  I’m using a 9 Peak Pro (s.n. 224810000471), and after the software update to version 2.43.12, my watch isn’t fully syncing. I’m running iOS 18.5 and the app software is 2.46.3.

                  I’ve tried re-pairing via Bluetooth, restarting both the watch and my smartphone, and even reinstalling the app, but nothing has helped.

                  P 1 Reply Last reply Reply Quote 0
                  • P Offline
                    Pierre 0 @marcomonari
                    last edited by

                    Hello
                    I encounter the same issue with 9PP and iOS.
                    Since the last watch update / app some days ago, synchronization is not working properly (running activities).

                    I have done many operations and test (unpairing, reset, uninstall) but nothing worked until I removed on my watch and activity setting the Suunto app called « HR zone duration » which I was using during training running activities.

                    I have no other clue but it seems that this SuuntoPlus App makes my trouble since the last update.
                    I saw previous posts confirming that this could be one major root cause.

                    And Suunto, please make some validation test on your side and bring us solutions to fix it as it seems to be linked with at least one SuuntoApp.

                    M 1 Reply Last reply Reply Quote 0
                    • L Online
                      Lorse
                      last edited by

                      Thanks a lot!

                      Biking the last couple of days just synced fine. No suunto plus feature there.
                      This is different with my running mode, here some suunto features I´d installed.
                      With some poorly synced running moves I saw missing HR-data. I sense a solution for my issues. Or our issues.
                      Will turn off all suunto plus with my running mode and check again. Keep you posted.

                      Lorenz

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                      • M Offline
                        marcomonari @Pierre 0
                        last edited by

                        @Pierre-0 said in Sync issue - error loading data - sync not fully completed:

                        the Suunto app called « HR zone duration »

                        Good morning,

                        I deleted the Suunto app called “HR zone duration,” which I also used, but the synchronization still isn’t working.

                        Perhaps my 9PP is too old to be compatible with the new updates?

                        I use my watch daily to record my sports activities, and it hasn’t been working since last Saturday. Do I need to buy a new watch?

                        EgikaE P 2 Replies Last reply Reply Quote 0
                        • EgikaE Offline
                          Egika Platinum Member @marcomonari
                          last edited by

                          @marcomonari No worries - Suunto 9 Peak Pro is fully supported.
                          I guess those sync hiccups will be sorted quickly.

                          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                          Race S All Black - Titanium Courtney
                          Run Lime

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                          • P Offline
                            Pierre 0 @marcomonari
                            last edited by

                            @marcomonari
                            Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
                            This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
                            But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App)

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