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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • flo7zF Offline
      flo7z Silver Members @Dimitrios Kanellopoulos
      last edited by flo7z

      @Dimitrios-Kanellopoulos
      By me , it just does not load and I get an error message in the app.
      I’m on iOS (SA 2.46.3) and I have tested to revert back to FW ( so tested with 2.43.12 and 2.40.4) on my S9PP and this does not load at all.
      And I am using some Suunto Plus.
      I created a new sport mode based on running and it loads just fine, even by using some Suunto Plus.

      Florian Z.
      Suunto 9 Peak Pro
      Suunto Wings
      Suunto D4
      Suunto Ambit 3 Peak

      1 Reply Last reply Reply Quote 0
      • Łukasz SŁ Offline
        Łukasz S @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos said in Sync issue - error loading data - sync not fully completed:

        Are you using some suunto plus ?

        I always use a HR zones duration and sometimes weather

        1 Reply Last reply Reply Quote 0
        • DRezvoffD Offline
          DRezvoff @DRezvoff
          last edited by

          what is the FIT file and where can I find it? and where should I upload it?
          The training was also not visible in the web version of Sports Tracker.
          Yesterday’s training session was unloaded, the previous 3 were not…

          Suunto 9 Peak Pro Titanium
          Suunto Spartan Sport WHR
          Sony Xperia 1, Android 10.

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          • DRezvoffD Offline
            DRezvoff @isazi
            last edited by

            @isazi what is the FIT file and where can I find it? and where should I upload it?
            The training was also not visible in the web version of Sports Tracker.
            Yesterday’s training session was unloaded, the previous 3 were not…

            Suunto 9 Peak Pro Titanium
            Suunto Spartan Sport WHR
            Sony Xperia 1, Android 10.

            1 Reply Last reply Reply Quote 0
            • DRezvoffD Offline
              DRezvoff @isazi
              last edited by

              @isazi In the Suunto App, the previous 3 workouts, when you click on the card, writes a data error…

              Suunto 9 Peak Pro Titanium
              Suunto Spartan Sport WHR
              Sony Xperia 1, Android 10.

              1 Reply Last reply Reply Quote 0
              • flo7zF Offline
                flo7z Silver Members
                last edited by flo7z

                In my case it seems to be linked to the use of a Suunto app, but only with the basic running mode

                Florian Z.
                Suunto 9 Peak Pro
                Suunto Wings
                Suunto D4
                Suunto Ambit 3 Peak

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                • S.PichiS Offline
                  S.Pichi
                  last edited by

                  I have the same problem , cannot sync my workout from my watch (9PP) with SA.

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                  • Atilla AltymyshevA Offline
                    Atilla Altymyshev
                    last edited by

                    Suunto 9PP - Latest firmware, Android 15, App ver 5.3.7 - the same problem as a topic starter. Error loading data. Seems like it got corrupted when it uploaded from the watches to the Application on the smartphone, then the application trying to upload it on the server without any success.
                    Can you please do something?

                    M 1 Reply Last reply Reply Quote 0
                    • M Offline
                      marcomonari @Atilla Altymyshev
                      last edited by

                      @Atilla-Altymyshev
                      Good evening,

                      I’m using a 9 Peak Pro (s.n. 224810000471), and after the software update to version 2.43.12, my watch isn’t fully syncing. I’m running iOS 18.5 and the app software is 2.46.3.

                      I’ve tried re-pairing via Bluetooth, restarting both the watch and my smartphone, and even reinstalling the app, but nothing has helped.

                      P 1 Reply Last reply Reply Quote 0
                      • P Offline
                        Pierre 0 @marcomonari
                        last edited by

                        Hello
                        I encounter the same issue with 9PP and iOS.
                        Since the last watch update / app some days ago, synchronization is not working properly (running activities).

                        I have done many operations and test (unpairing, reset, uninstall) but nothing worked until I removed on my watch and activity setting the Suunto app called « HR zone duration » which I was using during training running activities.

                        I have no other clue but it seems that this SuuntoPlus App makes my trouble since the last update.
                        I saw previous posts confirming that this could be one major root cause.

                        And Suunto, please make some validation test on your side and bring us solutions to fix it as it seems to be linked with at least one SuuntoApp.

                        M 1 Reply Last reply Reply Quote 0
                        • L Online
                          Lorse
                          last edited by

                          Thanks a lot!

                          Biking the last couple of days just synced fine. No suunto plus feature there.
                          This is different with my running mode, here some suunto features I´d installed.
                          With some poorly synced running moves I saw missing HR-data. I sense a solution for my issues. Or our issues.
                          Will turn off all suunto plus with my running mode and check again. Keep you posted.

                          Lorenz

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                          • M Offline
                            marcomonari @Pierre 0
                            last edited by

                            @Pierre-0 said in Sync issue - error loading data - sync not fully completed:

                            the Suunto app called « HR zone duration »

                            Good morning,

                            I deleted the Suunto app called “HR zone duration,” which I also used, but the synchronization still isn’t working.

                            Perhaps my 9PP is too old to be compatible with the new updates?

                            I use my watch daily to record my sports activities, and it hasn’t been working since last Saturday. Do I need to buy a new watch?

                            EgikaE P 2 Replies Last reply Reply Quote 0
                            • EgikaE Offline
                              Egika Platinum Member @marcomonari
                              last edited by

                              @marcomonari No worries - Suunto 9 Peak Pro is fully supported.
                              I guess those sync hiccups will be sorted quickly.

                              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                              Race S All Black - Titanium Courtney
                              Run Lime

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                              • P Offline
                                Pierre 0 @marcomonari
                                last edited by

                                @marcomonari
                                Did you remove HR zone duration in SuuntoPlus option in the watch before launching the activity ?
                                This seems to solve synch issue on my side (iOS and watch firmware 2.43.12).
                                But the older activities done with HR zone SuuntoPlus selected are still blocked (I deleted them to clean Sync Problem pop up in the IPhone App)

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