Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
    28 Posts 12 Posters 544 Views 13 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Dimitrios KanellopoulosD Offline
      Dimitrios Kanellopoulos Community Manager
      last edited by

      @Łukasz-S said in Sync issue - error loading data - sync not fully completed:

      All gps activities after 28.06.2025 synchronizing with data error. Indoor activities without gps works fine. This problem also occurs with other users of 9PP

      is this ios or android or it does not matter:?

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      Łukasz SŁ 1 Reply Last reply Reply Quote 0
      • Łukasz SŁ Offline
        Łukasz S @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos I don’t know. I have an android.
        I know that the issue affects devices after the last firmware update and without it.
        In my case, I did not make any changes at that time. I did not install the latest firmware update of the watch, nor the Suunto app, nor the Android update

        1 Reply Last reply Reply Quote 1
        • Ivan SmorkalovI Offline
          Ivan Smorkalov
          last edited by

          I have same problem. App for android. 9PP

          1 Reply Last reply Reply Quote 0
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by

            Hi please be specific about what version of the app

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            Łukasz SŁ Ivan SmorkalovI flo7zF 3 Replies Last reply Reply Quote 0
            • Łukasz SŁ Offline
              Łukasz S @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos suunto app ver 5.3.7, watch 2.40.44

              1 Reply Last reply Reply Quote 1
              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager
                last edited by

                Could please pm me your usernames ?

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                DRezvoffD 1 Reply Last reply Reply Quote 0
                • Ivan SmorkalovI Offline
                  Ivan Smorkalov @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos said in Sync issue - error loading data - sync not fully completed:

                  Hi please be specific about what version of the app

                  suunto app v. 5.3.7, watch - both 2.40.44 and 2.43.12

                  1 Reply Last reply Reply Quote 0
                  • P Online
                    piotr.bdz
                    last edited by

                    Hi ! I have the exact same problem with an important race activity from Sunday. I have contacted Suunto support and I have no answer so far.

                    1 Reply Last reply Reply Quote 0
                    • DRezvoffD Offline
                      DRezvoff @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos Good afternoon!
                      I also have a problem with data uploading! The Suunto app shows the workout, but it doesn’t upload to Sport Tracker, Strava, Relive, or Komoot. I’ve restarted my phone, reconnected to the services, and reinstalled the app, but it hasn’t helped.
                      nikname - drezvoff

                      Suunto 9 Peak Pro Titanium
                      Suunto Spartan Sport WHR
                      Sony Xperia 1, Android 10.

                      isaziI DRezvoffD 2 Replies Last reply Reply Quote 0
                      • isaziI Offline
                        isazi Moderator @DRezvoff
                        last edited by

                        @DRezvoff you should never disconnect/reconnect to third parties in such cases, because the vast majority of third parties will not process activities recorded before you connected to them, so your activities may never sync now.

                        To check where the problem is there is a simple test. If you see your activity in Suunto App, try to download the FIT file. If it works, the data is in the Suunto cloud and there is a problem in the Suunto-3rd parties connection. If the download of the FIT file does not work, then the problem is between the app and Suunto cloud.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        DRezvoffD 2 Replies Last reply Reply Quote 0
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager
                          last edited by

                          Hi all we see the issue. Hang tight a solution is implemented.

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          1 Reply Last reply Reply Quote 0
                          • Dimitrios KanellopoulosD Offline
                            Dimitrios Kanellopoulos Community Manager
                            last edited by

                            Are you using some suunto plus ?

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            P Łukasz SŁ 2 Replies Last reply Reply Quote 0
                            • P Online
                              piotr.bdz @Dimitrios Kanellopoulos
                              last edited by

                              @Dimitrios-Kanellopoulos yes, in the case of my bugged activity I had “Hr zones duration” and also a gpx itinerary loaded.

                              1 Reply Last reply Reply Quote 0
                              • flo7zF Offline
                                flo7z Silver Members @Dimitrios Kanellopoulos
                                last edited by flo7z

                                @Dimitrios-Kanellopoulos
                                By me , it just does not load and I get an error message in the app.
                                I’m on iOS (SA 2.46.3) and I have tested to revert back to FW ( so tested with 2.43.12 and 2.40.4) on my S9PP and this does not load at all.
                                And I am using some Suunto Plus.
                                I created a new sport mode based on running and it loads just fine, even by using some Suunto Plus.

                                Florian Z.
                                Suunto 9 Peak Pro
                                Suunto Wings
                                Suunto D4
                                Suunto Ambit 3 Peak

                                1 Reply Last reply Reply Quote 0
                                • Łukasz SŁ Offline
                                  Łukasz S @Dimitrios Kanellopoulos
                                  last edited by

                                  @Dimitrios-Kanellopoulos said in Sync issue - error loading data - sync not fully completed:

                                  Are you using some suunto plus ?

                                  I always use a HR zones duration and sometimes weather

                                  1 Reply Last reply Reply Quote 0
                                  • DRezvoffD Offline
                                    DRezvoff @DRezvoff
                                    last edited by

                                    what is the FIT file and where can I find it? and where should I upload it?
                                    The training was also not visible in the web version of Sports Tracker.
                                    Yesterday’s training session was unloaded, the previous 3 were not…

                                    Suunto 9 Peak Pro Titanium
                                    Suunto Spartan Sport WHR
                                    Sony Xperia 1, Android 10.

                                    1 Reply Last reply Reply Quote 0
                                    • DRezvoffD Offline
                                      DRezvoff @isazi
                                      last edited by

                                      @isazi what is the FIT file and where can I find it? and where should I upload it?
                                      The training was also not visible in the web version of Sports Tracker.
                                      Yesterday’s training session was unloaded, the previous 3 were not…

                                      Suunto 9 Peak Pro Titanium
                                      Suunto Spartan Sport WHR
                                      Sony Xperia 1, Android 10.

                                      1 Reply Last reply Reply Quote 0
                                      • DRezvoffD Offline
                                        DRezvoff @isazi
                                        last edited by

                                        @isazi In the Suunto App, the previous 3 workouts, when you click on the card, writes a data error…

                                        Suunto 9 Peak Pro Titanium
                                        Suunto Spartan Sport WHR
                                        Sony Xperia 1, Android 10.

                                        1 Reply Last reply Reply Quote 0
                                        • flo7zF Offline
                                          flo7z Silver Members
                                          last edited by flo7z

                                          In my case it seems to be linked to the use of a Suunto app, but only with the basic running mode

                                          Florian Z.
                                          Suunto 9 Peak Pro
                                          Suunto Wings
                                          Suunto D4
                                          Suunto Ambit 3 Peak

                                          1 Reply Last reply Reply Quote 0
                                          • S.PichiS Offline
                                            S.Pichi
                                            last edited by

                                            I have the same problem , cannot sync my workout from my watch (9PP) with SA.

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post

                                            Suunto Terms | Privacy Policy