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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • M Offline
      misu763 Bronze Member @isazi
      last edited by

      @isazi
      How long the watch keeps the activities? Does it save them for a while even if the logbook widget isn’t active?

      S9PP Ti Slate

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      • Łukasz SŁ Offline
        Łukasz S @isazi
        last edited by

        @isazi As Lorse writes, reinstalling app don’t fix the issue. All gps activities after 28.06.2025 synchronizing with data error. Indoor activities without gps works fine. This problem also occurs with other users of 9PP

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        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by

          @Łukasz-S said in Sync issue - error loading data - sync not fully completed:

          All gps activities after 28.06.2025 synchronizing with data error. Indoor activities without gps works fine. This problem also occurs with other users of 9PP

          is this ios or android or it does not matter:?

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          Łukasz SŁ 1 Reply Last reply Reply Quote 0
          • Łukasz SŁ Offline
            Łukasz S @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos I don’t know. I have an android.
            I know that the issue affects devices after the last firmware update and without it.
            In my case, I did not make any changes at that time. I did not install the latest firmware update of the watch, nor the Suunto app, nor the Android update

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            • Ivan SmorkalovI Offline
              Ivan Smorkalov
              last edited by

              I have same problem. App for android. 9PP

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              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager
                last edited by

                Hi please be specific about what version of the app

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                Łukasz SŁ Ivan SmorkalovI flo7zF 3 Replies Last reply Reply Quote 0
                • Łukasz SŁ Offline
                  Łukasz S @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos suunto app ver 5.3.7, watch 2.40.44

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                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager
                    last edited by

                    Could please pm me your usernames ?

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    DRezvoffD 1 Reply Last reply Reply Quote 0
                    • Ivan SmorkalovI Offline
                      Ivan Smorkalov @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos said in Sync issue - error loading data - sync not fully completed:

                      Hi please be specific about what version of the app

                      suunto app v. 5.3.7, watch - both 2.40.44 and 2.43.12

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                      • P Offline
                        piotr.bdz
                        last edited by

                        Hi ! I have the exact same problem with an important race activity from Sunday. I have contacted Suunto support and I have no answer so far.

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                        • DRezvoffD Offline
                          DRezvoff @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos Good afternoon!
                          I also have a problem with data uploading! The Suunto app shows the workout, but it doesn’t upload to Sport Tracker, Strava, Relive, or Komoot. I’ve restarted my phone, reconnected to the services, and reinstalled the app, but it hasn’t helped.
                          nikname - drezvoff

                          Suunto 9 Peak Pro Titanium
                          Suunto Spartan Sport WHR
                          Sony Xperia 1, Android 10.

                          isaziI DRezvoffD 2 Replies Last reply Reply Quote 0
                          • isaziI Offline
                            isazi Moderator @DRezvoff
                            last edited by

                            @DRezvoff you should never disconnect/reconnect to third parties in such cases, because the vast majority of third parties will not process activities recorded before you connected to them, so your activities may never sync now.

                            To check where the problem is there is a simple test. If you see your activity in Suunto App, try to download the FIT file. If it works, the data is in the Suunto cloud and there is a problem in the Suunto-3rd parties connection. If the download of the FIT file does not work, then the problem is between the app and Suunto cloud.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            DRezvoffD 2 Replies Last reply Reply Quote 0
                            • Dimitrios KanellopoulosD Offline
                              Dimitrios Kanellopoulos Community Manager
                              last edited by

                              Hi all we see the issue. Hang tight a solution is implemented.

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

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                              • Dimitrios KanellopoulosD Offline
                                Dimitrios Kanellopoulos Community Manager
                                last edited by

                                Are you using some suunto plus ?

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                P Łukasz SŁ 2 Replies Last reply Reply Quote 0
                                • P Offline
                                  piotr.bdz @Dimitrios Kanellopoulos
                                  last edited by

                                  @Dimitrios-Kanellopoulos yes, in the case of my bugged activity I had “Hr zones duration” and also a gpx itinerary loaded.

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                                  • flo7zF Offline
                                    flo7z Silver Members @Dimitrios Kanellopoulos
                                    last edited by flo7z

                                    @Dimitrios-Kanellopoulos
                                    By me , it just does not load and I get an error message in the app.
                                    I’m on iOS (SA 2.46.3) and I have tested to revert back to FW ( so tested with 2.43.12 and 2.40.4) on my S9PP and this does not load at all.
                                    And I am using some Suunto Plus.
                                    I created a new sport mode based on running and it loads just fine, even by using some Suunto Plus.

                                    Florian Z.
                                    Suunto 9 Peak Pro
                                    Suunto Wings
                                    Suunto D4
                                    Suunto Ambit 3 Peak

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                                    • Łukasz SŁ Offline
                                      Łukasz S @Dimitrios Kanellopoulos
                                      last edited by

                                      @Dimitrios-Kanellopoulos said in Sync issue - error loading data - sync not fully completed:

                                      Are you using some suunto plus ?

                                      I always use a HR zones duration and sometimes weather

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                                      • DRezvoffD Offline
                                        DRezvoff @DRezvoff
                                        last edited by

                                        what is the FIT file and where can I find it? and where should I upload it?
                                        The training was also not visible in the web version of Sports Tracker.
                                        Yesterday’s training session was unloaded, the previous 3 were not…

                                        Suunto 9 Peak Pro Titanium
                                        Suunto Spartan Sport WHR
                                        Sony Xperia 1, Android 10.

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                                        • DRezvoffD Offline
                                          DRezvoff @isazi
                                          last edited by

                                          @isazi what is the FIT file and where can I find it? and where should I upload it?
                                          The training was also not visible in the web version of Sports Tracker.
                                          Yesterday’s training session was unloaded, the previous 3 were not…

                                          Suunto 9 Peak Pro Titanium
                                          Suunto Spartan Sport WHR
                                          Sony Xperia 1, Android 10.

                                          1 Reply Last reply Reply Quote 0
                                          • DRezvoffD Offline
                                            DRezvoff @isazi
                                            last edited by

                                            @isazi In the Suunto App, the previous 3 workouts, when you click on the card, writes a data error…

                                            Suunto 9 Peak Pro Titanium
                                            Suunto Spartan Sport WHR
                                            Sony Xperia 1, Android 10.

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