Sync issue - error loading data - sync not fully completed

[Lorse]

Dear, recently my daily runs are no longer synced “full”, meaning when clicking on the map it says “error loading data” as well as no further upload to i.e. mapmyrun seems possible. App completely removed (cache cleared) and reinstalled didn’t fix this issue. Neither worked using the app on another phone. Commenting on my workout isn’t possible as well. Any idea what might have been blocking here? Thx! Lorenz

[flo7z]

I have some problems loading in the app my run activities too, the other activities load just fine

[Łukasz S]

@Lorse I have this problem too. Downloading .fit file and exporting .gpx or .kml file does not work either.

[isazi]

@Łukasz-S try to reinstall the app (if the activities are still on the watch, they’ll resync)

[misu763]

@isazi
How long the watch keeps the activities? Does it save them for a while even if the logbook widget isn’t active?

[Łukasz S]

@isazi As Lorse writes, reinstalling app don’t fix the issue. All gps activities after 28.06.2025 synchronizing with data error. Indoor activities without gps works fine. This problem also occurs with other users of 9PP

[Dimitrios Kanellopoulos]

@Łukasz-S said in Sync issue - error loading data - sync not fully completed:

All gps activities after 28.06.2025 synchronizing with data error. Indoor activities without gps works fine. This problem also occurs with other users of 9PP

is this ios or android or it does not matter:?

[Łukasz S]

@Dimitrios-Kanellopoulos I don’t know. I have an android.
I know that the issue affects devices after the last firmware update and without it.
In my case, I did not make any changes at that time. I did not install the latest firmware update of the watch, nor the Suunto app, nor the Android update

[Ivan Smorkalov]

I have same problem. App for android. 9PP

[Dimitrios Kanellopoulos]

Hi please be specific about what version of the app

[Łukasz S]

@Dimitrios-Kanellopoulos suunto app ver 5.3.7, watch 2.40.44

[Dimitrios Kanellopoulos]

Could please pm me your usernames ?