Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
    117 Posts 43 Posters 5.2k Views 47 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Łukasz SŁ Offline
      Łukasz S @Lorse
      last edited by

      @Lorse I have this problem too. Downloading .fit file and exporting .gpx or .kml file does not work either.

      isaziI 1 Reply Last reply Reply Quote 0
      • isaziI Offline
        isazi Moderator @Łukasz S
        last edited by

        @Łukasz-S try to reinstall the app (if the activities are still on the watch, they’ll resync)

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        M Łukasz SŁ 2 Replies Last reply Reply Quote 0
        • M Offline
          misu763 Bronze Member @isazi
          last edited by

          @isazi
          How long the watch keeps the activities? Does it save them for a while even if the logbook widget isn’t active?

          S9PP Ti Slate

          1 Reply Last reply Reply Quote 0
          • Łukasz SŁ Offline
            Łukasz S @isazi
            last edited by

            @isazi As Lorse writes, reinstalling app don’t fix the issue. All gps activities after 28.06.2025 synchronizing with data error. Indoor activities without gps works fine. This problem also occurs with other users of 9PP

            1 Reply Last reply Reply Quote 1
            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager
              last edited by

              @Łukasz-S said in Sync issue - error loading data - sync not fully completed:

              All gps activities after 28.06.2025 synchronizing with data error. Indoor activities without gps works fine. This problem also occurs with other users of 9PP

              is this ios or android or it does not matter:?

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              Łukasz SŁ 1 Reply Last reply Reply Quote 0
              • Łukasz SŁ Offline
                Łukasz S @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos I don’t know. I have an android.
                I know that the issue affects devices after the last firmware update and without it.
                In my case, I did not make any changes at that time. I did not install the latest firmware update of the watch, nor the Suunto app, nor the Android update

                1 Reply Last reply Reply Quote 1
                • Ivan SmorkalovI Offline
                  Ivan Smorkalov
                  last edited by

                  I have same problem. App for android. 9PP

                  1 Reply Last reply Reply Quote 0
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager
                    last edited by

                    Hi please be specific about what version of the app

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    Łukasz SŁ Ivan SmorkalovI flo7zF 3 Replies Last reply Reply Quote 0
                    • Łukasz SŁ Offline
                      Łukasz S @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos suunto app ver 5.3.7, watch 2.40.44

                      1 Reply Last reply Reply Quote 1
                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager
                        last edited by

                        Could please pm me your usernames ?

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        DRezvoffD 1 Reply Last reply Reply Quote 0
                        • Ivan SmorkalovI Offline
                          Ivan Smorkalov @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos said in Sync issue - error loading data - sync not fully completed:

                          Hi please be specific about what version of the app

                          suunto app v. 5.3.7, watch - both 2.40.44 and 2.43.12

                          1 Reply Last reply Reply Quote 0
                          • P Offline
                            piotr.bdz
                            last edited by

                            Hi ! I have the exact same problem with an important race activity from Sunday. I have contacted Suunto support and I have no answer so far.

                            1 Reply Last reply Reply Quote 0
                            • DRezvoffD Online
                              DRezvoff @Dimitrios Kanellopoulos
                              last edited by

                              @Dimitrios-Kanellopoulos Good afternoon!
                              I also have a problem with data uploading! The Suunto app shows the workout, but it doesn’t upload to Sport Tracker, Strava, Relive, or Komoot. I’ve restarted my phone, reconnected to the services, and reinstalled the app, but it hasn’t helped.
                              nikname - drezvoff

                              Suunto 9 Peak Pro Titanium
                              Suunto Spartan Sport WHR
                              Sony Xperia 1, Android 10.

                              isaziI DRezvoffD 2 Replies Last reply Reply Quote 0
                              • isaziI Offline
                                isazi Moderator @DRezvoff
                                last edited by

                                @DRezvoff you should never disconnect/reconnect to third parties in such cases, because the vast majority of third parties will not process activities recorded before you connected to them, so your activities may never sync now.

                                To check where the problem is there is a simple test. If you see your activity in Suunto App, try to download the FIT file. If it works, the data is in the Suunto cloud and there is a problem in the Suunto-3rd parties connection. If the download of the FIT file does not work, then the problem is between the app and Suunto cloud.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                DRezvoffD 2 Replies Last reply Reply Quote 0
                                • Dimitrios KanellopoulosD Offline
                                  Dimitrios Kanellopoulos Community Manager
                                  last edited by

                                  Hi all we see the issue. Hang tight a solution is implemented.

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  S 1 Reply Last reply Reply Quote 0
                                  • Dimitrios KanellopoulosD Offline
                                    Dimitrios Kanellopoulos Community Manager
                                    last edited by

                                    Are you using some suunto plus ?

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    P Łukasz SŁ 2 Replies Last reply Reply Quote 0
                                    • P Offline
                                      piotr.bdz @Dimitrios Kanellopoulos
                                      last edited by

                                      @Dimitrios-Kanellopoulos yes, in the case of my bugged activity I had “Hr zones duration” and also a gpx itinerary loaded.

                                      S 1 Reply Last reply Reply Quote 0
                                      • flo7zF Offline
                                        flo7z Silver Members @Dimitrios Kanellopoulos
                                        last edited by flo7z

                                        @Dimitrios-Kanellopoulos
                                        By me , it just does not load and I get an error message in the app.
                                        I’m on iOS (SA 2.46.3) and I have tested to revert back to FW ( so tested with 2.43.12 and 2.40.4) on my S9PP and this does not load at all.
                                        And I am using some Suunto Plus.
                                        I created a new sport mode based on running and it loads just fine, even by using some Suunto Plus.

                                        Florian Z.
                                        Suunto 9 Peak Pro
                                        Suunto Wings
                                        Suunto D4
                                        Suunto Ambit 3 Peak

                                        1 Reply Last reply Reply Quote 0
                                        • Łukasz SŁ Offline
                                          Łukasz S @Dimitrios Kanellopoulos
                                          last edited by

                                          @Dimitrios-Kanellopoulos said in Sync issue - error loading data - sync not fully completed:

                                          Are you using some suunto plus ?

                                          I always use a HR zones duration and sometimes weather

                                          1 Reply Last reply Reply Quote 1
                                          • DRezvoffD Online
                                            DRezvoff @DRezvoff
                                            last edited by

                                            what is the FIT file and where can I find it? and where should I upload it?
                                            The training was also not visible in the web version of Sports Tracker.
                                            Yesterday’s training session was unloaded, the previous 3 were not…

                                            Suunto 9 Peak Pro Titanium
                                            Suunto Spartan Sport WHR
                                            Sony Xperia 1, Android 10.

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post

                                            Suunto Terms | Privacy Policy