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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • P Offline
      piotr.bdz
      last edited by

      Hi ! I have the exact same problem with an important race activity from Sunday. I have contacted Suunto support and I have no answer so far.

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      • DRezvoffD Offline
        DRezvoff @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos Good afternoon!
        I also have a problem with data uploading! The Suunto app shows the workout, but it doesn’t upload to Sport Tracker, Strava, Relive, or Komoot. I’ve restarted my phone, reconnected to the services, and reinstalled the app, but it hasn’t helped.
        nikname - drezvoff

        Suunto 9 Peak Pro Titanium
        Suunto Spartan Sport WHR
        Sony Xperia 1, Android 10.

        isaziI DRezvoffD 2 Replies Last reply Reply Quote 0
        • isaziI Offline
          isazi Moderator @DRezvoff
          last edited by

          @DRezvoff you should never disconnect/reconnect to third parties in such cases, because the vast majority of third parties will not process activities recorded before you connected to them, so your activities may never sync now.

          To check where the problem is there is a simple test. If you see your activity in Suunto App, try to download the FIT file. If it works, the data is in the Suunto cloud and there is a problem in the Suunto-3rd parties connection. If the download of the FIT file does not work, then the problem is between the app and Suunto cloud.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          DRezvoffD 2 Replies Last reply Reply Quote 0
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by

            Hi all we see the issue. Hang tight a solution is implemented.

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

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            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager
              last edited by

              Are you using some suunto plus ?

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              P Łukasz SŁ 2 Replies Last reply Reply Quote 0
              • P Offline
                piotr.bdz @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos yes, in the case of my bugged activity I had “Hr zones duration” and also a gpx itinerary loaded.

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                • flo7zF Offline
                  flo7z Silver Members @Dimitrios Kanellopoulos
                  last edited by flo7z

                  @Dimitrios-Kanellopoulos
                  By me , it just does not load and I get an error message in the app.
                  I’m on iOS (SA 2.46.3) and I have tested to revert back to FW ( so tested with 2.43.12 and 2.40.4) on my S9PP and this does not load at all.
                  And I am using some Suunto Plus.
                  I created a new sport mode based on running and it loads just fine, even by using some Suunto Plus.

                  Florian Z.
                  Suunto 9 Peak Pro
                  Suunto Wings
                  Suunto D4
                  Suunto Ambit 3 Peak

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                  • Łukasz SŁ Offline
                    Łukasz S @Dimitrios Kanellopoulos
                    last edited by

                    @Dimitrios-Kanellopoulos said in Sync issue - error loading data - sync not fully completed:

                    Are you using some suunto plus ?

                    I always use a HR zones duration and sometimes weather

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                    • DRezvoffD Offline
                      DRezvoff @DRezvoff
                      last edited by

                      what is the FIT file and where can I find it? and where should I upload it?
                      The training was also not visible in the web version of Sports Tracker.
                      Yesterday’s training session was unloaded, the previous 3 were not…

                      Suunto 9 Peak Pro Titanium
                      Suunto Spartan Sport WHR
                      Sony Xperia 1, Android 10.

                      1 Reply Last reply Reply Quote 0
                      • DRezvoffD Offline
                        DRezvoff @isazi
                        last edited by

                        @isazi what is the FIT file and where can I find it? and where should I upload it?
                        The training was also not visible in the web version of Sports Tracker.
                        Yesterday’s training session was unloaded, the previous 3 were not…

                        Suunto 9 Peak Pro Titanium
                        Suunto Spartan Sport WHR
                        Sony Xperia 1, Android 10.

                        1 Reply Last reply Reply Quote 0
                        • DRezvoffD Offline
                          DRezvoff @isazi
                          last edited by

                          @isazi In the Suunto App, the previous 3 workouts, when you click on the card, writes a data error…

                          Suunto 9 Peak Pro Titanium
                          Suunto Spartan Sport WHR
                          Sony Xperia 1, Android 10.

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                          • flo7zF Offline
                            flo7z Silver Members
                            last edited by flo7z

                            In my case it seems to be linked to the use of a Suunto app, but only with the basic running mode

                            Florian Z.
                            Suunto 9 Peak Pro
                            Suunto Wings
                            Suunto D4
                            Suunto Ambit 3 Peak

                            1 Reply Last reply Reply Quote 0
                            • S.PichiS Offline
                              S.Pichi
                              last edited by

                              I have the same problem , cannot sync my workout from my watch (9PP) with SA.

                              1 Reply Last reply Reply Quote 0
                              • Atilla AltymyshevA Offline
                                Atilla Altymyshev
                                last edited by

                                Suunto 9PP - Latest firmware, Android 15, App ver 5.3.7 - the same problem as a topic starter. Error loading data. Seems like it got corrupted when it uploaded from the watches to the Application on the smartphone, then the application trying to upload it on the server without any success.
                                Can you please do something?

                                M 1 Reply Last reply Reply Quote 0
                                • M Offline
                                  marcomonari @Atilla Altymyshev
                                  last edited by

                                  @Atilla-Altymyshev
                                  Good evening,

                                  I’m using a 9 Peak Pro (s.n. 224810000471), and after the software update to version 2.43.12, my watch isn’t fully syncing. I’m running iOS 18.5 and the app software is 2.46.3.

                                  I’ve tried re-pairing via Bluetooth, restarting both the watch and my smartphone, and even reinstalling the app, but nothing has helped.

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