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    Strava issues fixes

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • Dimitrios KanellopoulosD Offline
      Dimitrios Kanellopoulos Community Manager @cosme.costa
      last edited by

      @cosmecosta correct

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

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      • jumalcaJ Offline
        jumalca
        last edited by

        Screenshot_20181212-160232.png IMG_20181212_160324325.jpg Screenshot_20181212-160357.png

        Maybe my band is broken, but all the values are different.

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        • jumalcaJ Offline
          jumalca
          last edited by

          Screenshot_20181212-161239.png Screenshot_20181212-161316.png
          These are the graphs about the pace.

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          • F Offline
            fleshymutant Silver Members
            last edited by

            So here are some testing I’ll run today.

            • External HR with Stryd
            • External HR without Stryd
            • Internal HR with Stryd
            • Internal HR without Stryd

            What am I missing?

            Suunto 9 Baro Titanium
            iOS 13.1

            Brad_OlwinB 1 Reply Last reply Reply Quote 0
            • Brad_OlwinB Offline
              Brad_Olwin Moderator @fleshymutant
              last edited by

              @fleshymutant I am getting only avg power on the mobile site and no power data on the website. Not much use for Stryd+Strava.

              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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              • stromdiddilyS Offline
                stromdiddily Gold Members
                last edited by

                Same HR problem with this morning’s run. FWIW - I have never had lap data work in Strava, manual or auto.

                Android
                S9
                Polar H7

                Screenshot_20181212-093720.png

                Screenshot_20181212-093736.png

                Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

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                • ? Offline
                  A Former User @stromdiddily
                  last edited by A Former User

                  Second test for HR wrist S9 wHR.
                  HR is transferred.
                  However, something funky happened at the end. I made a long pause there. The graphs start to divert
                  Screenshot_2018-12-12 Evening Run Run Strava.png
                  Screenshot_20181212-204540_Suunto.jpg

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                  • F Offline
                    fleshymutant Silver Members @Brad_Olwin
                    last edited by

                    @Brad_Olwin true but it’s more than a few months ago 😆 Regardless I use TrainingPeaks which is not yet supported by SA so I’m going to have to keep using MC for that.

                    TrainingPeaks can source from Strava but if the data isn’t right in Strava then I suspect it won’t be right in TP either…just trying to think down the road here.

                    Suunto 9 Baro Titanium
                    iOS 13.1

                    Brad_OlwinB 1 Reply Last reply Reply Quote 0
                    • F Offline
                      fleshymutant Silver Members
                      last edited by

                      @fleshymutant said in Strava issues fixes:

                      External HR with Stryd - https://www.strava.com/activities/2013797790
                      External HR without Stryd - https://www.strava.com/activities/2013797770
                      Internal HR with Stryd - https://www.strava.com/activities/2013797816
                      Internal HR without Stryd - https://www.strava.com/activities/2013797766

                      So these look fine but…

                      I did my actual workout for the day and the HR problem was back. 😦 Good news is that the lap info is working now and I can do the workout analysis 👍 This was done using the run interval Suunto preset with my H10 and Stryd.

                      https://www.strava.com/activities/2013994621

                      Suunto 9 Baro Titanium
                      iOS 13.1

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                      • S Offline
                        someguythatruns Bronze Member
                        last edited by

                        For what it’s worth, both runs have transferred over correctly, HR moved over great with HR belt data. Using iOS, 9 baro and Suunto HR belt.

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                        • stromdiddilyS Offline
                          stromdiddily Gold Members
                          last edited by stromdiddily

                          Looking closer at my lap display issues in Strava web…

                          Seems that if you pause an activity Suunto/Strava is counting that as a lap. Activity with manual laps shown below. At .22 miles I paused waiting to cross the street. There were no other activity pauses and the remaining laps are accurate based on the workout.

                          S9 baro, Android beta

                          ff23ed8b-b3a1-41ad-87c9-a130a594cbed-image.png

                          Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                          User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

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                          • Dimitrios KanellopoulosD Offline
                            Dimitrios Kanellopoulos Community Manager
                            last edited by

                            Hi please dont get confused about the graphs.

                            The graphs in SA are based on time and the time is not linear (known issue) and on strava it’s by distance. It’s like comparing apples with bananas as far as I understand

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

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                            • F Offline
                              fleshymutant Silver Members
                              last edited by

                              This time without the Stryd but with my H10, HR values look good for the beginning then back to flatline:
                              https://www.strava.com/activities/2015585935

                              Here it is in SA and everything looks fine with HR:

                              PNG image.png

                              Suunto 9 Baro Titanium
                              iOS 13.1

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                              • Brad_OlwinB Offline
                                Brad_Olwin Moderator @fleshymutant
                                last edited by Brad_Olwin

                                @fleshymutant I am transferring from Strava to TP using RunGap. As long as there are no stops/slowdown it is working but not optimal. So I am still trying to transfer from MC as well. My HR and laps are fixed now.
                                Screen Shot 2018-12-12 at 8.46.11 AM.png IMG_08F5172A96D7-1.jpeg

                                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                                • stromdiddilyS Offline
                                  stromdiddily Gold Members
                                  last edited by

                                  Suunto 9, Wahoo Tickr Fit, Android, hiking sport…heart rates in Strava look good.

                                  Testing a run with the Wahoo later today. Would be strange if the problem is specific to the Polar strap 🤔

                                  Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                                  User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                                  cosme.costaC 1 Reply Last reply Reply Quote 0
                                  • cosme.costaC Offline
                                    cosme.costa @stromdiddily
                                    last edited by

                                    @stromdiddily said in Strava issues fixes:

                                    Suunto 9, Wahoo Tickr Fit, Android, hiking sport…heart rates in Strava look good.

                                    Testing a run with the Wahoo later today. Would be strange if the problem is specific to the Polar strap 🤔

                                    Sorry to disagree here. The problem is not in the Polar or any belt if the values are ok in SA (or MC). If the heart rate is OK in SA or MC and then it isn’t in Strava, the problem has happened in the transference or in the way Strava reads the values.

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                                    • Dimitrios KanellopoulosD Offline
                                      Dimitrios Kanellopoulos Community Manager
                                      last edited by

                                      we have found an additional issue with the HR + Belts

                                      Here is the deal if you need some insight.

                                      A belt can record both IBI and HR. When the processing is not good enough (from the belt module) the belt can send HR instead of IBI.

                                      The above means that in a move you can have both IBI and HR samples.

                                      This is a quirck again. We were parsing HR if we found HR and sending HR only to strava.

                                      So if the belt has mainly IBI those few HR samples were only sent to strava.

                                      We changed the logic to send IBI if IBI is there disregarding those “faulty” HR samples.

                                      This change is not yet live but will be next week.

                                      Thanks a lot for all the posts and the “suffering”, I am with you guys, I also have these issues.

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      stromdiddilyS 1 Reply Last reply Reply Quote 5
                                      • stromdiddilyS Offline
                                        stromdiddily Gold Members @Dimitrios Kanellopoulos
                                        last edited by

                                        @Dimitrios-Kanellopoulos great troubleshooting! Makes sense then why sometimes it works for some and not others

                                        Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                                        User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

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                                        • Anssi AuvinenA Offline
                                          Anssi Auvinen
                                          last edited by

                                          Activities synced to strava & training peaks show the time without pauses.
                                          For example swimming in app the time is 1h 4min and in strava & TP 1h 7min. I had 3 minutes toilet break and I paused my suunto 9. This worked the right way when used movescont and the time matched.

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