Crash reports collection Q1 2026

HonzaS

@Horizontal_2 I hope this topic will never be needed again.

runyx17

@HonzaS
I hope so. But I would really like to know what caused those crashes.

2b2bff

@elbee said:

6 crashes in 2 years is way too much. I only had 1 in just over one and a halve year. Obviously it happened in a race.

Once in a race, within weeks of having the watch. Another two or three times during tracking and two times on holiday while charging and once while sleeping that I described in another topic…

OutdoorMan

I have removed R2 from charger, it froze, saw only —% instead of battery percentage and it rebooted itself after I put it back on charger. FYI

Highlands

@OutdoorMan The strap is awesome.

OutdoorMan

@Highlands yes it is, my favorite one : )

runyx17

Just sharing my experience with random restarts. Suunto service replaced my watch with a new one. Now I have no random restarts, even in situations where I could trigger a restart using Suunto Plus on my old watch. So in my case, it was a hardware defect. Now I’m a happy Vertical 2 user.

elbee

@runyx17 said:

So in my case, it was a hardware defect. Now I’m a happy Vertical 2 user.

Net necessary. It could be some file on your old watch which became correct which is missing (or not corrupt) on your new watch.

For you it doesn’t matter. You have a watch without crashes.

gkaempfer

@Dimitrios-Kanellopoulos My Vertical 2 crashed during a bicycle commute activity today. I don’t use any Suunto apps, have nothing connected to the watch except a Pixel 8 Android phone. Latest firmware 2.56.28. I believe that it happened when I receive an incoming phone call. I answered it with my Bluetooth earphones (didn’t touch the watch) after noticing the incoming call on my watch.
I uploaded logs and sent you my email via chat.
Thank you for tracking this.

sky-runner

@gkaempfer said:

Latest firmware 2.56.28. I believe that it happened when I receive an incoming phone call.

One of the crashes I experienced before 2.56.28 was triggered by an incoming text notification. So this might not have been fixed after all.

HonzaS

I got restart few days ago during walking activity and again it was triggered by incoming call. So it’s not repaired. Already wrote it HERE in Q2 hotfix topic.

isazi

@HonzaS send logs if it happens again and I’ll open a new bug report

HonzaS

@isazi Thanks! I will do that. I sent logs and chat with support, but it seemed to me, that they can’t create ticket. They recommended me for next time use help center/feedback through suunto app.

stromdiddily

@HonzaS oh man, I was hoping this was gone for good. I haven’t seen this for a month but have been taking some time off

sky-runner

@isazi Yet another crash today. It was clearly triggered by a received phone call notification on the watch. I’ve just uploaded logs using the feedback feature in the app.

Honestly, I no longer trust this watch! I think this was my 6th or 7th crash since I owned Vertical 2 (since April 2026). If there is no guarantee that these crashes will be fixed for good in the upcoming software update, I am done with Suunto! If it can’t be reliable during activities, nothing else matters!

HonzaS

@sky-runner It´s sad. I switch from Garmin because of these restarts. But I had to buy a Wahoo for cycling, because Suunto doesn´t support radar and some sensors.I also moved to intervals.icu because now I have two ecosystems. V2 was good for half year, but now I don´t trust it too. Hope that users will send logs in proper way and it will be fixed.
I have more activities on bike, records on V2 just for Zone sense, but on these rides I never had crash. It was while walking activity and cycling commuting. So for now, I have no logs to send. I also tried one whole day walk recording without GPS, but I had only one incoming call :-))).

Gergo

Dear All,
I have a Race 2 and I have the exact same problem… random reboots.
I received the second replacement yesterday, stil the same (after turning it on, did the phone pair (Google Pixel 10), watch FW upgrade to 2.56.28, customized a few things and after 1 hour during a phone call the watch vibrated breafly, Suunto logo appeared and it rebooted itself.
I cannot beleive that all 3 devices have a hardware defect… first one was manufactured on 2026 week 18, first replacement 2025 week 52 and the second 2025 week 51.

For me it seems that the reboot is not a full reboot, just some kind of module reboot because it seems quicker. But maybe it is just a feeling.
If reboot happens during an activity, the HR and elevation data is not recorded…

Does anyone know how to access the logs from the watch so I can take a look? Suuntolink does not work with Race2 as far as I know.
Thanks iadvance
Gergo

Egika

@Gergo there will be another fix FW soon, to address more known crash issues.

Woodster

@Gergo Hi - I get the logs via the Suunto VSCode extension - see comment here:

https://forum.suunto.com/post/200233

Hope it helps

Gergo

@Woodster @egika thank you both of you, will check soon !! have a nice day. Gergo