Suunto Software Update Q2 Hotfix 2.56.28 Race 2 and Vertical 2

[Dušan Ković]

I got crash/restart today in the middle of activity. I was climbing and watch was in my pocket, so I didn’t see that it restarted. I noticed it when I took it out of the pocket to stop the exercise, I am missing about 1h of activity. It crashed after about 3h.

[HonzaS]

I got restart now during walking activity and again it was triggered by incoming call. So it’s not repaired.

[sky-runner]

@HonzaS The same here today - a crash during activity triggered by an incoming phone call.

[isazi]

@sky-runner logs?

[mich heller]

and same old story for me - crash during race after ~20km. simple trail run with route navigation. every single f**** time!

[Dušan Ković]

I got restarts last two times immediately after taking watch from charger.

[sky-runner]

@isazi I have uploaded logs last night using the Suunto app feedback feature.

[isazi]

@sky-runner if you send me a message with the email of you Suunto App account I can add them to a bug report, logs without a bug report are never looked at. There is already a report for this issue, apparently in some cases it is already fixed by the Q2 hotfix, and I see resolution of the original issue is assigned to next release.

[tomahawk5000]

@isazi hi may I count that this winter my vertical 2 will count properly all slopes for alpine skiing (same issue for snowboard and race 2). Last winter first one was empty see below

tested many times all the time same issue

[isazi]

@tomahawk5000 I do not remember this issue, and I am not sure if it has been fixed or not in the new firmware

[tomahawk5000]

@isazi happy to provide you all needed details just let me know.
I have reported this to Suunto directly in Feb but they haven’t fixed it

[isazi]

@tomahawk5000 yes send me all the information and I’ll fill in a bug report

[sky-runner]

@isazi said:

@sky-runner if you send me a message with the email of you Suunto App account I can add them to a bug report

Thank you for filing the report!

[tomahawk5000]

@isazi said:

@tomahawk5000 yes send me all the information and I’ll fill in a bug report

Done
Message sent

[isazi]

@sky-runner I reported and started a discussion in the field-testing chat

[sky-runner]

@isazi said:

@sky-runner I reported and started a discussion in the field-testing chat

By the way, the following steps almost 100% guarantee a crash:

1. Start an activity with navigation and S+ guide
2. Go to control panel and change S+ guide without stopping or pausing the activity
3. Exit control back back to the activity

I don’t know if this is specific issue or something that triggers a deeper issue, but I have just reproduced this crash for the 3rd time. I suspect this triggers a race condition deep in the software stack, it may be a symptom of a deeper issue. In fact this time the watch didn’t restart but remained completely black until I forced a restart with 12-sec push on the upper button. Previous times when I tried this it restarted.

[isazi]

@sky-runner is this a new kind of crash, or related to your last report?

[Dušan Ković]

I just got another restart when I got morning report. Any idea how to solve these restarts? They are getting more and more frequent

[runyx17]

@sky-runner I just tested this process, and there was no restart. I started an activity with navigation and one S+ app. Then, without pausing, I added two more S+ apps – still no restart. I used to have issues with restarts, but since I got a replacement Vertical 2, it hasn’t restarted once.

[Dusan Holub]

@Dušan Ković Usual approach is:

• Power off / on
• If it does not help, factory reset
• If it does not help, contact support, they will probably ask for logs from the watch
• Wait for firmware to hopefully fix that
• If not, try different manufacturer

Edit: Reply to wrong post, trying to fix it. Should have been to Dušan Ković.