Suunto Software Update Q2 Hotfix 2.56.28 Race 2 and Vertical 2

[isazi]

@tomahawk5000 I do not remember this issue, and I am not sure if it has been fixed or not in the new firmware

[tomahawk5000]

@isazi happy to provide you all needed details just let me know.
I have reported this to Suunto directly in Feb but they haven’t fixed it

[isazi]

@tomahawk5000 yes send me all the information and I’ll fill in a bug report

[sky-runner]

@isazi said:

@sky-runner if you send me a message with the email of you Suunto App account I can add them to a bug report

Thank you for filing the report!

[tomahawk5000]

@isazi said:

@tomahawk5000 yes send me all the information and I’ll fill in a bug report

Done
Message sent

[isazi]

@sky-runner I reported and started a discussion in the field-testing chat

[sky-runner]

@isazi said:

@sky-runner I reported and started a discussion in the field-testing chat

By the way, the following steps almost 100% guarantee a crash:

1. Start an activity with navigation and S+ guide
2. Go to control panel and change S+ guide without stopping or pausing the activity
3. Exit control back back to the activity

I don’t know if this is specific issue or something that triggers a deeper issue, but I have just reproduced this crash for the 3rd time. I suspect this triggers a race condition deep in the software stack, it may be a symptom of a deeper issue. In fact this time the watch didn’t restart but remained completely black until I forced a restart with 12-sec push on the upper button. Previous times when I tried this it restarted.

[isazi]

@sky-runner is this a new kind of crash, or related to your last report?

[Dušan Ković]

I just got another restart when I got morning report. Any idea how to solve these restarts? They are getting more and more frequent

[runyx17]

@sky-runner I just tested this process, and there was no restart. I started an activity with navigation and one S+ app. Then, without pausing, I added two more S+ apps – still no restart. I used to have issues with restarts, but since I got a replacement Vertical 2, it hasn’t restarted once.

[Dusan Holub]

@Dušan Ković Usual approach is:

• Power off / on
• If it does not help, factory reset
• If it does not help, contact support, they will probably ask for logs from the watch
• Wait for firmware to hopefully fix that
• If not, try different manufacturer

Edit: Reply to wrong post, trying to fix it. Should have been to Dušan Ković.

[Egika]

@runyx17 have you tried especially a Guide S+?