Spartan update complains

Bruno Tavares

Finally jumped ship, I’m now on Garmin ecossystem because unfortunately I can’t see a bright future for Suunto, plus I felt that we Spartan users were completely disrespected this last few months, and I shiver at the mere thought that we are going to stop to have access to a web view and be limited to a phone app.
My wifes Forerunner 235 with 4 years is still being updated, in fact it just was yesterday!! Nothing can beat their attention to customers and devices.
I hope Suunto can reverse this destructive course, both in updates, new devices and App/Web management, maybe even replace some dudes that apaprently have absolutely no clue on how to run a serious fitness devices oriented company, but I just can’t be here anymore.
Best of luck!

cosme.costa

I’m also jumping the ship but within Suunto. Thanks to a faulty button in my SSU, Amazon’s awesome customer service and a few €, today I’ve received my brand new Suunto S9 Baro.

Lets see how it works.

Anyway, I still hope that Spartans will receive updates, at least to solve bugs and minor improvements.

Bruno Tavares

@cosmecosta said in Spartan update complains:

I’m also jumping the ship but within Suunto. Thanks to a faulty button in my SSU, Amazon’s awesome customer service and a few €, today I’ve received my brand new Suunto S9 Baro.

Lets see how it works.

Anyway, I still hope that Spartans will receive updates, at least to solve bugs and minor improvements.

You will still be limited to the new Suunto App from mid 2020 forward, no more Web View…

cosme.costa

@Bruno-Tavares said in Spartan update complains:

@cosmecosta said in Spartan update complains:

I’m also jumping the ship but within Suunto. Thanks to a faulty button in my SSU, Amazon’s awesome customer service and a few €, today I’ve received my brand new Suunto S9 Baro.

Lets see how it works.

Anyway, I still hope that Spartans will receive updates, at least to solve bugs and minor improvements.

You will still be limited to the new Suunto App from mid 2020 forward, no more Web View…

Well, let’s see if eventually we have something.
Garmin, i do not like the design and the price, Polar was my other option but for the same price range Suunto, IMHO, is quite ahead in design and hardware. Coros looks quite good/promising, but I think they do not have web/desktop app and nobody is saying that is a bad thing. Lately I’m quite happy with SA but I still want a route creation tool in big screen, and supplied by Suunto not third party.

jsuarez

@cosmecosta said in Spartan update complains:

Coros looks quite good/promising, but I think they do not have web/desktop app and nobody is saying that is a bad thing. Lately I’m quite happy with SA but I still want a route creation tool in big screen, and supplied by Suunto not third party.

Well, we are not talking about creating a web frontend but keeping a great frontend that Suunto already has. These last few weeks I tried garmin connect and polar flow and IMO they can’t beat movescount web.

What we are talking about is removing features. It’s like you paid good money for a 6-cylinder engine car and then suddenly your brand removes 2 cylinders and tries to convince you that an inline 4 is enough and it is the way to go. Silly, right?

Bruno Tavares

Exactly, the removal of a web viewer will certainly be Suunto’s death as a serious sports oriented company…it’s sad

Michał Rudzki

@Bruno-Tavares hi I completely agree with you, even do I sent a support request to the suunto but they reply only with one quote “sorry to hear that… etc.” but they don’t know when or if some feature/updates will come to SSU. Probably will take the course on something similar to your choice… Suunto took Movescount, VO2, and last update brake my GPS, support told me to reset the watch to defaults etc… but still it won’t work, my GPS does not catch fix. Sometimes I need to wait around 30/50 minutes and that also does not help.

@Michał-Rudzki said in Spartan update complains:

@Bruno-Tavares hi I completely agree with you, even do I sent a support request to the suunto but they reply only with one quote “sorry to hear that… etc.” but they don’t know when or if some feature/updates will come to SSU. Probably will take the course on something similar to your choice… Suunto took Movescount, VO2, and last update brake my GPS, support told me to reset the watch to defaults etc… but still it won’t work, my GPS does not catch fix. Sometimes I need to wait around 30/50 minutes and that also does not help.

So guess you have a faulty watch.

cosme.costa

@Michał-Rudzki said in Spartan update complains:

@Bruno-Tavares hi I completely agree with you, even do I sent a support request to the suunto but they reply only with one quote “sorry to hear that… etc.” but they don’t know when or if some feature/updates will come to SSU. Probably will take the course on something similar to your choice… Suunto took Movescount, VO2, and last update brake my GPS, support told me to reset the watch to defaults etc… but still it won’t work, my GPS does not catch fix. Sometimes I need to wait around 30/50 minutes and that also does not help.

If you have a SSU, you are in the last firmware and you have problems fixing the GPS, the problem could come for a corrupted update or problems with the AGPS. The SSU, which I have until 4 days ago was getting signal within 10 seconds always or nearly always.

Check the AGPS, try a soft reset o reinstall the firmware.

Kramble

link text
Suunto really don’t care about spartan… I am not sure spartan owners will purchase easily suunto in the futur… Included me…

Mi_chael

@Kramble

I never haven’t got a garmin but I know they release a new model every years or two.
How long they support the old model. They add a new feature or just update a bug fix?

isazi

@Mi_chael I had plenty of Garmin devices in the past years (Fenix 2, 3, 3HR, 5, 5S, Instinct, Edge 520). They normally release plenty of updates in the first months because when people start buying devices lots of bugs get discovered. After that it slows down, but there are bugfixes and some new features for a 18 months more or less. When a device is surpassed by a newer model, updates decrease to a minimum, basically for serious bugs. This year, surprisingly, there were some top of the line functionalities that were backported to already released devices, e.g. from the Fenix 6 to the Forerunner 945.

ink357

I think this is the same for all brands. When you have bought an iphone 6, it is upgraded with the new features of the 7 and the 8, but when the X has come, your device can’t be upgraded… unfortunatly we’ve got the 6…
In my opinion, the biggest problem is the comunication of Suunto. When the iphone 6 was not able to be upgrade Apple clearly tell that to the users

Fenr1r

@ink357 I think it might be a bit sadder than that. The 6 had pretty solid software through its supported life which ceased just before the upgrade to pain … iOS 13 - not a tragic loss. The SSU lived most of its life far below its capabilities, on highly criticised FW. I’m not sure anyone really ended up frustrated with their 6 when the X came out.

ink357

For sure there is different degree of programmed obsolescence, suunto is at worst … without any communication.
They can’t say they made a mistake with the SSU but it is the thuth. This is a realy good watch with a shitty battery!
What is realy new on S9 ? A realy battery to ultra exercise and what else ? Wrist cardio ? Accuracy ? I don’t think, just read the users advice…

Neil Sinar

Honestly, wish I’d stayed with Garmin!! Suunto have shocking software and it is so glitchy!! The watch simply isn’t recognised by SuuntoLink and I’ve done everything I can to update The firmware but my laptop won’t recognise the watch.
Customer support were less than useless and have said I’ll have to wait 48hours for a response. Sadly experience has taught me it’ll be a week at least.

Everyone should spread the word that Suunto is crap for software!! I have watches and dive computers from Suunto but the support software is shocking. I’ll never buy this rubbish again if it can’t be correctly supported!!

Shrek3k

@Neil-Sinar sorry to hear about your unacceptable experiences with support, which I have experienced in a somehow similar way. As long as there were questions about software or features the (german speaking) support has been useless, too - this forum has been much better, but it is not a substitute. On the other hand Suunto support about any hardware issues has been the best by far that I have ever experienced!
About the Garmin experiences: not that I am content with the current overall development status of SA, as there is room to improve feature-wise, I have never experienced long term issues with the Suunto software. All activities have been transferred perfectly and completely. And that is not what I experienced with Garmin at all: crappy, buggy watch-software and on the smartphone, too, losing quite some data, so I am rather happy, that I changed back to Suunto again after a 1,5 year stint with Garmin.
This is just my 2 cents and add another perspective. And I am no ‘Suunto fanboy’ as you might recognize in my other posts, and I am very interested in other alternatives and developments, but these simply are my experiences.

isazi

@Neil-Sinar I respect your opinion, although my experience is different, but I ask you to be polite on this forum, and in general in any public space.

auxina

A doubt.
Is the FW update necessary to have a training planner?
In SSU.
Thanks!

Dimitrios Kanellopoulos

@auxina no