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Spartan update complains

Scheduled Pinned Locked Moved Spartan
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  • A Offline
    auxina
    last edited by 6 Dec 2019, 12:43

    There are people who do not understand our disappointment, especially people related to Suunto and fanboys. But I’m sure whoever bought an Ambit1,2 or 3, knew they had a premium watch. People who have bought a Spartan, we don’t have that feeling.
    S9 came out as a Spartan (but with vitamins) and was criticized for its lack of innovation.
    The S9 is improving little by little, and the Spartan has been abandoned before being a high-end watch.
    I think the people who had an Ambit have a very different experience than the people who bought Spartan. Spartan does not have the expected quality for a Suunto. S9 may become what Suunto should be.

    S9B Titanium Iron Man
    2.26.8

    D 1 Reply Last reply 6 Dec 2019, 12:46 Reply Quote 5
    • D Offline
      Dimitrios Kanellopoulos Community Manager @auxina
      last edited by 6 Dec 2019, 12:46

      @auxina hi everyone understands the disappointment even Suunto personel , including me and others.

      Its all over all media channels and everyone now-a-days looks at his company social posts or this forum for example…

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      F A 2 Replies Last reply 6 Dec 2019, 12:56 Reply Quote 1
      • F Offline
        Fenr1r @Dimitrios Kanellopoulos
        last edited by 6 Dec 2019, 12:56

        @Dimitrios-Kanellopoulos Not linked to anything in particular - just to take advantage of nearby greco-(helleno-[?])phone: is there an adjective (possessive or ordinary) from “Thermopylae”?

        1 Reply Last reply Reply Quote 0
        • A Offline
          auxina @Dimitrios Kanellopoulos
          last edited by 6 Dec 2019, 12:58

          @Dimitrios-Kanellopoulos

          I participate in other forums and see that there are people who justify all Suunto decisions, so I think there is no understanding.

          I know that Suunto looks at the forums, and makes their assessments. I hope you are aware that Spartan has never been a watch that has had a great reputation (that’s why he added 1 year warranty) and that now is not the time to leave it without further improvements.

          I think it’s time to add some vitamins that improve the feelings of these users.

          S9B Titanium Iron Man
          2.26.8

          B 1 Reply Last reply 6 Dec 2019, 13:10 Reply Quote 4
          • B Offline
            bbx100 Bronze Member @auxina
            last edited by 6 Dec 2019, 13:10

            @auxina I bought spartan baro on sale few months ago, I don’t know the past of spartan line, but seems as it is stopped improving that spartan means spartan in features 🙂

            A 1 Reply Last reply 6 Dec 2019, 13:29 Reply Quote 0
            • A Offline
              auxina @bbx100
              last edited by 6 Dec 2019, 13:29

              @bbx100 🔺😌

              S9B Titanium Iron Man
              2.26.8

              1 Reply Last reply Reply Quote 0
              • J Offline
                jsuarez Bronze Member
                last edited by 6 Dec 2019, 16:25

                Well, to me, as a Spartan user who paid my good EUR 500 price, Suunto’s disdain has already been enough.

                Suunto is a company that manufactures great hardware (my SSWHRB is no doubt great hardwarewise) but heavily neglects the software side of its products. It has rushed the SuuntoApp platform, thrown an alpha state piece of software to its customers (no wonder why MC was enabled for S9 users…), and while the App is now release quality (thank goodness, after 2 years!) its ecosystem is in shambles. I feel it is a company that does not value its good assets and selling points (MCWeb is a great product). And finally it does not show respect to its customers, as shown by the lack of proper communication that cause confusion and grievance to its customers. Customers are more than plain numbers. So, no, Suunto, running polls every couple of months is not listening to your users nor giving them love and care.

                To me the events of the last few weeks/months (no FW updates for Spartans without expressly indicating so, no proper acceptance of the wide request for a web frontend, clear rejection of structured training as reflected by the closure of the corresponding thread in the forum and the statement in the SuuntoPlus poll, completely flawed communications such as the November update, and a myriad of other sins) have been enough to make up my mind and change brand.

                Yesterday I received my new Polar Vantage V Titan. While the hardware looks inferior (except that it is sleeker and hence better for professional everyday use) and designwise its screens are not as cute as that of Suunto, so far I am impressed by Polar flow and the possibilities it has for training and activity tracking. This is how an ecosystem should look like: Proper web frontend and powerful app, where in both of them most of the features of the watch can be taken advantage of. I have come to understand one remark posted in a review site in relation to Suunto’s watches: Suunto watches watch you train, they do not train you.

                Suunto, please, listen: You would have sold me a S9 baro titanium if things had been done right and you had paid attention to those things your users want.

                I hope the outlook for Suunto users improves, specially for my fellow Spartan ‘comrades’. It’s tough paying a good chunk of money and feel left out in the cold with no explanation whatsoever. I will keep the watch around in case an unexpected update comes around (ha ha ha) and plan to keep visiting the forum from time to time to see what’s cooking here.

                I would like to give special thanks to @Dimitrios-Kanellopoulos for his patience and care for Suunto’s users.

                F 1 Reply Last reply 8 Dec 2019, 10:15 Reply Quote 27
                • F Offline
                  fejker Gold Members @jsuarez
                  last edited by 8 Dec 2019, 10:15

                  @jsuarez enjoy your Polar, my cousin loves it and I will probably be following suit very soon since I’ve had enough of this Suunto soup. Used to be a fanboy and still love the hardware, but as you said, all the other shortcomings outweigh the hardware.

                  SHUT UP LEGS!
                  -Jens Voigt

                  R 1 Reply Last reply 8 Dec 2019, 17:11 Reply Quote 4
                  • M Offline
                    Mi_chael Bronze Member
                    last edited by 8 Dec 2019, 17:06

                    Polar eco systems is great but Suunto hardware is by far better.

                    J 1 Reply Last reply 8 Dec 2019, 19:51 Reply Quote 1
                    • R Offline
                      roma12_7 Bronze Member @fejker
                      last edited by 8 Dec 2019, 17:11

                      I think that all spartan owners who are not agree with the fact that suunto stop update on spartan must write there displeasure on suunto Instagram Facebook… I think it’s the best way to explain that suunto mustn’t forget spartan users.

                      D 1 Reply Last reply 8 Dec 2019, 17:22 Reply Quote 1
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager @roma12_7
                        last edited by 8 Dec 2019, 17:22

                        @roma12_7 you can do that but the only thing you will do is to damage the company (if that is what you want). Damaging the company wont resolve your issue nor will do good to any resrouces and $$ they can spend to give us SW updates.

                        Its the most easy thing todo that cannot be the correct one 😉

                        You can however contact support, write DM and keep asking for it , even here.

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        R 1 Reply Last reply 8 Dec 2019, 20:08 Reply Quote 1
                        • M Offline
                          Mi_chael Bronze Member
                          last edited by 8 Dec 2019, 17:32

                          I think the greatest thing that Suunto will be add on Spartan line is the SuuntoPlus (if is hw compatibly) and POI/Waipoints.
                          Christmas is around the corner. Perhaps Santa will comes from Finland…
                          😀

                          1 Reply Last reply Reply Quote 3
                          • J Offline
                            jthomi
                            last edited by 8 Dec 2019, 18:52

                            Well, I personally think if there would be anything in the pipeline for Spartan, @Dimitrios-Kanellopoulos would possible know and gave a more or less obvious hint here and there… Or there is nothing to come… Or he knows but has the strict order to keep us in the unknown, before …BOOM…there is the update! 🙂

                            1 Reply Last reply Reply Quote 0
                            • J Offline
                              jsuarez Bronze Member @Mi_chael
                              last edited by 8 Dec 2019, 19:51

                              @Mi_chael said in Spartan update complains:

                              Polar eco systems is great but Suunto hardware is by far better.

                              I agree. But your statement reminded me of this…
                              power control.jpg

                              M 1 Reply Last reply 8 Dec 2019, 19:57 Reply Quote 3
                              • M Offline
                                Mi_chael Bronze Member @jsuarez
                                last edited by 8 Dec 2019, 19:57

                                @jsuarez

                                You’re right. Better hardware is not the key of success…

                                Sadly

                                Come on Suunto!!!

                                1 Reply Last reply Reply Quote 2
                                • R Offline
                                  roma12_7 Bronze Member @Dimitrios Kanellopoulos
                                  last edited by 8 Dec 2019, 20:08

                                  @Dimitrios-Kanellopoulos I’m not agree with your point of view. If I write alone a letter, an email to suunto they directly put it in trash cane. While thousand owners of spartans said on instagram or facebook that Suunto abandoned them. I think this is the best way to change suunto’s mind about dropping off its spartan update program.

                                  D 1 Reply Last reply 9 Dec 2019, 09:45 Reply Quote 8
                                  • B Offline
                                    BobMiles Bronze Member
                                    last edited by 9 Dec 2019, 09:15

                                    I think people should complain about this wherever they can, because it’s simply a joke.

                                    1 Reply Last reply Reply Quote 1
                                    • D Offline
                                      Dimitrios Kanellopoulos Community Manager @roma12_7
                                      last edited by 9 Dec 2019, 09:45

                                      @roma12_7 @BobMiles That is not the way to request an update.

                                      To me that is just a silly way of spamming nothing more. And that is the only thing you will achieve. Honesty…

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      1 Reply Last reply Reply Quote 0
                                      • Z Offline
                                        zhang965
                                        last edited by 9 Dec 2019, 10:15

                                        you guy should make a strike, just like in France !

                                        Winners Wear Winners

                                        1 Reply Last reply Reply Quote 0
                                        • A Offline
                                          auxina
                                          last edited by 9 Dec 2019, 10:35

                                          I think Suunto knows we are pissed off.
                                          But this is no surprise to Suunto. Suunto knew what was going to happen.
                                          Suunto also knows that this hurts his image.
                                          The question is
                                          What is more expensive? Update Spartan or piss off a few customers?
                                          Are you adequately valuing the advantages and disadvantages of this decision?

                                          I don’t feel like making noise on Facebook, but I’ve said it before, I’m not satisfied enough to recommend Suunto.

                                          S9B Titanium Iron Man
                                          2.26.8

                                          1 Reply Last reply Reply Quote 6
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