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    Spartan update complains

    Scheduled Pinned Locked Moved Spartan
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    • B Offline
      bbx100 Bronze Member @sartoric
      last edited by

      @sartoric But the software for that part is probably the same in S9 and Spartan. I think that would not be the problem for testing, rather would make us SSWHR Baro owners happy

      sartoricS BinoWorld UKB 2 Replies Last reply Reply Quote 2
      • sartoricS Offline
        sartoric Moderator @bbx100
        last edited by sartoric

        @bbx100
        I’m not saying it can’t be done. I’m just saying it probably won’t

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 14 - One UI 6.1
        Suunto App Android 5.2.5 beta
        Suunto App IOs 2.45.0 (19123) beta on MBP M1

        1 Reply Last reply Reply Quote 2
        • BinoWorld UKB Offline
          BinoWorld UK Bronze Member @bbx100
          last edited by

          @bbx100 thanks for the positivity, Suunto go to really treat older watches with more TLC if not customers are going to switch to another brand if updates aren’t pushed to improve and enhance the UI and features!

          1 Reply Last reply Reply Quote 2
          • J Offline
            JonasJkp @Prenj
            last edited by

            @Prenj I agree to 100% unbelievably sad…

            1 Reply Last reply Reply Quote 3
            • ink357I Offline
              ink357
              last edited by

              Unfortunatly all the brands do the same thing 😕

              1 Reply Last reply Reply Quote 0
              • zhang965Z Offline
                zhang965
                last edited by

                it’s so peaceful today…

                hello guys, are you still there?

                Winners Wear Winners

                Mff73M 1 Reply Last reply Reply Quote 3
                • Mff73M Offline
                  Mff73 @zhang965
                  last edited by

                  @zhang965
                  yep, we are complaining elsewhere 🙂 We are populating happy users posts 😧

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  J 1 Reply Last reply Reply Quote 4
                  • J Offline
                    JonasJkp @Mff73
                    last edited by

                    @Mff73

                    My Spartan hangs and freezes after the last update and Suunto don’t care!!! My workouts are being lost as I need to reset the watch, Suunto don’t care. The support takes approximately one week between every answer in a ticket, they don’t care. Been a customer for many years but they don’t care. I wonder how a perfect Suunto customer looks like? It can hardly be someone participating in virtual races or endurance sports such as triathlon, Swimrun, marathon etc.

                    //Sad long time customer who just want my hardware working…

                    Brad_OlwinB 1 Reply Last reply Reply Quote 3
                    • Michał RudzkiM Offline
                      Michał Rudzki
                      last edited by

                      I completely understood your situation, I have also a problem with my spartan, the GPS fix takes minutes, sometimes even an hour. I wrote to the support they told me I need reflash firmware and it helps but after some weeks problem back. Even if I make GPS location and save as a cache. Also after the last update, they broke something in the swimming watch face (I am using the default one) hart rate it’s not showing on the ring in the main screen of the swimming face it’s gray and it’s stayed gray until I finished my activity, I tried to configure some manually but that also won’t work and at the end, there is no heart rate zone available in the saved activities. (I am using Suunto belt)

                      Support has really great job, their process looks like that:

                      Customer request/Complaining -> Reset watch -> otherwise Reflash firmware <lol> International Professional Company, <lol2>, even they can deliver any feature from the beginning to the end, almost all it’s has been delivered in partially…and yap, it’s my frustration even after those all yers they offer me 10% of discount for new product <lol>

                      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager @Michał Rudzki
                        last edited by

                        @Michał-Rudzki said in Spartan update complains:

                        GPS fix takes minutes, sometimes even an hour.

                        really ?

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        Michał RudzkiM 1 Reply Last reply Reply Quote 0
                        • Brad_OlwinB Offline
                          Brad_Olwin Moderator @JonasJkp
                          last edited by

                          @JonasJkp I had a Spartan for a long time but no longer. I did not have this issue. Have you attempted a hard reset? You should be able to sync your workouts to SA. Once they are synced a hard reset will require you to redo your zones etc. But you should not lose any workouts as long as they transferred.

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                          J 1 Reply Last reply Reply Quote 0
                          • Michał RudzkiM Offline
                            Michał Rudzki @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos yes, really. I’ve already requested a ticket to support, what I got was reset the watch to the default. No one asks me about logs etc… you don’t need to comment on things that are obvious.

                            Dimitrios KanellopoulosD sartoricS Mff73M 3 Replies Last reply Reply Quote 1
                            • Dimitrios KanellopoulosD Offline
                              Dimitrios Kanellopoulos Community Manager @Michał Rudzki
                              last edited by

                              @Michał-Rudzki I have many friends that dont have such an issue. Are your AGPS up to date?

                              There are plenty of people I know personally and we run each Sunday that dont have such an issue.

                              There is nothing wrong there, and I am expecting that your watch:

                              • Either reboots and you dont sync with the app
                              • Either you forget to sync AGPS

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              1 Reply Last reply Reply Quote 0
                              • sartoricS Offline
                                sartoric Moderator @Michał Rudzki
                                last edited by sartoric

                                I record at least 3 activities a week with gps and I never had such an issue.
                                Well, in fact I had it once, because of a soft reset and the watch had no data connection, so no AGPS. It tooks 5/10 minutes to do the fix and get satellites.

                                … you don’t need to comment on things that are obvious.

                                Oh, maybe I shouldn’t have replied

                                SVTS - 2.40.38
                                SSSWHR BARO Amber - 2.8.32
                                Samsung A5 2016 - Android 7.0
                                Samsung A33 2022 - Android 14 - One UI 6.1
                                Suunto App Android 5.2.5 beta
                                Suunto App IOs 2.45.0 (19123) beta on MBP M1

                                1 Reply Last reply Reply Quote 0
                                • Mff73M Offline
                                  Mff73 @Michał Rudzki
                                  last edited by Mff73

                                  @Michał-Rudzki
                                  Just to try to help also 😉
                                  I also have a Spartan, and GPS is found very quickly, except if :
                                  1- AGPS data are not there (after a reboot they disapear and sync with SA is mandatory (and check again data are there with proper date))
                                  2- AGPS data are old enough to delay the fix (regular sync with SA is needed)
                                  3- trying to fix far away from previous GPS fix and watch need more time to fix
                                  4- trying also to get a fix while moving (driving a car, etc…)

                                  If you are not in these case (my cases 🙂 ) then either your unit is faulty or something we have not think about (like some magnet gloves 😊 = just a joke)

                                  [edit] : but fixing during one hour 😞

                                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                  Suunto Vertical all black
                                  Wife : S9PP
                                  SA: Always the latest beta :)
                                  Android 13, Galaxy S205G

                                  EgikaE 1 Reply Last reply Reply Quote 2
                                  • D Offline
                                    DavorP
                                    last edited by

                                    I have Spartan Ultra and no problem with GPS fix. It is matter of second(s).

                                    1 Reply Last reply Reply Quote 0
                                    • EgikaE Offline
                                      Egika Platinum Member @Mff73
                                      last edited by

                                      @Mff73 one more: after updating AGPS from the app, the watch needs some time to unpack the data until they become effective.
                                      I remeber this time is within a few minutes

                                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                      Race S All Black - TI Canary - Titanium Courtney

                                      Mff73M 1 Reply Last reply Reply Quote 5
                                      • Mff73M Offline
                                        Mff73 @Egika
                                        last edited by

                                        @Egika said in Spartan update complains:

                                        @Mff73 one more: after updating AGPS from the app, the watch needs some time to unpack the data until they become effective.
                                        I remeber this time is within a few minutes

                                        Yep, i never experienced this waiting, but @Dimitrios-Kanellopoulos explained that. So it is 🙂

                                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                        Suunto Vertical all black
                                        Wife : S9PP
                                        SA: Always the latest beta :)
                                        Android 13, Galaxy S205G

                                        1 Reply Last reply Reply Quote 0
                                        • Saketo NemoS Offline
                                          Saketo Nemo Moderator
                                          last edited by

                                          Mine SSU too. Tried saturday, GPS fixed after a few seconds

                                          1 Reply Last reply Reply Quote 0
                                          • J Offline
                                            JonasJkp @Brad_Olwin
                                            last edited by

                                            @Brad_Olwin hi Brad. Great to get an answer. I’ve used the watch for 2years without this issue, it appeared after a software update q1 this year.

                                            Yes I have hard reset the watch. If feelings are turned on it often works, with feelings of it freezes and I loose my workout. I have two big virtual competitions Coming up (Lidingöloppet and a marathon) and as of now it seemed that Im being forced to by a Garmin o Polar watch.

                                            1 Reply Last reply Reply Quote 0
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