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    Suunto 7 update 30-06-2020

    Scheduled Pinned Locked Moved Suunto 7
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    • BulkanB Offline
      Bulkan Moderator
      last edited by

      I have a friend with the same problem. He is using a Xiaomi linked and exactly the same, the suunto wearOS crashes, he tried sportygo and worked fine.

      I mention the phone to narrow points in common.

      I don´t have the same issue, but I don’t use the S7 as often the s9 for running but in my tests it doesn’t crash.

      Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

      pilleusP 1 Reply Last reply Reply Quote 1
      • pilleusP Offline
        pilleus @Bulkan
        last edited by

        @Bulkan my phone is a Xiaomi too. But after the third factory reset it is okay now. The last 6 activities were okay. 🤔

        https://www.instagram.com/moves.are.life/
        Suunto Vertical Black Lime
        Suunto 9 Peak Pro Black
        Suunto Spartan Ultra Stealth Titanium

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        • olymayO Offline
          olymay Gold Members @isazi
          last edited by

          @isazi On the Suunto 7? No, I have installed Google Maps, Google Messages, and Google Play Music on top of the default, that is all.

          Suunto 7 Graphite Copper
          Suunto App Beta (Android - Pixel 6 Pro)

          pavel.samokhaP 1 Reply Last reply Reply Quote 0
          • pavel.samokhaP Offline
            pavel.samokha @olymay
            last edited by

            @olymay Try to make hard reset “Settings -> System -> Disconnect and reset”, setup all updates then and record a workout

            Opinions expressed are solely my own and do not express the views or opinions of my employer

            olymayO 1 Reply Last reply Reply Quote 0
            • olymayO Offline
              olymay Gold Members @pavel.samokha
              last edited by

              @pavel-samokha I did this at the weekend and it made no difference whatsoever.

              Suunto 7 Graphite Copper
              Suunto App Beta (Android - Pixel 6 Pro)

              pavel.samokhaP 1 Reply Last reply Reply Quote 0
              • pavel.samokhaP Offline
                pavel.samokha @olymay
                last edited by

                @olymay that’s sad cause it fixed the similar issue for me, and seems the same to @pilleus. So it seems contact support and make it fixed by them your only way.

                Opinions expressed are solely my own and do not express the views or opinions of my employer

                olymayO 1 Reply Last reply Reply Quote 0
                • olymayO Offline
                  olymay Gold Members @pavel.samokha
                  last edited by

                  @pavel-samokha it looks like @pilleus had to do three factory resets for it to work. I will try one more later today, and I have new phone arriving tomorrow which will force me to do another reset, Maybe it will work, maybe it won’t.

                  Suunto 7 Graphite Copper
                  Suunto App Beta (Android - Pixel 6 Pro)

                  1 Reply Last reply Reply Quote 0
                  • olymayO Offline
                    olymay Gold Members
                    last edited by

                    I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.

                    Suunto 7 Video

                    Suunto 7 Graphite Copper
                    Suunto App Beta (Android - Pixel 6 Pro)

                    isaziI 1 Reply Last reply Reply Quote 1
                    • isaziI Offline
                      isazi Moderator @olymay
                      last edited by

                      @olymay I tried on my watch but I don’t have the crash. Interestingly, your watch does not seem to get into the low power mode in the video, while mine does after 10 seconds more or less.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      olymayO 1 Reply Last reply Reply Quote 0
                      • olymayO Offline
                        olymay Gold Members @isazi
                        last edited by

                        @isazi It used to go into the low power mode, until yesterday. Before yesterday and after the update) when following a route it would be after just over 1K when it would throw it’s wobble. But it does it almost straight away as you can see.

                        Suunto 7 Graphite Copper
                        Suunto App Beta (Android - Pixel 6 Pro)

                        isaziI 1 Reply Last reply Reply Quote 0
                        • isaziI Offline
                          isazi Moderator @olymay
                          last edited by

                          @olymay to be honest, I would ask support to take your watch and try to fix it, or send you a replacement unit.

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          olymayO 1 Reply Last reply Reply Quote 0
                          • olymayO Offline
                            olymay Gold Members @isazi
                            last edited by

                            @isazi I’m going to persevere with some more factory resets, as I really don’t want to be without my watch for up to a month. Especially as right now I am in the middle of a charity run during October.

                            Suunto 7 Graphite Copper
                            Suunto App Beta (Android - Pixel 6 Pro)

                            1 Reply Last reply Reply Quote 0
                            • olymayO Offline
                              olymay Gold Members
                              last edited by

                              GOOD NEWS EVERYONE!!

                              After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.

                              I have just been for a 7K run following a route and it worked PERFECTLY!!

                              It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.

                              Suunto 7 Graphite Copper
                              Suunto App Beta (Android - Pixel 6 Pro)

                              pilleusP 1 Reply Last reply Reply Quote 1
                              • pilleusP Offline
                                pilleus @olymay
                                last edited by

                                @olymay said in Suunto 7 update 30-06-2020:

                                GOOD NEWS EVERYONE!!

                                After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.

                                I have just been for a 7K run following a route and it worked PERFECTLY!!

                                It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.

                                For me the 3 factory resets solved the problem too. 😜🤣

                                https://www.instagram.com/moves.are.life/
                                Suunto Vertical Black Lime
                                Suunto 9 Peak Pro Black
                                Suunto Spartan Ultra Stealth Titanium

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                                • pavel.samokhaP Offline
                                  pavel.samokha
                                  last edited by

                                  I guess I’m lucky - I had to reset only once 🙂

                                  Opinions expressed are solely my own and do not express the views or opinions of my employer

                                  olymayO 1 Reply Last reply Reply Quote 1
                                  • olymayO Offline
                                    olymay Gold Members @pavel.samokha
                                    last edited by

                                    @pavel-samokha Very lucky, but at least it worked 🙂

                                    Suunto 7 Graphite Copper
                                    Suunto App Beta (Android - Pixel 6 Pro)

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                                    • pavel.samokhaP Offline
                                      pavel.samokha
                                      last edited by

                                      Got a response regarding reboots, let’s have discussion in one topic https://forum.suunto.com/post/66719

                                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                                      1 Reply Last reply Reply Quote 1
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