Suunto 7 update 30-06-2020

olymay

@isazi Sorry for posting multiple times. I made this original post and then saw other posts by people with similar issues.

I have also been dealing with Suunto Customer Services for over two weeks and am starting to get quite frustrated, so the more posts I make the more chance I have of someone seeing it and helping me.

olymay

@Brad_Olwin It has now been with three different routes. The routes were created with the Suunto App on my phone. Yes, I checked to ensure the routes were downloaded.

Yesterday, I was getting the exact same issues but this time I was NOT tracking a route. This means that I am not able to track any activity at all. I am almost at my wits end and considering returning the watch

isazi

@olymay do you have many apps installed?

Bulkan

I have a friend with the same problem. He is using a Xiaomi linked and exactly the same, the suunto wearOS crashes, he tried sportygo and worked fine.

I mention the phone to narrow points in common.

I don´t have the same issue, but I don’t use the S7 as often the s9 for running but in my tests it doesn’t crash.

pilleus

@Bulkan my phone is a Xiaomi too. But after the third factory reset it is okay now. The last 6 activities were okay.

olymay

@isazi On the Suunto 7? No, I have installed Google Maps, Google Messages, and Google Play Music on top of the default, that is all.

pavel.samokha

@olymay Try to make hard reset “Settings -> System -> Disconnect and reset”, setup all updates then and record a workout

olymay

@pavel-samokha I did this at the weekend and it made no difference whatsoever.

pavel.samokha

@olymay that’s sad cause it fixed the similar issue for me, and seems the same to @pilleus. So it seems contact support and make it fixed by them your only way.

olymay

@pavel-samokha it looks like @pilleus had to do three factory resets for it to work. I will try one more later today, and I have new phone arriving tomorrow which will force me to do another reset, Maybe it will work, maybe it won’t.

olymay

I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.

Suunto 7 Video

isazi

@olymay I tried on my watch but I don’t have the crash. Interestingly, your watch does not seem to get into the low power mode in the video, while mine does after 10 seconds more or less.

olymay

@isazi It used to go into the low power mode, until yesterday. Before yesterday and after the update) when following a route it would be after just over 1K when it would throw it’s wobble. But it does it almost straight away as you can see.

isazi

@olymay to be honest, I would ask support to take your watch and try to fix it, or send you a replacement unit.

olymay

@isazi I’m going to persevere with some more factory resets, as I really don’t want to be without my watch for up to a month. Especially as right now I am in the middle of a charity run during October.

olymay

GOOD NEWS EVERYONE!!

After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.

I have just been for a 7K run following a route and it worked PERFECTLY!!

It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.

pilleus

@olymay said in Suunto 7 update 30-06-2020:

GOOD NEWS EVERYONE!!

After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.

I have just been for a 7K run following a route and it worked PERFECTLY!!

It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.

For me the 3 factory resets solved the problem too.

pavel.samokha

I guess I’m lucky - I had to reset only once

olymay

@pavel-samokha Very lucky, but at least it worked

pavel.samokha

Got a response regarding reboots, let’s have discussion in one topic https://forum.suunto.com/post/66719