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    Suunto 7 update 30-06-2020

    Scheduled Pinned Locked Moved Suunto 7
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    • isaziI Offline
      isazi Moderator @who93
      last edited by

      @who93 this thread is not about the latest update, please post where appropriate.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

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      • olymayO Offline
        olymay Gold Members
        last edited by

        Hi all, I am having a serious problem with my Suunto 7.

        I have had it since May with no issues at all. The recent update came down which allows me to send routes to my watch and follow then when I run, GREAT I thought!
        I have have since tried to follow a route three times and each time it causes the Suunto Wear App on the watch to crash. It starts out fine, but after about 1K-1.5K the watch vibrates (not the 1K marker, it is after this one) and the screen returns to the standard watch face. I can reopen the Suunto Wear app and it will stay open for a little while, before closing back to the watch face again. About here it will cause my music (streamed from the watch to BT headphones) to stutter a few times before continuing to play normally. If I again relaunch the Suunto Wear App, the info screen will usually be blank, the map will be frozen, and the app will eventually shut down again. Sometimes I cannot relaunch it at all (it will sit with the red triangle on screen).
        All other apps on the watch seem to work as normal and my music still streams. It seems to be only the Suunto Wear App that crashes.

        When I get home, I have to restart the watch and it will eventually sync with my phone. It will upload the activity, but only have tracked the first 1K-1.5K, when it did it’s first random vibrate.

        It seems to track perfectly fine when using it without the routing function, but I am in the process of increasing my distance and looking to run new routes, so having the routing function would be extremely useful.

        I have done multiple soft resets, and one full disconnect and reset to wipe the phone back to default.

        Has anyone else experienced this , or heard of it please? Any advice/tips? I have contacted Suunto who want me to send it for inspection, but I could be without my watch for up to a month if I do that.

        Many thanks in advance,

        Oliver

        Suunto 7 Graphite Copper
        Suunto App Beta (Android - Pixel 6 Pro)

        isaziI Brad_OlwinB 2 Replies Last reply Reply Quote 0
        • isaziI Offline
          isazi Moderator @olymay
          last edited by

          @olymay hi Oliver, very sorry to hear about your issue. I know you are trying to find a solution, and I hope you will find someone that can help you, but bext time please refrain from posting the same message in multiple threads.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          olymayO 1 Reply Last reply Reply Quote 0
          • Brad_OlwinB Offline
            Brad_Olwin Moderator @olymay
            last edited by

            @olymay A couple of questions. First, is this the same route or different routes? Second, did you create the routes on SA or were they imported from another app. Third, do you check to see that the route maps are downloaded after adding the route?

            I can try to help once I have these answers.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            olymayO 1 Reply Last reply Reply Quote 0
            • olymayO Offline
              olymay Gold Members @isazi
              last edited by

              @isazi Sorry for posting multiple times. I made this original post and then saw other posts by people with similar issues.

              I have also been dealing with Suunto Customer Services for over two weeks and am starting to get quite frustrated, so the more posts I make the more chance I have of someone seeing it and helping me.

              Suunto 7 Graphite Copper
              Suunto App Beta (Android - Pixel 6 Pro)

              1 Reply Last reply Reply Quote 1
              • olymayO Offline
                olymay Gold Members @Brad_Olwin
                last edited by

                @Brad_Olwin It has now been with three different routes. The routes were created with the Suunto App on my phone. Yes, I checked to ensure the routes were downloaded.

                Yesterday, I was getting the exact same issues but this time I was NOT tracking a route. This means that I am not able to track any activity at all. I am almost at my wits end and considering returning the watch 😞

                Suunto 7 Graphite Copper
                Suunto App Beta (Android - Pixel 6 Pro)

                isaziI 1 Reply Last reply Reply Quote 0
                • isaziI Offline
                  isazi Moderator @olymay
                  last edited by

                  @olymay do you have many apps installed?

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  olymayO 1 Reply Last reply Reply Quote 0
                  • BulkanB Offline
                    Bulkan Moderator
                    last edited by

                    I have a friend with the same problem. He is using a Xiaomi linked and exactly the same, the suunto wearOS crashes, he tried sportygo and worked fine.

                    I mention the phone to narrow points in common.

                    I don´t have the same issue, but I don’t use the S7 as often the s9 for running but in my tests it doesn’t crash.

                    Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                    pilleusP 1 Reply Last reply Reply Quote 1
                    • pilleusP Offline
                      pilleus @Bulkan
                      last edited by

                      @Bulkan my phone is a Xiaomi too. But after the third factory reset it is okay now. The last 6 activities were okay. 🤔

                      https://www.instagram.com/moves.are.life/
                      Suunto Vertical Black Lime
                      Suunto 9 Peak Pro Black
                      Suunto Spartan Ultra Stealth Titanium

                      1 Reply Last reply Reply Quote 1
                      • olymayO Offline
                        olymay Gold Members @isazi
                        last edited by

                        @isazi On the Suunto 7? No, I have installed Google Maps, Google Messages, and Google Play Music on top of the default, that is all.

                        Suunto 7 Graphite Copper
                        Suunto App Beta (Android - Pixel 6 Pro)

                        pavel.samokhaP 1 Reply Last reply Reply Quote 0
                        • pavel.samokhaP Offline
                          pavel.samokha @olymay
                          last edited by

                          @olymay Try to make hard reset “Settings -> System -> Disconnect and reset”, setup all updates then and record a workout

                          Opinions expressed are solely my own and do not express the views or opinions of my employer

                          olymayO 1 Reply Last reply Reply Quote 0
                          • olymayO Offline
                            olymay Gold Members @pavel.samokha
                            last edited by

                            @pavel-samokha I did this at the weekend and it made no difference whatsoever.

                            Suunto 7 Graphite Copper
                            Suunto App Beta (Android - Pixel 6 Pro)

                            pavel.samokhaP 1 Reply Last reply Reply Quote 0
                            • pavel.samokhaP Offline
                              pavel.samokha @olymay
                              last edited by

                              @olymay that’s sad cause it fixed the similar issue for me, and seems the same to @pilleus. So it seems contact support and make it fixed by them your only way.

                              Opinions expressed are solely my own and do not express the views or opinions of my employer

                              olymayO 1 Reply Last reply Reply Quote 0
                              • olymayO Offline
                                olymay Gold Members @pavel.samokha
                                last edited by

                                @pavel-samokha it looks like @pilleus had to do three factory resets for it to work. I will try one more later today, and I have new phone arriving tomorrow which will force me to do another reset, Maybe it will work, maybe it won’t.

                                Suunto 7 Graphite Copper
                                Suunto App Beta (Android - Pixel 6 Pro)

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                                • olymayO Offline
                                  olymay Gold Members
                                  last edited by

                                  I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.

                                  Suunto 7 Video

                                  Suunto 7 Graphite Copper
                                  Suunto App Beta (Android - Pixel 6 Pro)

                                  isaziI 1 Reply Last reply Reply Quote 1
                                  • isaziI Offline
                                    isazi Moderator @olymay
                                    last edited by

                                    @olymay I tried on my watch but I don’t have the crash. Interestingly, your watch does not seem to get into the low power mode in the video, while mine does after 10 seconds more or less.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    olymayO 1 Reply Last reply Reply Quote 0
                                    • olymayO Offline
                                      olymay Gold Members @isazi
                                      last edited by

                                      @isazi It used to go into the low power mode, until yesterday. Before yesterday and after the update) when following a route it would be after just over 1K when it would throw it’s wobble. But it does it almost straight away as you can see.

                                      Suunto 7 Graphite Copper
                                      Suunto App Beta (Android - Pixel 6 Pro)

                                      isaziI 1 Reply Last reply Reply Quote 0
                                      • isaziI Offline
                                        isazi Moderator @olymay
                                        last edited by

                                        @olymay to be honest, I would ask support to take your watch and try to fix it, or send you a replacement unit.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        olymayO 1 Reply Last reply Reply Quote 0
                                        • olymayO Offline
                                          olymay Gold Members @isazi
                                          last edited by

                                          @isazi I’m going to persevere with some more factory resets, as I really don’t want to be without my watch for up to a month. Especially as right now I am in the middle of a charity run during October.

                                          Suunto 7 Graphite Copper
                                          Suunto App Beta (Android - Pixel 6 Pro)

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                                          • olymayO Offline
                                            olymay Gold Members
                                            last edited by

                                            GOOD NEWS EVERYONE!!

                                            After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.

                                            I have just been for a 7K run following a route and it worked PERFECTLY!!

                                            It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.

                                            Suunto 7 Graphite Copper
                                            Suunto App Beta (Android - Pixel 6 Pro)

                                            pilleusP 1 Reply Last reply Reply Quote 1
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