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    Syncing problems Ambit3 with iPhone11

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    • B Offline
      benoitg Bronze Member @Dimitrios Kanellopoulos
      last edited by

      @Dimitrios-Kanellopoulos ok I will next time I have an activity to sync.
      But don’t you have watches, phones, testing procedures at Suunto ? This issue is reproducible easily 🙂

      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager @benoitg
        last edited by

        @benoitg well honestly for us it aint. Else I would not be asking. Thats why the first person who tried this already now has his watch back to Finland (Suunto) asap.

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        S 1 Reply Last reply Reply Quote 0
        • S Offline
          Sven_Kiel @Dimitrios Kanellopoulos
          last edited by

          @Dimitrios-Kanellopoulos …Hi…is there a solution in sight for a little frustrated Ambit 3 Sapphire User with IPhone XS iOS 14.01? Bluetooth doesn‘t work here! Suunto Software of course also not!

          The „funny thing“:
          My old Ipad Air 2 with iOS 12.4.1 has got no problem…Bluetooth works! But: I do not dare to change here my working MC with Suunto.app

          I tried everything like disconnect/forget Bluetooth/tried to pair again on Iphone > no reaction!

          Reaction would be kindly appreciated!

          Kalinichta and thx for any kind of help!

          Sven

          1 Reply Last reply Reply Quote 2
          • T Offline
            The_77 Silver Members
            last edited by

            Maybe related/not related, but I came across today that Polar acknowledge that the V800 will likely fail to pair most of the time with the new iPhone generations, and as such they are not fully compatible.

            Given the V800 release is from the same year as the Ambit 3, might be a related issue? Just a thought.

            Suunto Spartan Trainer Wrist HR / 9PP Refurb

            1 Reply Last reply Reply Quote 3
            • S Offline
              Sven_Kiel
              last edited by

              Same problem with IPhone XS and no Sync possible anymore. With IPhone 6 before and IPad Air 2 it works. Support doesn‘t response!

              1 Reply Last reply Reply Quote 1
              • S Offline
                Sven_Kiel
                last edited by

                Same here with iPhone XS. Ambit is useless.

                ? 1 Reply Last reply Reply Quote 1
                • ? Offline
                  A Former User @Sven_Kiel
                  last edited by

                  Guys…this is not ambit only…Look at garmin forums…same problems…polar the same…

                  1 Reply Last reply Reply Quote 1
                  • E Offline
                    estevez Bronze Member
                    last edited by

                    Still working via Suuntolink? Can I synchronize moves to Suunto app installed on iPhone 11 via cable and Suuntolink? Everything is getting worse with Ambits…

                    isaziI B 2 Replies Last reply Reply Quote 1
                    • isaziI Offline
                      isazi Moderator @estevez
                      last edited by

                      @estevez said in Syncing problems Ambit3 with iPhone11:

                      Still working via Suuntolink? Can I synchronize moves to Suunto app installed on iPhone 11 via cable and Suuntolink? Everything is getting worse with Ambits…

                      Yeah, why not, if you sync with cable you can see your moves in the Suunto app on your phone.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      1 Reply Last reply Reply Quote 1
                      • B Offline
                        benoitg Bronze Member @estevez
                        last edited by

                        @estevez suuntolink or moveslink2 will work. Issue seems to be with Bluetooth protocol with newer iPhone (like SE 2020 or 11).
                        For the moment I bring my old iPhone 7 with me when I don’t have my laptop and I need to sync activities 🤷🏻‍♂️
                        Hopefully a fix will come soon !

                        1 Reply Last reply Reply Quote 1
                        • D Offline
                          Djanbgo @JohanT
                          last edited by

                          Hi All,

                          I have made a new try after long while without using the phone. It now works fine to sync my iPhone 11 with my ambit. I was able to sync my 20 works. Finally !
                          Note : I am on IOS13.6.1
                          Regards,

                          ? M 2 Replies Last reply Reply Quote 0
                          • ? Offline
                            A Former User @Djanbgo
                            last edited by

                            @Djanbgo said in Syncing problems Ambit3 with iPhone11:

                            Hi All,

                            I have made a new try after long while without using the phone. It now works fine to sync my iPhone 11 with my ambit. I was able to sync my 20 works. Finally !
                            Note : I am on IOS13.6.1
                            Regards,

                            What changed? App?

                            D 1 Reply Last reply Reply Quote 0
                            • D Offline
                              Djanbgo @Guest
                              last edited by

                              @André-Faria I have not done anything special, just unpaired, paired and I was surprised to see it synced. I have seen lately an apps update done … So …

                              1 Reply Last reply Reply Quote 0
                              • Dimitrios KanellopoulosD Offline
                                Dimitrios Kanellopoulos Community Manager
                                last edited by

                                Apps are being rolled out in BETA with various fixes. I am going to “shout out” here when needed to inform the public

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                1 Reply Last reply Reply Quote 3
                                • MILO83M Offline
                                  MILO83
                                  last edited by

                                  It suddenly started working for me also (latest iOS). Without pair/unpair procedure. Nice 😁!!

                                  1 Reply Last reply Reply Quote 2
                                  • Dimitrios KanellopoulosD Offline
                                    Dimitrios Kanellopoulos Community Manager
                                    last edited by Dimitrios Kanellopoulos

                                    iOS update

                                    CHANGES 1.71.0

                                    Ask user to update the watch with SuuntoLink if too old firmware is detected
                                    Ask user to remove pairing from phone settings if system level pairing detected while removal needed
                                    Fix for emptying sync cache watch disconnected or unpaired
                                    Fix for data packets lost on sync level
                                    Removed unnecessary unsubscription & subscription to watch resources when connecting and re-connecting watch

                                    CHANGES 1.72.0

                                    Connectivity fix for Spartan and S series devices, fixes a bug created in 1.71.0

                                    Keep Bluetooth connection on during workout sync for Ambit 3 and Traverse even if the device goes to sleep mode

                                    Please keep me posted!

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    1 Reply Last reply Reply Quote 6
                                    • omunozO Offline
                                      omunoz Silver Members
                                      last edited by

                                      1.71.0 and 1.72.0 only in apple store no ? In TestFlight ( Beta Program ) 1.7.0 (8418 ) no more upgrade since 29 days

                                      Watch: SV Fw: 2.40.38

                                      IPhone 13 (Sim) IOS 18.4.1
                                      Android 15.0 with Android Studio
                                      macOS Sequoia 15.4.1 M1 & M2
                                      Apps IOS: 2.45.0 (19123)
                                      Apps Android: 4.107.2 (40107002)

                                      omunozO 1 Reply Last reply Reply Quote 1
                                      • omunozO Offline
                                        omunoz Silver Members @omunoz
                                        last edited by

                                        @omunoz

                                        Dimitrios says that, This is for production rolling out

                                        Watch: SV Fw: 2.40.38

                                        IPhone 13 (Sim) IOS 18.4.1
                                        Android 15.0 with Android Studio
                                        macOS Sequoia 15.4.1 M1 & M2
                                        Apps IOS: 2.45.0 (19123)
                                        Apps Android: 4.107.2 (40107002)

                                        1 Reply Last reply Reply Quote 1
                                        • B Offline
                                          benoitg Bronze Member
                                          last edited by

                                          That’s great neeeeeews !! 🕺🏻

                                          1 Reply Last reply Reply Quote 0
                                          • M Offline
                                            mbray @Djanbgo
                                            last edited by

                                            @Djanbgo I have also managed to sync my iPhone 11 using latest iOS 14.1 with the 1.72.0 release. I haven’t yet tried it with an activity but getting it to sync was good news.

                                            M 1 Reply Last reply Reply Quote 1
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