Syncing problems Ambit3 with iPhone11

[A Former User]

Guys…this is not ambit only…Look at garmin forums…same problems…polar the same…

[estevez]

Still working via Suuntolink? Can I synchronize moves to Suunto app installed on iPhone 11 via cable and Suuntolink? Everything is getting worse with Ambits…

[isazi]

@estevez said in Syncing problems Ambit3 with iPhone11:

Still working via Suuntolink? Can I synchronize moves to Suunto app installed on iPhone 11 via cable and Suuntolink? Everything is getting worse with Ambits…

Yeah, why not, if you sync with cable you can see your moves in the Suunto app on your phone.

[benoitg]

@estevez suuntolink or moveslink2 will work. Issue seems to be with Bluetooth protocol with newer iPhone (like SE 2020 or 11).
For the moment I bring my old iPhone 7 with me when I don’t have my laptop and I need to sync activities ‍️
Hopefully a fix will come soon !

[Djanbgo]

Hi All,

I have made a new try after long while without using the phone. It now works fine to sync my iPhone 11 with my ambit. I was able to sync my 20 works. Finally !
Note : I am on IOS13.6.1
Regards,

[A Former User]

@Djanbgo said in Syncing problems Ambit3 with iPhone11:

Hi All,

I have made a new try after long while without using the phone. It now works fine to sync my iPhone 11 with my ambit. I was able to sync my 20 works. Finally !
Note : I am on IOS13.6.1
Regards,

What changed? App?

[Djanbgo]

@André-Faria I have not done anything special, just unpaired, paired and I was surprised to see it synced. I have seen lately an apps update done … So …

[Dimitrios Kanellopoulos]

Apps are being rolled out in BETA with various fixes. I am going to “shout out” here when needed to inform the public

[MILO83]

It suddenly started working for me also (latest iOS). Without pair/unpair procedure. Nice !!

[Dimitrios Kanellopoulos]

iOS update

CHANGES 1.71.0

Ask user to update the watch with SuuntoLink if too old firmware is detected
Ask user to remove pairing from phone settings if system level pairing detected while removal needed
Fix for emptying sync cache watch disconnected or unpaired
Fix for data packets lost on sync level
Removed unnecessary unsubscription & subscription to watch resources when connecting and re-connecting watch

CHANGES 1.72.0

Connectivity fix for Spartan and S series devices, fixes a bug created in 1.71.0

Keep Bluetooth connection on during workout sync for Ambit 3 and Traverse even if the device goes to sleep mode

Please keep me posted!

[omunoz]

1.71.0 and 1.72.0 only in apple store no ? In TestFlight ( Beta Program ) 1.7.0 (8418 ) no more upgrade since 29 days

[omunoz]

@omunoz

Dimitrios says that, This is for production rolling out

[benoitg]

That’s great neeeeeews !!

[mbray]

@Djanbgo I have also managed to sync my iPhone 11 using latest iOS 14.1 with the 1.72.0 release. I haven’t yet tried it with an activity but getting it to sync was good news.

[mbray]

Uploaded an activity directly from Ambit 3V to iPhone 14.1 without any problems using 1.72.0. Many thanks!!!

[GeoSo]

It seems that sync is working now.

Tested on Ambit3 Run, iPhone 11 (iOS 14.2), Suunto App 1.72.0

Geia sou Dimitri!

[Dimitrios Kanellopoulos]

@GeoSo Hello Giorgo!

[Bryan Cook]

I’m impressed, syncing via the app works exactly as expected now.

Thank you very much to everyone that worked on communicating this issue and solving it. It would have been easy to just walk away from the problem.