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    Random reboots of the Suunto 7 during recording an activity

    Scheduled Pinned Locked Moved Suunto 7
    suunto5rebootrecordingactivity
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    • olymayO Offline
      olymay Gold Members @Dimitrios Kanellopoulos
      last edited by

      @Dimitrios-Kanellopoulos Thank you for acknowledging it is a known issue (unlike the people I speak to on the phone who tell me each time it the first reported instance of this issue).

      I really hope this gets resolved very soon. I honestly do love my Suunto 7, but I really am running out of patience with it 😞

      I will try your suggestion for the power saver tilt later today once I have gone through my daily factory reset.

      Suunto 7 Graphite Copper
      Suunto App Beta (Android - Pixel 6 Pro)

      1 Reply Last reply Reply Quote 1
      • olymayO Offline
        olymay Gold Members @Veli Prehti
        last edited by

        @Veli-Prehti This is exactly what is happening to mine. Suunto have acknowledged the issue and are working on a fix.

        Keep your eyes on this topic for updates.

        Suunto 7 Graphite Copper
        Suunto App Beta (Android - Pixel 6 Pro)

        1 Reply Last reply Reply Quote 1
        • pavel.samokhaP Offline
          pavel.samokha
          last edited by pavel.samokha

          @Jamie-BG I can add as a user with the same issue - second time it started happening to me after (not immediately, ~in a week probably) I set custom watchface (with AoD enabled), after I switched back to Suunto’s native watchfaces the problem gone.

          Opinions expressed are solely my own and do not express the views or opinions of my employer

          olymayO 1 Reply Last reply Reply Quote 1
          • olymayO Offline
            olymay Gold Members @pavel.samokha
            last edited by

            @pavel-samokha Maybe that forced the ‘power saver tilt’ to turn off? Can you check if this is on or off on your device?

            I have just forced it off as per @Veli-Prehti 's advice. I can confirm this setting is now properly OFF!

            I did a quick test with the Suunto Wear App, just while sitting indoors in my office. It did NOT crash or reboot, and instead it went to the powersave display as it should.

            Are we on to a winner?? Have we found the culprit to what causes the problem?? More testing is needed, but this does look promising.

            Can everyone who is experiencing this problem please try to track an activity with the power save tilt both on and off (follow the instructions above to properly turn it off).

            If this works, it could be invaluable information to feed back to Suunto to help them implement a proper fix 🙂

            Suunto 7 Graphite Copper
            Suunto App Beta (Android - Pixel 6 Pro)

            1 Reply Last reply Reply Quote 1
            • Jamie BGJ Offline
              Jamie BG Bronze Member @olymay
              last edited by

              @olymay It may not help, but as you don’t need it you don’t lose anything by turning these settings off:
              On Google fit - switch off track physical activity.

              olymayO 1 Reply Last reply Reply Quote 1
              • olymayO Offline
                olymay Gold Members @Jamie BG
                last edited by

                @Jamie-BG Thanks Jamie, I will try that next if the power save tilt doesn’t work.

                I’ve done enough fault finding over the years to know that you only change one thing at a time 🙂

                Suunto 7 Graphite Copper
                Suunto App Beta (Android - Pixel 6 Pro)

                1 Reply Last reply Reply Quote 2
                • olymayO Offline
                  olymay Gold Members
                  last edited by

                  I have an update!!

                  After a few days resting, I went for a lunchtime 10K today and it was perfect opportunity to check the crashing/rebooting issue.

                  Before I set off, I confirmed the ‘power saver tilt’ was OFF and carried out a couple of tests in my garden with the Suunto Wear App and all seemed good.

                  I set off, tracking my 10K route and all was good. I’ve done this route a few times so didn’t need to track the route, but I did so to check it would work.

                  At the 7K mark it was still working fine. So I switched ot the map screen to see how that would work. I kept it there until just past 8K and all was still good.

                  I switched back to the default data screen so I could check my pace for the end of my run. Aaaannnndddddd…

                  IT CRASHED!!!

                  Exactly the same as the previous issues. Gutted!!

                  It still tracked the run in the background, it just would not keep it displayed.

                  When I got home and was checking through the watch, I discovered the ‘power saver tilt’ had turned itself back ON!!

                  It seems that using the map view while running forces the ‘power saver tilt’ to turn back on which in turn crashes the Suunto Wear App.

                  Whomever can feed back to Suunto, can you please, please, please ask them to disable the ‘power saver tilt’ function, as it is this that seems to be the root cause of the problem.

                  Suunto 7 Graphite Copper
                  Suunto App Beta (Android - Pixel 6 Pro)

                  isaziI pilleusP 2 Replies Last reply Reply Quote 2
                  • isaziI Offline
                    isazi Moderator @olymay
                    last edited by isazi

                    @olymay I thank you for all your investigating and patience. I know you must feel really bothered by this bug, but by sharing your experience you’re not only helping Suunto fix the bug, you’re helping us, the other S7 users, to find workarounds for a bug we may also be affected by.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    1 Reply Last reply Reply Quote 0
                    • R Offline
                      Robert_mp
                      last edited by

                      Hi, today i’ve experienced something similar. After only 3 weeks of receiving my watch, and doing my first treeking with it… it’s very annoying.
                      The problem occured after nearly 3 hours, following a track, when I raised my arm to check that I was in the correct direction, suunto app get blocked and the activity was not being shown. The screen it was showing is the one with the options before starting an activity, but the first options were shown in white. I tried to go out from the app and back, and even i couldn’t to start a new activity again. I tried to finish the app in application menu, but without success. I restart the watch, and then I could start a new activity, 😞 .
                      I hope that this problems are going to be solved soon, as we are some that have experienced the same.

                      crash s7.jpg

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                      • pilleusP Offline
                        pilleus @olymay
                        last edited by

                        @olymay no problems on my watch since the last factory reset. Tilt-to-powersave is deactivated and does not activate by Suunto wear app. I can scroll through the screens during recording an activity as often as I want. With loaded route and without. No crashes. 🤔

                        Before I had 4 crashes and after every crash I did a factory reset. After the last one the problem disappeared.

                        https://www.instagram.com/moves.are.life/
                        Suunto Vertical Black Lime
                        Suunto 9 Peak Pro Black
                        Suunto Spartan Ultra Stealth Titanium

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                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager
                          last edited by

                          For the title to power save please set the preference and then reboot the watch!

                          that should make it remember the setting. this is fixed for the next release

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          olymayO 1 Reply Last reply Reply Quote 1
                          • olymayO Offline
                            olymay Gold Members @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos

                            This is exactly what I did following your previous post, and it worked.

                            However, when tracking a route, going to the map screen seemed to override this and force the ‘power saver tilt’ to turn back on, which in turn crashed the Suunto Wear App.

                            It seems like, for the time being at least, I will only be able to track a run using the default data screen. I will not be able to switch to switch to the map screen.

                            Very frustrating.

                            Suunto 7 Graphite Copper
                            Suunto App Beta (Android - Pixel 6 Pro)

                            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                            • Dimitrios KanellopoulosD Offline
                              Dimitrios Kanellopoulos Community Manager @olymay
                              last edited by

                              @olymay could it be some routes issues? Eg area of the map downloaded? It could kinda explain the “per user issue on this”

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              olymayO 1 Reply Last reply Reply Quote 0
                              • olymayO Offline
                                olymay Gold Members @Dimitrios Kanellopoulos
                                last edited by

                                @Dimitrios-Kanellopoulos I have tried it on three separate routes now (although all of these routes have been in roughly the same area).

                                The watch tells me that local maps and each route have been downloaded when I put it on to charge.

                                I strongly believe it is the ‘power save tilt’ that is causing the issue.
                                I also do not believe there is any benefit to this option, as the AOD is always too bright, so does not need to be brightened up further to read it.

                                I will persevere and try a few more combinations and will feed back my findings.

                                Suunto 7 Graphite Copper
                                Suunto App Beta (Android - Pixel 6 Pro)

                                1 Reply Last reply Reply Quote 1
                                • R Offline
                                  Robert_mp
                                  last edited by Robert_mp

                                  ok @Dimitrios-Kanellopoulos, thanks. It’s good to hear a fast response from you, and that Suunto is working on it.

                                  The week before I did a factory reset and maybe I forgot to desactive the option “power saver tilt”, so I will try with this fixed and a new route as soons as possible.
                                  Usually, I don’t use this option, I go with AOD activated, gestures desactivated and power save tilt desactivated (allways suunto official watchfaces).

                                  In addittion, I indicate other problems related, that could help the developers:

                                  • During the activity when I experienced the problem, all the times that I switched to the screen of alttitude, it went very slow and get blocked most of the times.
                                  • In my everyday use, despite I have “power save tilt” and “notifications preview” desactivated, when I receive a notification it wakes the screen. But it seems that the watch only wakes when I make the gesture to see it (because of the inconscient movement after the vibration). So again… and issue with the “power save tilt”.
                                  1 Reply Last reply Reply Quote 2
                                  • Dimitrios KanellopoulosD Offline
                                    Dimitrios Kanellopoulos Community Manager
                                    last edited by

                                    Could you comment here with:

                                    Sport mode used. If custom then ask for screenshots of the sport mode displays configuration.
                                    When it happens what was the last display they remember (map view, 4-field data, 5-field data, HR graph…)
                                    Did they exit the app while recording?
                                    Did they receive a phone call?
                                    Did the music controls pop-up
                                    Something else?

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    olymayO 1 Reply Last reply Reply Quote 1
                                    • olymayO Offline
                                      olymay Gold Members @Dimitrios Kanellopoulos
                                      last edited by

                                      @Dimitrios-Kanellopoulos Here is my info…

                                      I use the standard (basic) running mode, following a route.

                                      If I stay on the default data screen, all is ok. Scrolling to the map view seems to trigger the problem.

                                      I do not exit the app whilst recording as I want my info shown all of the time. The crash/reboot exits the app for me.

                                      I do not receive a phone call and this would not be possible as I do not take my phone with me.

                                      The music controls do not pop-up as I have the auto launch media controls off.

                                      If you need anything else, please ask.

                                      (I will reiterate, I believe it to be linked to the power saver tilt funtion).

                                      Suunto 7 Graphite Copper
                                      Suunto App Beta (Android - Pixel 6 Pro)

                                      Dimitrios KanellopoulosD isaziI 2 Replies Last reply Reply Quote 2
                                      • R Offline
                                        Robert_mp
                                        last edited by Robert_mp

                                        @Dimitrios-Kanellopoulos Here is my info:

                                        • Sport mode: custom of trekking with: 4 fields screen, 3 fields screen, altitude graphic screen, map screen
                                        • Last display: map view, but I’m not really sure
                                        • Exit the app while recording: No, it get blocked on the map screen view with the options in blank (I put the image in a comment above)
                                        • Phone call: no
                                        • Music controls: no (airplane mode)
                                        Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                                        • Dimitrios KanellopoulosD Offline
                                          Dimitrios Kanellopoulos Community Manager @olymay
                                          last edited by

                                          @olymay thanks

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          1 Reply Last reply Reply Quote 0
                                          • Dimitrios KanellopoulosD Offline
                                            Dimitrios Kanellopoulos Community Manager @Robert_mp
                                            last edited by

                                            @Robert_mp said in Random reboots of the Suunto 7 during recording an activity:

                                            Sport mode: custom of trekking with: 4 fields screen, 3 fields screen, altitude graphic screen, map screen
                                            Last display: map view, but I’m not really sure
                                            Exit the app while recording: No, it get blocked on the map screen view with the options in blank (I put the image in a comment above)
                                            Phone call: no
                                            Music controls: no (airplane mode)

                                            thank you

                                            Community Manager / Admin @Suunto
                                            Creator of Quantified-Self.io
                                            youtube.com/c/dimitrioskanellopoulos
                                            https://instagram.com/dimitrioskanellopoulos
                                            https://www.strava.com/athletes/7586105

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