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    Random reboots of the Suunto 7 during recording an activity

    Scheduled Pinned Locked Moved Suunto 7
    suunto5rebootrecordingactivity
    119 Posts 17 Posters 10.3k Views
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    • isaziI Offline
      isazi Moderator @olymay
      last edited by isazi

      @olymay I thank you for all your investigating and patience. I know you must feel really bothered by this bug, but by sharing your experience you’re not only helping Suunto fix the bug, you’re helping us, the other S7 users, to find workarounds for a bug we may also be affected by.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      1 Reply Last reply Reply Quote 0
      • R Offline
        Robert_mp
        last edited by

        Hi, today i’ve experienced something similar. After only 3 weeks of receiving my watch, and doing my first treeking with it… it’s very annoying.
        The problem occured after nearly 3 hours, following a track, when I raised my arm to check that I was in the correct direction, suunto app get blocked and the activity was not being shown. The screen it was showing is the one with the options before starting an activity, but the first options were shown in white. I tried to go out from the app and back, and even i couldn’t to start a new activity again. I tried to finish the app in application menu, but without success. I restart the watch, and then I could start a new activity, 😞 .
        I hope that this problems are going to be solved soon, as we are some that have experienced the same.

        crash s7.jpg

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        • pilleusP Offline
          pilleus @olymay
          last edited by

          @olymay no problems on my watch since the last factory reset. Tilt-to-powersave is deactivated and does not activate by Suunto wear app. I can scroll through the screens during recording an activity as often as I want. With loaded route and without. No crashes. 🤔

          Before I had 4 crashes and after every crash I did a factory reset. After the last one the problem disappeared.

          https://www.instagram.com/moves.are.life/
          Suunto Vertical Black Lime
          Suunto 9 Peak Pro Black
          Suunto Spartan Ultra Stealth Titanium

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          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by

            For the title to power save please set the preference and then reboot the watch!

            that should make it remember the setting. this is fixed for the next release

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            olymayO 1 Reply Last reply Reply Quote 1
            • olymayO Offline
              olymay Gold Members @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos

              This is exactly what I did following your previous post, and it worked.

              However, when tracking a route, going to the map screen seemed to override this and force the ‘power saver tilt’ to turn back on, which in turn crashed the Suunto Wear App.

              It seems like, for the time being at least, I will only be able to track a run using the default data screen. I will not be able to switch to switch to the map screen.

              Very frustrating.

              Suunto 7 Graphite Copper
              Suunto App Beta (Android - Pixel 6 Pro)

              Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager @olymay
                last edited by

                @olymay could it be some routes issues? Eg area of the map downloaded? It could kinda explain the “per user issue on this”

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                olymayO 1 Reply Last reply Reply Quote 0
                • olymayO Offline
                  olymay Gold Members @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos I have tried it on three separate routes now (although all of these routes have been in roughly the same area).

                  The watch tells me that local maps and each route have been downloaded when I put it on to charge.

                  I strongly believe it is the ‘power save tilt’ that is causing the issue.
                  I also do not believe there is any benefit to this option, as the AOD is always too bright, so does not need to be brightened up further to read it.

                  I will persevere and try a few more combinations and will feed back my findings.

                  Suunto 7 Graphite Copper
                  Suunto App Beta (Android - Pixel 6 Pro)

                  1 Reply Last reply Reply Quote 1
                  • R Offline
                    Robert_mp
                    last edited by Robert_mp

                    ok @Dimitrios-Kanellopoulos, thanks. It’s good to hear a fast response from you, and that Suunto is working on it.

                    The week before I did a factory reset and maybe I forgot to desactive the option “power saver tilt”, so I will try with this fixed and a new route as soons as possible.
                    Usually, I don’t use this option, I go with AOD activated, gestures desactivated and power save tilt desactivated (allways suunto official watchfaces).

                    In addittion, I indicate other problems related, that could help the developers:

                    • During the activity when I experienced the problem, all the times that I switched to the screen of alttitude, it went very slow and get blocked most of the times.
                    • In my everyday use, despite I have “power save tilt” and “notifications preview” desactivated, when I receive a notification it wakes the screen. But it seems that the watch only wakes when I make the gesture to see it (because of the inconscient movement after the vibration). So again… and issue with the “power save tilt”.
                    1 Reply Last reply Reply Quote 2
                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager
                      last edited by

                      Could you comment here with:

                      Sport mode used. If custom then ask for screenshots of the sport mode displays configuration.
                      When it happens what was the last display they remember (map view, 4-field data, 5-field data, HR graph…)
                      Did they exit the app while recording?
                      Did they receive a phone call?
                      Did the music controls pop-up
                      Something else?

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      olymayO 1 Reply Last reply Reply Quote 1
                      • olymayO Offline
                        olymay Gold Members @Dimitrios Kanellopoulos
                        last edited by

                        @Dimitrios-Kanellopoulos Here is my info…

                        I use the standard (basic) running mode, following a route.

                        If I stay on the default data screen, all is ok. Scrolling to the map view seems to trigger the problem.

                        I do not exit the app whilst recording as I want my info shown all of the time. The crash/reboot exits the app for me.

                        I do not receive a phone call and this would not be possible as I do not take my phone with me.

                        The music controls do not pop-up as I have the auto launch media controls off.

                        If you need anything else, please ask.

                        (I will reiterate, I believe it to be linked to the power saver tilt funtion).

                        Suunto 7 Graphite Copper
                        Suunto App Beta (Android - Pixel 6 Pro)

                        Dimitrios KanellopoulosD isaziI 2 Replies Last reply Reply Quote 2
                        • R Offline
                          Robert_mp
                          last edited by Robert_mp

                          @Dimitrios-Kanellopoulos Here is my info:

                          • Sport mode: custom of trekking with: 4 fields screen, 3 fields screen, altitude graphic screen, map screen
                          • Last display: map view, but I’m not really sure
                          • Exit the app while recording: No, it get blocked on the map screen view with the options in blank (I put the image in a comment above)
                          • Phone call: no
                          • Music controls: no (airplane mode)
                          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                          • Dimitrios KanellopoulosD Offline
                            Dimitrios Kanellopoulos Community Manager @olymay
                            last edited by

                            @olymay thanks

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

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                            • Dimitrios KanellopoulosD Offline
                              Dimitrios Kanellopoulos Community Manager @Robert_mp
                              last edited by

                              @Robert_mp said in Random reboots of the Suunto 7 during recording an activity:

                              Sport mode: custom of trekking with: 4 fields screen, 3 fields screen, altitude graphic screen, map screen
                              Last display: map view, but I’m not really sure
                              Exit the app while recording: No, it get blocked on the map screen view with the options in blank (I put the image in a comment above)
                              Phone call: no
                              Music controls: no (airplane mode)

                              thank you

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

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                              • isaziI Offline
                                isazi Moderator @olymay
                                last edited by

                                @olymay said in Random reboots of the Suunto 7 during recording an activity:

                                If I stay on the default data screen, all is ok. Scrolling to the map view seems to trigger the problem.

                                Same here, it seems I’m also affected by the bug now. If I go to the map, the app is not capable of going back to low power mode. The activity is recorded, but I cannot stay in the app anymore, I’m forced to the watch face.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                olymayO 1 Reply Last reply Reply Quote 2
                                • Dimitrios KanellopoulosD Offline
                                  Dimitrios Kanellopoulos Community Manager
                                  last edited by

                                  Hi again (yes playing the man in the middle 😄 )

                                  Do you have always on map enabled or disabled? Or does it happen with both values?

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  R olymayO sheraniS 3 Replies Last reply Reply Quote 0
                                  • R Offline
                                    Robert_mp @Dimitrios Kanellopoulos
                                    last edited by Robert_mp

                                    @Dimitrios-Kanellopoulos said in Random reboots of the Suunto 7 during recording an activity:

                                    Hi again (yes playing the man in the middle 😄 )

                                    Do you have always on map enabled or disabled? Or does it happen with both values?

                                    In my case, always on map disabled (save battery mode)
                                    I always run activities in this mode.

                                    1 Reply Last reply Reply Quote 1
                                    • olymayO Offline
                                      olymay Gold Members @isazi
                                      last edited by

                                      @isazi This is EXACTLY what is happening to me 😞

                                      Suunto 7 Graphite Copper
                                      Suunto App Beta (Android - Pixel 6 Pro)

                                      isaziI 1 Reply Last reply Reply Quote 2
                                      • olymayO Offline
                                        olymay Gold Members @Dimitrios Kanellopoulos
                                        last edited by

                                        @Dimitrios-Kanellopoulos I usually run with always on map ENABLED as I don’t like the small delay in the screen waking up.

                                        But I have tried it with this setting both enabled and disabled and the problem is there regardless.

                                        Suunto 7 Graphite Copper
                                        Suunto App Beta (Android - Pixel 6 Pro)

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                                        • sheraniS Offline
                                          sherani @Dimitrios Kanellopoulos
                                          last edited by

                                          @Dimitrios-Kanellopoulos I have not found any difference, the problem occurs in both cases on mine and two other S7s.

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                                          • isaziI Offline
                                            isazi Moderator @olymay
                                            last edited by

                                            @olymay so I tried another activity, and the watch was still in the “faulty” mode, therefore I was thrown back to the watch face without even having to check the map. Then did a restart of the watch, and now it is working properly again, although I did not check the map (because I did not need it, and because I feel it would trigger the bug again).

                                            Watch: Suunto Vertical Ti

                                            Blog: isazi's home

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