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    Random reboots of the Suunto 7 during recording an activity

    Scheduled Pinned Locked Moved Suunto 7
    suunto5rebootrecordingactivity
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    • R Offline
      Robert_mp
      last edited by

      Hi, today i’ve experienced something similar. After only 3 weeks of receiving my watch, and doing my first treeking with it… it’s very annoying.
      The problem occured after nearly 3 hours, following a track, when I raised my arm to check that I was in the correct direction, suunto app get blocked and the activity was not being shown. The screen it was showing is the one with the options before starting an activity, but the first options were shown in white. I tried to go out from the app and back, and even i couldn’t to start a new activity again. I tried to finish the app in application menu, but without success. I restart the watch, and then I could start a new activity, 😞 .
      I hope that this problems are going to be solved soon, as we are some that have experienced the same.

      crash s7.jpg

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      • pilleusP Offline
        pilleus @olymay
        last edited by

        @olymay no problems on my watch since the last factory reset. Tilt-to-powersave is deactivated and does not activate by Suunto wear app. I can scroll through the screens during recording an activity as often as I want. With loaded route and without. No crashes. 🤔

        Before I had 4 crashes and after every crash I did a factory reset. After the last one the problem disappeared.

        https://www.instagram.com/moves.are.life/
        Suunto Vertical Black Lime
        Suunto 9 Peak Pro Black
        Suunto Spartan Ultra Stealth Titanium

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        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by

          For the title to power save please set the preference and then reboot the watch!

          that should make it remember the setting. this is fixed for the next release

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          olymayO 1 Reply Last reply Reply Quote 1
          • olymayO Offline
            olymay Gold Members @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos

            This is exactly what I did following your previous post, and it worked.

            However, when tracking a route, going to the map screen seemed to override this and force the ‘power saver tilt’ to turn back on, which in turn crashed the Suunto Wear App.

            It seems like, for the time being at least, I will only be able to track a run using the default data screen. I will not be able to switch to switch to the map screen.

            Very frustrating.

            Suunto 7 Graphite Copper
            Suunto App Beta (Android - Pixel 6 Pro)

            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager @olymay
              last edited by

              @olymay could it be some routes issues? Eg area of the map downloaded? It could kinda explain the “per user issue on this”

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              olymayO 1 Reply Last reply Reply Quote 0
              • olymayO Offline
                olymay Gold Members @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos I have tried it on three separate routes now (although all of these routes have been in roughly the same area).

                The watch tells me that local maps and each route have been downloaded when I put it on to charge.

                I strongly believe it is the ‘power save tilt’ that is causing the issue.
                I also do not believe there is any benefit to this option, as the AOD is always too bright, so does not need to be brightened up further to read it.

                I will persevere and try a few more combinations and will feed back my findings.

                Suunto 7 Graphite Copper
                Suunto App Beta (Android - Pixel 6 Pro)

                1 Reply Last reply Reply Quote 1
                • R Offline
                  Robert_mp
                  last edited by Robert_mp

                  ok @Dimitrios-Kanellopoulos, thanks. It’s good to hear a fast response from you, and that Suunto is working on it.

                  The week before I did a factory reset and maybe I forgot to desactive the option “power saver tilt”, so I will try with this fixed and a new route as soons as possible.
                  Usually, I don’t use this option, I go with AOD activated, gestures desactivated and power save tilt desactivated (allways suunto official watchfaces).

                  In addittion, I indicate other problems related, that could help the developers:

                  • During the activity when I experienced the problem, all the times that I switched to the screen of alttitude, it went very slow and get blocked most of the times.
                  • In my everyday use, despite I have “power save tilt” and “notifications preview” desactivated, when I receive a notification it wakes the screen. But it seems that the watch only wakes when I make the gesture to see it (because of the inconscient movement after the vibration). So again… and issue with the “power save tilt”.
                  1 Reply Last reply Reply Quote 2
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager
                    last edited by

                    Could you comment here with:

                    Sport mode used. If custom then ask for screenshots of the sport mode displays configuration.
                    When it happens what was the last display they remember (map view, 4-field data, 5-field data, HR graph…)
                    Did they exit the app while recording?
                    Did they receive a phone call?
                    Did the music controls pop-up
                    Something else?

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    olymayO 1 Reply Last reply Reply Quote 1
                    • olymayO Offline
                      olymay Gold Members @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos Here is my info…

                      I use the standard (basic) running mode, following a route.

                      If I stay on the default data screen, all is ok. Scrolling to the map view seems to trigger the problem.

                      I do not exit the app whilst recording as I want my info shown all of the time. The crash/reboot exits the app for me.

                      I do not receive a phone call and this would not be possible as I do not take my phone with me.

                      The music controls do not pop-up as I have the auto launch media controls off.

                      If you need anything else, please ask.

                      (I will reiterate, I believe it to be linked to the power saver tilt funtion).

                      Suunto 7 Graphite Copper
                      Suunto App Beta (Android - Pixel 6 Pro)

                      Dimitrios KanellopoulosD isaziI 2 Replies Last reply Reply Quote 2
                      • R Offline
                        Robert_mp
                        last edited by Robert_mp

                        @Dimitrios-Kanellopoulos Here is my info:

                        • Sport mode: custom of trekking with: 4 fields screen, 3 fields screen, altitude graphic screen, map screen
                        • Last display: map view, but I’m not really sure
                        • Exit the app while recording: No, it get blocked on the map screen view with the options in blank (I put the image in a comment above)
                        • Phone call: no
                        • Music controls: no (airplane mode)
                        Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager @olymay
                          last edited by

                          @olymay thanks

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

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                          • Dimitrios KanellopoulosD Offline
                            Dimitrios Kanellopoulos Community Manager @Robert_mp
                            last edited by

                            @Robert_mp said in Random reboots of the Suunto 7 during recording an activity:

                            Sport mode: custom of trekking with: 4 fields screen, 3 fields screen, altitude graphic screen, map screen
                            Last display: map view, but I’m not really sure
                            Exit the app while recording: No, it get blocked on the map screen view with the options in blank (I put the image in a comment above)
                            Phone call: no
                            Music controls: no (airplane mode)

                            thank you

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            1 Reply Last reply Reply Quote 0
                            • isaziI Offline
                              isazi Moderator @olymay
                              last edited by

                              @olymay said in Random reboots of the Suunto 7 during recording an activity:

                              If I stay on the default data screen, all is ok. Scrolling to the map view seems to trigger the problem.

                              Same here, it seems I’m also affected by the bug now. If I go to the map, the app is not capable of going back to low power mode. The activity is recorded, but I cannot stay in the app anymore, I’m forced to the watch face.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              olymayO 1 Reply Last reply Reply Quote 2
                              • Dimitrios KanellopoulosD Offline
                                Dimitrios Kanellopoulos Community Manager
                                last edited by

                                Hi again (yes playing the man in the middle 😄 )

                                Do you have always on map enabled or disabled? Or does it happen with both values?

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                R olymayO sheraniS 3 Replies Last reply Reply Quote 0
                                • R Offline
                                  Robert_mp @Dimitrios Kanellopoulos
                                  last edited by Robert_mp

                                  @Dimitrios-Kanellopoulos said in Random reboots of the Suunto 7 during recording an activity:

                                  Hi again (yes playing the man in the middle 😄 )

                                  Do you have always on map enabled or disabled? Or does it happen with both values?

                                  In my case, always on map disabled (save battery mode)
                                  I always run activities in this mode.

                                  1 Reply Last reply Reply Quote 1
                                  • olymayO Offline
                                    olymay Gold Members @isazi
                                    last edited by

                                    @isazi This is EXACTLY what is happening to me 😞

                                    Suunto 7 Graphite Copper
                                    Suunto App Beta (Android - Pixel 6 Pro)

                                    isaziI 1 Reply Last reply Reply Quote 2
                                    • olymayO Offline
                                      olymay Gold Members @Dimitrios Kanellopoulos
                                      last edited by

                                      @Dimitrios-Kanellopoulos I usually run with always on map ENABLED as I don’t like the small delay in the screen waking up.

                                      But I have tried it with this setting both enabled and disabled and the problem is there regardless.

                                      Suunto 7 Graphite Copper
                                      Suunto App Beta (Android - Pixel 6 Pro)

                                      1 Reply Last reply Reply Quote 1
                                      • sheraniS Offline
                                        sherani @Dimitrios Kanellopoulos
                                        last edited by

                                        @Dimitrios-Kanellopoulos I have not found any difference, the problem occurs in both cases on mine and two other S7s.

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                                        • isaziI Offline
                                          isazi Moderator @olymay
                                          last edited by

                                          @olymay so I tried another activity, and the watch was still in the “faulty” mode, therefore I was thrown back to the watch face without even having to check the map. Then did a restart of the watch, and now it is working properly again, although I did not check the map (because I did not need it, and because I feel it would trigger the bug again).

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          1 Reply Last reply Reply Quote 1
                                          • olymayO Offline
                                            olymay Gold Members
                                            last edited by

                                            I am not long back from doing a run. I did the exact same 10K route as the previous three runs and I tracked the route as I did before.
                                            All of the settings on the watch were exactly the same as the my previous run.

                                            The difference this time was I did not scroll away from the default data screen.

                                            The watch did not crash!

                                            Therefore, I now very strongly believe that by scrolling to the map view, this re-activates the ‘power save tilt’ (I have verified that it does do this) which in turn causes the Suunto Wear App to crash.

                                            Suunto developers, please take note, the ‘power saver tilt’ is crippling the Suunto 7. Please, please, please fix this bug or permanently disable this feature.

                                            Suunto 7 Graphite Copper
                                            Suunto App Beta (Android - Pixel 6 Pro)

                                            1 Reply Last reply Reply Quote 3
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