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    Random reboots of the Suunto 7 during recording an activity

    Scheduled Pinned Locked Moved Suunto 7
    suunto5rebootrecordingactivity
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    • pilleusP Offline
      pilleus @olymay
      last edited by

      @olymay no problems on my watch since the last factory reset. Tilt-to-powersave is deactivated and does not activate by Suunto wear app. I can scroll through the screens during recording an activity as often as I want. With loaded route and without. No crashes. 🤔

      Before I had 4 crashes and after every crash I did a factory reset. After the last one the problem disappeared.

      https://www.instagram.com/moves.are.life/
      Suunto Vertical Black Lime
      Suunto 9 Peak Pro Black
      Suunto Spartan Ultra Stealth Titanium

      1 Reply Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager
        last edited by

        For the title to power save please set the preference and then reboot the watch!

        that should make it remember the setting. this is fixed for the next release

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        olymayO 1 Reply Last reply Reply Quote 1
        • olymayO Offline
          olymay Gold Members @Dimitrios Kanellopoulos
          last edited by

          @Dimitrios-Kanellopoulos

          This is exactly what I did following your previous post, and it worked.

          However, when tracking a route, going to the map screen seemed to override this and force the ‘power saver tilt’ to turn back on, which in turn crashed the Suunto Wear App.

          It seems like, for the time being at least, I will only be able to track a run using the default data screen. I will not be able to switch to switch to the map screen.

          Very frustrating.

          Suunto 7 Graphite Copper
          Suunto App Beta (Android - Pixel 6 Pro)

          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager @olymay
            last edited by

            @olymay could it be some routes issues? Eg area of the map downloaded? It could kinda explain the “per user issue on this”

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            olymayO 1 Reply Last reply Reply Quote 0
            • olymayO Offline
              olymay Gold Members @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos I have tried it on three separate routes now (although all of these routes have been in roughly the same area).

              The watch tells me that local maps and each route have been downloaded when I put it on to charge.

              I strongly believe it is the ‘power save tilt’ that is causing the issue.
              I also do not believe there is any benefit to this option, as the AOD is always too bright, so does not need to be brightened up further to read it.

              I will persevere and try a few more combinations and will feed back my findings.

              Suunto 7 Graphite Copper
              Suunto App Beta (Android - Pixel 6 Pro)

              1 Reply Last reply Reply Quote 1
              • R Offline
                Robert_mp
                last edited by Robert_mp

                ok @Dimitrios-Kanellopoulos, thanks. It’s good to hear a fast response from you, and that Suunto is working on it.

                The week before I did a factory reset and maybe I forgot to desactive the option “power saver tilt”, so I will try with this fixed and a new route as soons as possible.
                Usually, I don’t use this option, I go with AOD activated, gestures desactivated and power save tilt desactivated (allways suunto official watchfaces).

                In addittion, I indicate other problems related, that could help the developers:

                • During the activity when I experienced the problem, all the times that I switched to the screen of alttitude, it went very slow and get blocked most of the times.
                • In my everyday use, despite I have “power save tilt” and “notifications preview” desactivated, when I receive a notification it wakes the screen. But it seems that the watch only wakes when I make the gesture to see it (because of the inconscient movement after the vibration). So again… and issue with the “power save tilt”.
                1 Reply Last reply Reply Quote 2
                • Dimitrios KanellopoulosD Offline
                  Dimitrios Kanellopoulos Community Manager
                  last edited by

                  Could you comment here with:

                  Sport mode used. If custom then ask for screenshots of the sport mode displays configuration.
                  When it happens what was the last display they remember (map view, 4-field data, 5-field data, HR graph…)
                  Did they exit the app while recording?
                  Did they receive a phone call?
                  Did the music controls pop-up
                  Something else?

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  olymayO 1 Reply Last reply Reply Quote 1
                  • olymayO Offline
                    olymay Gold Members @Dimitrios Kanellopoulos
                    last edited by

                    @Dimitrios-Kanellopoulos Here is my info…

                    I use the standard (basic) running mode, following a route.

                    If I stay on the default data screen, all is ok. Scrolling to the map view seems to trigger the problem.

                    I do not exit the app whilst recording as I want my info shown all of the time. The crash/reboot exits the app for me.

                    I do not receive a phone call and this would not be possible as I do not take my phone with me.

                    The music controls do not pop-up as I have the auto launch media controls off.

                    If you need anything else, please ask.

                    (I will reiterate, I believe it to be linked to the power saver tilt funtion).

                    Suunto 7 Graphite Copper
                    Suunto App Beta (Android - Pixel 6 Pro)

                    Dimitrios KanellopoulosD isaziI 2 Replies Last reply Reply Quote 2
                    • R Offline
                      Robert_mp
                      last edited by Robert_mp

                      @Dimitrios-Kanellopoulos Here is my info:

                      • Sport mode: custom of trekking with: 4 fields screen, 3 fields screen, altitude graphic screen, map screen
                      • Last display: map view, but I’m not really sure
                      • Exit the app while recording: No, it get blocked on the map screen view with the options in blank (I put the image in a comment above)
                      • Phone call: no
                      • Music controls: no (airplane mode)
                      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager @olymay
                        last edited by

                        @olymay thanks

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        1 Reply Last reply Reply Quote 0
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager @Robert_mp
                          last edited by

                          @Robert_mp said in Random reboots of the Suunto 7 during recording an activity:

                          Sport mode: custom of trekking with: 4 fields screen, 3 fields screen, altitude graphic screen, map screen
                          Last display: map view, but I’m not really sure
                          Exit the app while recording: No, it get blocked on the map screen view with the options in blank (I put the image in a comment above)
                          Phone call: no
                          Music controls: no (airplane mode)

                          thank you

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

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                          • isaziI Offline
                            isazi Moderator @olymay
                            last edited by

                            @olymay said in Random reboots of the Suunto 7 during recording an activity:

                            If I stay on the default data screen, all is ok. Scrolling to the map view seems to trigger the problem.

                            Same here, it seems I’m also affected by the bug now. If I go to the map, the app is not capable of going back to low power mode. The activity is recorded, but I cannot stay in the app anymore, I’m forced to the watch face.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            olymayO 1 Reply Last reply Reply Quote 2
                            • Dimitrios KanellopoulosD Offline
                              Dimitrios Kanellopoulos Community Manager
                              last edited by

                              Hi again (yes playing the man in the middle 😄 )

                              Do you have always on map enabled or disabled? Or does it happen with both values?

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              R olymayO sheraniS 3 Replies Last reply Reply Quote 0
                              • R Offline
                                Robert_mp @Dimitrios Kanellopoulos
                                last edited by Robert_mp

                                @Dimitrios-Kanellopoulos said in Random reboots of the Suunto 7 during recording an activity:

                                Hi again (yes playing the man in the middle 😄 )

                                Do you have always on map enabled or disabled? Or does it happen with both values?

                                In my case, always on map disabled (save battery mode)
                                I always run activities in this mode.

                                1 Reply Last reply Reply Quote 1
                                • olymayO Offline
                                  olymay Gold Members @isazi
                                  last edited by

                                  @isazi This is EXACTLY what is happening to me 😞

                                  Suunto 7 Graphite Copper
                                  Suunto App Beta (Android - Pixel 6 Pro)

                                  isaziI 1 Reply Last reply Reply Quote 2
                                  • olymayO Offline
                                    olymay Gold Members @Dimitrios Kanellopoulos
                                    last edited by

                                    @Dimitrios-Kanellopoulos I usually run with always on map ENABLED as I don’t like the small delay in the screen waking up.

                                    But I have tried it with this setting both enabled and disabled and the problem is there regardless.

                                    Suunto 7 Graphite Copper
                                    Suunto App Beta (Android - Pixel 6 Pro)

                                    1 Reply Last reply Reply Quote 1
                                    • sheraniS Offline
                                      sherani @Dimitrios Kanellopoulos
                                      last edited by

                                      @Dimitrios-Kanellopoulos I have not found any difference, the problem occurs in both cases on mine and two other S7s.

                                      1 Reply Last reply Reply Quote 0
                                      • isaziI Offline
                                        isazi Moderator @olymay
                                        last edited by

                                        @olymay so I tried another activity, and the watch was still in the “faulty” mode, therefore I was thrown back to the watch face without even having to check the map. Then did a restart of the watch, and now it is working properly again, although I did not check the map (because I did not need it, and because I feel it would trigger the bug again).

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        1 Reply Last reply Reply Quote 1
                                        • olymayO Offline
                                          olymay Gold Members
                                          last edited by

                                          I am not long back from doing a run. I did the exact same 10K route as the previous three runs and I tracked the route as I did before.
                                          All of the settings on the watch were exactly the same as the my previous run.

                                          The difference this time was I did not scroll away from the default data screen.

                                          The watch did not crash!

                                          Therefore, I now very strongly believe that by scrolling to the map view, this re-activates the ‘power save tilt’ (I have verified that it does do this) which in turn causes the Suunto Wear App to crash.

                                          Suunto developers, please take note, the ‘power saver tilt’ is crippling the Suunto 7. Please, please, please fix this bug or permanently disable this feature.

                                          Suunto 7 Graphite Copper
                                          Suunto App Beta (Android - Pixel 6 Pro)

                                          1 Reply Last reply Reply Quote 3
                                          • R Offline
                                            Robert_mp
                                            last edited by Robert_mp

                                            Hi! Today I had no problems during my activity with the option “power save tilt” desactivated.
                                            I’ve made a trekking of 12km and 5h20’ following a track and playing a lot with the map view.
                                            The screen of altitude profile worked more fluent than last time (only a bit). I’ve suffered lot of lag also in other activities with the screen of hrm graphic.

                                            olymayO 1 Reply Last reply Reply Quote 0
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