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    Saving exercise....

    Scheduled Pinned Locked Moved Suunto 9
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    • zadowZ Offline
      zadow
      last edited by

      Dears, any update on this? I was reporting logs few times for this issue. Today it happens to me again. Unfortunately, today everything went wrong and my activity was lost.

      Yes, I have feeling enabled
      Yes, I entered feeling when activity finishes.
      Yes, I did turn off belt (Wahoo TICKR FIT) before actually ending the activity (this is recommended way as I learnt previously)

      When it happens previously, usually, watch restarted themselves after few minutes and activity was saved and I was happy. Today, watch were saving for more than 3 hours. I restarted them by myself and activity was lost.

      Today it was just easy run, but if I would lost some of my races or key training, that would really hurt me… 😞

      Watch - SSHWR Baro
      Belt - Wahoo Tickr FIT

      So, any (good?) news, please?

      Thanks and have a good time!

      P.S.
      It’s a pity that this topic is discussed in about 4 or 5 threads, it’s hard to decide which is the right one then…mentioning this just to be on the safe side, because - yes, I did search the forum…

      Suunto S9 Baro Titanium, Ironman l.e.
      Suunto Smart Sensor
      Wahoo Tickr FIT
      Hammerhead Karoo 2

      Swim Ride Run Rest Repeat

      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 2
      • G Offline
        grantdoug @nseslija
        last edited by

        @nseslija There is some kind of bug regarding HRM straps. My bug was a different bug, but it seems related. When I use a Suunto HRM Movesense strap on my Suunto 9, and I manually turn off the watch HRM while recording an exercise, the activity will not sync to the Suunto app. It turns out that I have to leave the watch HRM set to ‘on’ and it will sync. The watch software automatically turns off the watch HRM if an external strap HRM is paired. So I am just guessing your error is in the same ‘family’ as the error I experienced - the watch software / app is not able to accommodate certain patterns in HRM data.
        \

        Dimitrios KanellopoulosD N 2 Replies Last reply Reply Quote 0
        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager @grantdoug
          last edited by

          @grantdoug what platform ? IOS / Android ?

          Can you tell me the steps to reproduce this one with the latest software ? Thanks.

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

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          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager @zadow
            last edited by

            @zadow I understand

            Community Manager / Admin @Suunto
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            1 Reply Last reply Reply Quote 1
            • N Offline
              nseslija Bronze Member @grantdoug
              last edited by

              @grantdoug Maybe, but after enabling feeling in all my custom sport modes I never experienced the issue…

              Ambit 2S
              Ambit 3 Peak
              Suunto 9 baro
              Suunto Vertical Ti Solar

              1 Reply Last reply Reply Quote 0
              • aroo7A Offline
                aroo7 Bronze Member
                last edited by

                In my case (Spartan Ultra), enabling feeling screen doesn’t solve the problem. I used to custom sport mode and H10. In the last month, I have had several such cases.

                paataP Mff73M 2 Replies Last reply Reply Quote 0
                • paataP Offline
                  paata Bronze Member @aroo7
                  last edited by

                  @aroo7 It is never ending story and big lottery, if it will be saved correctly without stuck. However, leave it spin for very long time helps in most cases (SSU).

                  1 Reply Last reply Reply Quote 0
                  • Mff73M Offline
                    Mff73 @aroo7
                    last edited by

                    @aroo7
                    could it be a corrupted custom sport mode issue ? (not sure, just idea)
                    could worth the try to delete your sportsmode and recreate it.

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    1 Reply Last reply Reply Quote 0
                    • aroo7A Offline
                      aroo7 Bronze Member
                      last edited by

                      thanks for reply @paata & @Mff73
                      @paata last time this error appeared I left my watch for 4 hours but it didn’t help but once in a long time this loop is actually over. It looks a big lottery as you wrote.
                      @Mff73 I will try to recreate the sportsmode

                      zadowZ 1 Reply Last reply Reply Quote 0
                      • zadowZ Offline
                        zadow @aroo7
                        last edited by zadow

                        @aroo7 the only 100% solution what worked for me on my Spartans, was to turn off external HR BEFORE ending the activity. So I pressed the pause, turned off HR belt and then saved the activity. That worked well.
                        On S9 I havent experienced this problem yet. But I have my S9 first week only, so it is too soon to evaluate…

                        Suunto S9 Baro Titanium, Ironman l.e.
                        Suunto Smart Sensor
                        Wahoo Tickr FIT
                        Hammerhead Karoo 2

                        Swim Ride Run Rest Repeat

                        1 Reply Last reply Reply Quote 1
                        • CHRGBRC Offline
                          CHRGBR @CHRGBR
                          last edited by

                          @CHRGBR said in Saving exercise....:

                          Hi, same problem for me. It happened twice, after a custom activity, with Polar hr belt. Feeling was on and I indicated it. The second time, I wait for 2 or 3 hours but it didn’t help. I had to reboot and loose the activity.

                          Did it happened to someone with a standard activity ? I can come back to basic activities while waiting for a fix…

                          Never experienced this issue since march … until today 😞
                          Custom activity, wrist hr. After an hour, I needed to reboot.

                          S9 baro
                          SA iOs 13

                          F 1 Reply Last reply Reply Quote 1
                          • F Offline
                            Frederic Bronze Member @CHRGBR
                            last edited by Frederic

                            Had this issue for the first time today 😞

                            Has anyone tried to wait until the saving is finished ? If yes, did that get resolved by itself ? How long did it take ?
                            I only waited 1h but maybe I should have waited 10h+ to see ? Curious to see if anyone has any experience. Hoping it was just a one-off issue.

                            Suunto Vertical

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                            paataP F 2 Replies Last reply Reply Quote 0
                            • paataP Offline
                              paata Bronze Member @Frederic
                              last edited by

                              @frederic
                              I had this issue very often with my SSU. If feeling on or off it doesn’t matter. Actually the one thing that helps is turn off the ohr before ending activity. In case of watch stuck sometimes help leave it for long time, more than one hour, but not everytime.
                              However, I thought that S9 doesn’t have this bug.

                              F 1 Reply Last reply Reply Quote 0
                              • F Offline
                                Frederic Bronze Member @paata
                                last edited by

                                @paata said in Saving exercise....:

                                @frederic
                                I had this issue very often with my SSU. If feeling on or off it doesn’t matter. Actually the one thing that helps is turn off the ohr before ending activity. In case of watch stuck sometimes help leave it for long time, more than one hour, but not everytime.
                                However, I thought that S9 doesn’t have this bug.

                                Actually, I didn’t use OHR and never use it but thanks for the tip.
                                I wish S9 didn’t have this bug but unfortunately I had to experience that today… really bummed 😞

                                Suunto Vertical

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                                MyTourbook - First Steps
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                                F BulkanB 2 Replies Last reply Reply Quote 0
                                • F Offline
                                  Frederic Bronze Member @Frederic
                                  last edited by

                                  Today, after this issue I updated to the latest firmware just released so maybe that was fixed in this new v 2.14.12 ? To be continued…

                                  Suunto Vertical

                                  My Suunto Workflow
                                  MyTourbook - First Steps
                                  Questions or bugs ?

                                  sealion.hrS 1 Reply Last reply Reply Quote 0
                                  • sealion.hrS Offline
                                    sealion.hr Bronze Member @Frederic
                                    last edited by

                                    @frederic This issue was fixed in previous firmware update already (2.13.xx). I never experienced it again

                                    S9b titanium - latest FW
                                    Realme X2 - Android 11.0
                                    Suunto App latest beta
                                    Footpod: Stryd v4
                                    HR: Scosche Rhythm 24

                                    F 1 Reply Last reply Reply Quote 0
                                    • F Offline
                                      Frederic Bronze Member @sealion.hr
                                      last edited by

                                      @sealion-hr said in Saving exercise....:

                                      @frederic This issue was fixed in previous firmware update already (2.13.xx). I never experienced it again

                                      I wish you would be right but my watch was actually using the 2.13.18 firmware so I don’t think that issue was fixed unfortunately.
                                      Unless you have an official source/documentation that shows otherwise ?

                                      Suunto Vertical

                                      My Suunto Workflow
                                      MyTourbook - First Steps
                                      Questions or bugs ?

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                                      • BulkanB Offline
                                        Bulkan Moderator @Frederic
                                        last edited by

                                        @frederic Hello, what chest strap are you using?

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                                        F 1 Reply Last reply Reply Quote 0
                                        • F Offline
                                          Frederic Bronze Member @Bulkan
                                          last edited by

                                          @bulkan said in Saving exercise....:

                                          @frederic Hello, what chest strap are you using?

                                          None and no OHR either

                                          Suunto Vertical

                                          My Suunto Workflow
                                          MyTourbook - First Steps
                                          Questions or bugs ?

                                          1 Reply Last reply Reply Quote 0
                                          • F Offline
                                            Frederic Bronze Member @Frederic
                                            last edited by

                                            @frederic said in Saving exercise....:

                                            Had this issue for the first time today 😞

                                            Has anyone tried to wait until the saving is finished ? If yes, did that get resolved by itself ? How long did it take ?
                                            I only waited 1h but maybe I should have waited 10h+ to see ? Curious to see if anyone has any experience. Hoping it was just a one-off issue.

                                            I had the issue again today 😞
                                            I haven’t soft-reset the watch yet, is it realistic that if I leave it spin overnight I will wake up with my activity saved ?
                                            Or should I just give up and soft reset ?

                                            Suunto Vertical

                                            My Suunto Workflow
                                            MyTourbook - First Steps
                                            Questions or bugs ?

                                            1 Reply Last reply Reply Quote 0
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