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    Saving exercise....

    Scheduled Pinned Locked Moved Suunto 9
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    • J Offline
      JonasJkp @dombo
      last edited by

      @dombo I’ve got the same problem my spartan ultra keeps freezing and the workout is lost after a reset. NOT good in these days when most of the races are virtual especially in series where you loos everything if one race is lost…

      Is there really no action on this???

      I’m being forced to switch brand if this can’t be resolved soon in any way

      Saketo NemoS 1 Reply Last reply Reply Quote 0
      • Saketo NemoS Offline
        Saketo Nemo Moderator @JonasJkp
        last edited by

        @JonasJkp
        Do you have turn off feelings?

        paataP J 2 Replies Last reply Reply Quote 0
        • paataP Offline
          paata Bronze Member @Saketo Nemo
          last edited by

          @Saketo-Nemo I think that feeling turning on isn’t so important. I have it always on and watch freeze sometimes (about once in two or three months).

          1 Reply Last reply Reply Quote 0
          • Saketo NemoS Offline
            Saketo Nemo Moderator
            last edited by

            The only time that has happened to me is just when I inadvertently turned off the feelings.
            What band are you using?
            Have you already tried with a soft or hard reset?

            1 Reply Last reply Reply Quote 0
            • paataP Offline
              paata Bronze Member
              last edited by

              I’m using Polar OH1. Soft reset was done after each freezing. Hard reset about two weeks ago so I will see if it will help.

              1 Reply Last reply Reply Quote 0
              • J Offline
                JonasJkp @Saketo Nemo
                last edited by

                @Saketo-Nemo yes i Have.
                Bit sometimes the watch seems to change settings such as pool leangth etc. it may also change feelings but I’m not sure.

                However the response from Suunto is not too notch anymore.

                1 Reply Last reply Reply Quote 0
                • zadowZ Offline
                  zadow
                  last edited by

                  Dears, any update on this? I was reporting logs few times for this issue. Today it happens to me again. Unfortunately, today everything went wrong and my activity was lost.

                  Yes, I have feeling enabled
                  Yes, I entered feeling when activity finishes.
                  Yes, I did turn off belt (Wahoo TICKR FIT) before actually ending the activity (this is recommended way as I learnt previously)

                  When it happens previously, usually, watch restarted themselves after few minutes and activity was saved and I was happy. Today, watch were saving for more than 3 hours. I restarted them by myself and activity was lost.

                  Today it was just easy run, but if I would lost some of my races or key training, that would really hurt me… 😞

                  Watch - SSHWR Baro
                  Belt - Wahoo Tickr FIT

                  So, any (good?) news, please?

                  Thanks and have a good time!

                  P.S.
                  It’s a pity that this topic is discussed in about 4 or 5 threads, it’s hard to decide which is the right one then…mentioning this just to be on the safe side, because - yes, I did search the forum…

                  Suunto S9 Baro Titanium, Ironman l.e.
                  Suunto Smart Sensor
                  Wahoo Tickr FIT
                  Hammerhead Karoo 2

                  Swim Ride Run Rest Repeat

                  Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 2
                  • G Offline
                    grantdoug @nseslija
                    last edited by

                    @nseslija There is some kind of bug regarding HRM straps. My bug was a different bug, but it seems related. When I use a Suunto HRM Movesense strap on my Suunto 9, and I manually turn off the watch HRM while recording an exercise, the activity will not sync to the Suunto app. It turns out that I have to leave the watch HRM set to ‘on’ and it will sync. The watch software automatically turns off the watch HRM if an external strap HRM is paired. So I am just guessing your error is in the same ‘family’ as the error I experienced - the watch software / app is not able to accommodate certain patterns in HRM data.
                    \

                    Dimitrios KanellopoulosD N 2 Replies Last reply Reply Quote 0
                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager @grantdoug
                      last edited by

                      @grantdoug what platform ? IOS / Android ?

                      Can you tell me the steps to reproduce this one with the latest software ? Thanks.

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      1 Reply Last reply Reply Quote 0
                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager @zadow
                        last edited by

                        @zadow I understand

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        1 Reply Last reply Reply Quote 1
                        • N Offline
                          nseslija Bronze Member @grantdoug
                          last edited by

                          @grantdoug Maybe, but after enabling feeling in all my custom sport modes I never experienced the issue…

                          Ambit 2S
                          Ambit 3 Peak
                          Suunto 9 baro
                          Suunto Vertical Ti Solar

                          1 Reply Last reply Reply Quote 0
                          • aroo7A Offline
                            aroo7 Bronze Member
                            last edited by

                            In my case (Spartan Ultra), enabling feeling screen doesn’t solve the problem. I used to custom sport mode and H10. In the last month, I have had several such cases.

                            paataP Mff73M 2 Replies Last reply Reply Quote 0
                            • paataP Offline
                              paata Bronze Member @aroo7
                              last edited by

                              @aroo7 It is never ending story and big lottery, if it will be saved correctly without stuck. However, leave it spin for very long time helps in most cases (SSU).

                              1 Reply Last reply Reply Quote 0
                              • Mff73M Online
                                Mff73 @aroo7
                                last edited by

                                @aroo7
                                could it be a corrupted custom sport mode issue ? (not sure, just idea)
                                could worth the try to delete your sportsmode and recreate it.

                                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                Suunto Vertical all black
                                Wife : S9PP
                                SA: Always the latest beta :)
                                Android 13, Galaxy S205G

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                                • aroo7A Offline
                                  aroo7 Bronze Member
                                  last edited by

                                  thanks for reply @paata & @Mff73
                                  @paata last time this error appeared I left my watch for 4 hours but it didn’t help but once in a long time this loop is actually over. It looks a big lottery as you wrote.
                                  @Mff73 I will try to recreate the sportsmode

                                  zadowZ 1 Reply Last reply Reply Quote 0
                                  • zadowZ Offline
                                    zadow @aroo7
                                    last edited by zadow

                                    @aroo7 the only 100% solution what worked for me on my Spartans, was to turn off external HR BEFORE ending the activity. So I pressed the pause, turned off HR belt and then saved the activity. That worked well.
                                    On S9 I havent experienced this problem yet. But I have my S9 first week only, so it is too soon to evaluate…

                                    Suunto S9 Baro Titanium, Ironman l.e.
                                    Suunto Smart Sensor
                                    Wahoo Tickr FIT
                                    Hammerhead Karoo 2

                                    Swim Ride Run Rest Repeat

                                    1 Reply Last reply Reply Quote 1
                                    • CHRGBRC Offline
                                      CHRGBR @CHRGBR
                                      last edited by

                                      @CHRGBR said in Saving exercise....:

                                      Hi, same problem for me. It happened twice, after a custom activity, with Polar hr belt. Feeling was on and I indicated it. The second time, I wait for 2 or 3 hours but it didn’t help. I had to reboot and loose the activity.

                                      Did it happened to someone with a standard activity ? I can come back to basic activities while waiting for a fix…

                                      Never experienced this issue since march … until today 😞
                                      Custom activity, wrist hr. After an hour, I needed to reboot.

                                      S9 baro
                                      SA iOs 13

                                      F 1 Reply Last reply Reply Quote 1
                                      • F Offline
                                        Frederic Bronze Member @CHRGBR
                                        last edited by Frederic

                                        Had this issue for the first time today 😞

                                        Has anyone tried to wait until the saving is finished ? If yes, did that get resolved by itself ? How long did it take ?
                                        I only waited 1h but maybe I should have waited 10h+ to see ? Curious to see if anyone has any experience. Hoping it was just a one-off issue.

                                        Suunto Vertical

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                                        paataP F 2 Replies Last reply Reply Quote 0
                                        • paataP Offline
                                          paata Bronze Member @Frederic
                                          last edited by

                                          @frederic
                                          I had this issue very often with my SSU. If feeling on or off it doesn’t matter. Actually the one thing that helps is turn off the ohr before ending activity. In case of watch stuck sometimes help leave it for long time, more than one hour, but not everytime.
                                          However, I thought that S9 doesn’t have this bug.

                                          F 1 Reply Last reply Reply Quote 0
                                          • F Offline
                                            Frederic Bronze Member @paata
                                            last edited by

                                            @paata said in Saving exercise....:

                                            @frederic
                                            I had this issue very often with my SSU. If feeling on or off it doesn’t matter. Actually the one thing that helps is turn off the ohr before ending activity. In case of watch stuck sometimes help leave it for long time, more than one hour, but not everytime.
                                            However, I thought that S9 doesn’t have this bug.

                                            Actually, I didn’t use OHR and never use it but thanks for the tip.
                                            I wish S9 didn’t have this bug but unfortunately I had to experience that today… really bummed 😞

                                            Suunto Vertical

                                            My Suunto Workflow
                                            MyTourbook - First Steps
                                            Questions or bugs ?

                                            F BulkanB 2 Replies Last reply Reply Quote 0
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