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    Saving exercise....

    Scheduled Pinned Locked Moved Suunto 9
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    • G Offline
      grantdoug @nseslija
      last edited by

      @nseslija There is some kind of bug regarding HRM straps. My bug was a different bug, but it seems related. When I use a Suunto HRM Movesense strap on my Suunto 9, and I manually turn off the watch HRM while recording an exercise, the activity will not sync to the Suunto app. It turns out that I have to leave the watch HRM set to ‘on’ and it will sync. The watch software automatically turns off the watch HRM if an external strap HRM is paired. So I am just guessing your error is in the same ‘family’ as the error I experienced - the watch software / app is not able to accommodate certain patterns in HRM data.
      \

      Dimitrios KanellopoulosD N 2 Replies Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager @grantdoug
        last edited by

        @grantdoug what platform ? IOS / Android ?

        Can you tell me the steps to reproduce this one with the latest software ? Thanks.

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        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager @zadow
          last edited by

          @zadow I understand

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          • N Offline
            nseslija Bronze Member @grantdoug
            last edited by

            @grantdoug Maybe, but after enabling feeling in all my custom sport modes I never experienced the issue…

            Ambit 2S
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            Suunto Vertical Ti Solar

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            • aroo7A Offline
              aroo7 Bronze Member
              last edited by

              In my case (Spartan Ultra), enabling feeling screen doesn’t solve the problem. I used to custom sport mode and H10. In the last month, I have had several such cases.

              paataP Mff73M 2 Replies Last reply Reply Quote 0
              • paataP Offline
                paata Bronze Member @aroo7
                last edited by

                @aroo7 It is never ending story and big lottery, if it will be saved correctly without stuck. However, leave it spin for very long time helps in most cases (SSU).

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                • Mff73M Offline
                  Mff73 @aroo7
                  last edited by

                  @aroo7
                  could it be a corrupted custom sport mode issue ? (not sure, just idea)
                  could worth the try to delete your sportsmode and recreate it.

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
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                  Android 13, Galaxy S205G

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                  • aroo7A Offline
                    aroo7 Bronze Member
                    last edited by

                    thanks for reply @paata & @Mff73
                    @paata last time this error appeared I left my watch for 4 hours but it didn’t help but once in a long time this loop is actually over. It looks a big lottery as you wrote.
                    @Mff73 I will try to recreate the sportsmode

                    zadowZ 1 Reply Last reply Reply Quote 0
                    • zadowZ Offline
                      zadow @aroo7
                      last edited by zadow

                      @aroo7 the only 100% solution what worked for me on my Spartans, was to turn off external HR BEFORE ending the activity. So I pressed the pause, turned off HR belt and then saved the activity. That worked well.
                      On S9 I havent experienced this problem yet. But I have my S9 first week only, so it is too soon to evaluate…

                      Suunto S9 Baro Titanium, Ironman l.e.
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                      Hammerhead Karoo 2

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                      • CHRGBRC Offline
                        CHRGBR @CHRGBR
                        last edited by

                        @CHRGBR said in Saving exercise....:

                        Hi, same problem for me. It happened twice, after a custom activity, with Polar hr belt. Feeling was on and I indicated it. The second time, I wait for 2 or 3 hours but it didn’t help. I had to reboot and loose the activity.

                        Did it happened to someone with a standard activity ? I can come back to basic activities while waiting for a fix…

                        Never experienced this issue since march … until today 😞
                        Custom activity, wrist hr. After an hour, I needed to reboot.

                        S9 baro
                        SA iOs 13

                        F 1 Reply Last reply Reply Quote 1
                        • F Offline
                          Frederic Bronze Member @CHRGBR
                          last edited by Frederic

                          Had this issue for the first time today 😞

                          Has anyone tried to wait until the saving is finished ? If yes, did that get resolved by itself ? How long did it take ?
                          I only waited 1h but maybe I should have waited 10h+ to see ? Curious to see if anyone has any experience. Hoping it was just a one-off issue.

                          Suunto Vertical

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                          paataP F 2 Replies Last reply Reply Quote 0
                          • paataP Offline
                            paata Bronze Member @Frederic
                            last edited by

                            @frederic
                            I had this issue very often with my SSU. If feeling on or off it doesn’t matter. Actually the one thing that helps is turn off the ohr before ending activity. In case of watch stuck sometimes help leave it for long time, more than one hour, but not everytime.
                            However, I thought that S9 doesn’t have this bug.

                            F 1 Reply Last reply Reply Quote 0
                            • F Offline
                              Frederic Bronze Member @paata
                              last edited by

                              @paata said in Saving exercise....:

                              @frederic
                              I had this issue very often with my SSU. If feeling on or off it doesn’t matter. Actually the one thing that helps is turn off the ohr before ending activity. In case of watch stuck sometimes help leave it for long time, more than one hour, but not everytime.
                              However, I thought that S9 doesn’t have this bug.

                              Actually, I didn’t use OHR and never use it but thanks for the tip.
                              I wish S9 didn’t have this bug but unfortunately I had to experience that today… really bummed 😞

                              Suunto Vertical

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                              F BulkanB 2 Replies Last reply Reply Quote 0
                              • F Offline
                                Frederic Bronze Member @Frederic
                                last edited by

                                Today, after this issue I updated to the latest firmware just released so maybe that was fixed in this new v 2.14.12 ? To be continued…

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                                sealion.hrS 1 Reply Last reply Reply Quote 0
                                • sealion.hrS Offline
                                  sealion.hr Bronze Member @Frederic
                                  last edited by

                                  @frederic This issue was fixed in previous firmware update already (2.13.xx). I never experienced it again

                                  S9b titanium - latest FW
                                  Realme X2 - Android 11.0
                                  Suunto App latest beta
                                  Footpod: Stryd v4
                                  HR: Scosche Rhythm 24

                                  F 1 Reply Last reply Reply Quote 0
                                  • F Offline
                                    Frederic Bronze Member @sealion.hr
                                    last edited by

                                    @sealion-hr said in Saving exercise....:

                                    @frederic This issue was fixed in previous firmware update already (2.13.xx). I never experienced it again

                                    I wish you would be right but my watch was actually using the 2.13.18 firmware so I don’t think that issue was fixed unfortunately.
                                    Unless you have an official source/documentation that shows otherwise ?

                                    Suunto Vertical

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                                    • BulkanB Offline
                                      Bulkan Moderator @Frederic
                                      last edited by

                                      @frederic Hello, what chest strap are you using?

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                                      • F Offline
                                        Frederic Bronze Member @Bulkan
                                        last edited by

                                        @bulkan said in Saving exercise....:

                                        @frederic Hello, what chest strap are you using?

                                        None and no OHR either

                                        Suunto Vertical

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                                        • F Offline
                                          Frederic Bronze Member @Frederic
                                          last edited by

                                          @frederic said in Saving exercise....:

                                          Had this issue for the first time today 😞

                                          Has anyone tried to wait until the saving is finished ? If yes, did that get resolved by itself ? How long did it take ?
                                          I only waited 1h but maybe I should have waited 10h+ to see ? Curious to see if anyone has any experience. Hoping it was just a one-off issue.

                                          I had the issue again today 😞
                                          I haven’t soft-reset the watch yet, is it realistic that if I leave it spin overnight I will wake up with my activity saved ?
                                          Or should I just give up and soft reset ?

                                          Suunto Vertical

                                          My Suunto Workflow
                                          MyTourbook - First Steps
                                          Questions or bugs ?

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