Notification issues, not silencing phone...

Lars Bengtsson

I’m not getting vibrations on notifications on my Suunto 7 and my phone (Oneplus 7 pro) is not silenced despite this setting is enabled in the Wear OS app.
I’ve tried everything, even factory reset on my phone and watch.

Anyone else experiencing this or have a solution for the problem?

Lars Bengtsson

Both the watch and phone are updated with the latest software and apps available.
Oneplus is about to roll out Android 11 for oneplus 7-series, it was said it would be december but it’s looking like it will be 2021.
I’ve read rumors that the developers have ran into problems with the 7-series.
I’m hoping this update would fix this issue.

Android version on phone:
10.0.10GM21BA

Wear OS version on the phone is: 2.43.0.345411009.gms

Google play version on the phone:
23.1.30-21 [0] [PR] 346929339

Wear OS version on watch is:
2.43.0.344410213

The watch doesn’t vibrate or wake up at all. The notification dot is there but that’s it.
Sounds and all on the phone when I getting notifications.
Read i another thread that Wear OS shuts down in the background and the watch looses bluetooth connection so I tried to locking Wear OS to stop it from disconnecting. No difference in results.
I’ve turned on the setting on watch so that it vibrates when connection is changed and sometimes it vibrates like something has changed but almost instantly it vibrates again so I can’t see if it looses bluetooth connection.

The problem is so annoying that I’m thinking of buying another watch, don’t know which one yet though. Oneplus is, according to latest rumors, set to present a smartwatch early 2021. That’s really interesting!

Anyone have any idea what causes the problem and/or have any solution?

Dimitrios Kanellopoulos

Do vibrations work in general ? I first time hear of this issue.

Perhaps @Jamie-BG can help ?

Lars Bengtsson

@Dimitrios-Kanellopoulos said in Notification issues, not silencing phone...:

Do vibrations work in general ? I first time hear of this issue.

Perhaps @Jamie-BG can help ?

Yes the vibrations work, it vibrates when I choose the pattern of the vibrations and when I reboot the watch.

Lars Bengtsson

The notifications do work as I wish but it’s not often.
Phonecalls and text message via Messenger never works like I want.
I just want the watch to vibrate on notifications and calls when I’m wearing it and it’s turned on and for the phone to be silenced.
It worked flawlessly on my former watch, it was a Huawei smartwatch gen 1, I’ve sold it so I can’t test if the notifications work on another watch.
One of my colleagues have a Suunto 7 and notifications work for him. He has a Samsung Galaxy s20+.

Dimitrios Kanellopoulos

@Lars-Bengtsson I have the one plus 7 latest beta and all looks fine tbh. Strange !

Lars Bengtsson

@Dimitrios-Kanellopoulos Strange indeed.
Are you on android 11 beta then or still on 10?
Been in contact with suunto support today and they will look into it and get back to me.
Really strange this one.

Dimitrios Kanellopoulos

@Lars-Bengtsson

How did you manage with Android 11 ?

Lars Bengtsson

@Dimitrios-Kanellopoulos I haven’t received any update to Android 11 yet. I’ve read it’s been delayed. But when it finally arrives I’m hoping it will fit this problem. It was due in december according to oneplus. Not many days left in december so looks like January.

Dimitrios Kanellopoulos

Btw I read

https://support.google.com/wearos/answer/6090188?co=GENIE.Platform%3DAndroid&hl=en#:~:text=Your watch uses the notification,your watch won’t vibrate.&text=Notifications.&text=If the app you want,and then turn it on.

https://support.google.com/wearos/thread/21412476?hl=en

Lars Bengtsson

@Dimitrios-Kanellopoulos said in Notification issues, not silencing phone...:

Btw I read

https://support.google.com/wearos/answer/6090188?co=GENIE.Platform%3DAndroid&hl=en#:~:text=Your watch uses the notification,your watch won’t vibrate.&text=Notifications.&text=If the app you want,and then turn it on.

https://support.google.com/wearos/thread/21412476?hl=en

I’ve read, checked and double checked this help-section.

Lars Bengtsson

I’m getting notifications for all my apps on my phone.
I’m getting notifications on my Suunto 7 as well.
The problem is that the watch doesn’t always vibrate
or even wake up when there is a notification and the phone is not silenced as it should be with these settings enabled in Wear OS. Screenshot_20201228-192804.jpg

Dimitrios Kanellopoulos

@Lars-Bengtsson let’s wait a bit if others can help here.

My s7 is on test software so I cannot help so much.

We do have a lot of active users here on wear + s7 I wonder if they are reading …

A Former User

My S7 works perfect, even the vibration for the notifications. But I still on Android 10 (SMG S10).

Lars Bengtsson

@flypg Good to hear!
Are you also using a oneplus 7 pro?
I’m still on android 10!
Oneplus hasn’t begun to roll out 11 yet!

Lars Bengtsson

@Dimitrios-Kanellopoulos said in Notification issues, not silencing phone...:

@Lars-Bengtsson let’s wait a bit if others can help here.

My s7 is on test software so I cannot help so much.

We do have a lot of active users here on wear + s7 I wonder if they are reading …

Yes that might be helpful.
I was hoping some tech-wizzard could tell what settings are wrong or something…

Lars Bengtsson

I am still on android 10!

A Former User

@Lars-Bengtsson said in Notification issues, not silencing phone...:

Are you also using a oneplus 7 pro?

no, no, apologies if I caused confusion mine is, how I published, a Samsung S10 with Android 10.

Lars Bengtsson

@flypg okay I misunderstood you, sorry

Lars Bengtsson

Anyone who’s using the suunto 7 with a oneplus 7 pro or any other oneplus 7 series device?
Or any oneplus device at all, getting desperate here.
I wish I had another suunto 7 to pair with my phone, maybe that could give me a hint on what’s causing the problem.
Maybe it doesn’t have to do with the devices at all and I just have to wait for the android 11 update.
But this is irritating me, I’ve paid a significant amount of money for this watch and it’s not functioning properly. And the support on Suunto is not easy to get ahold of. Tried contacting them on all social media to get some kind of answer.
The help I’m getting here is the most response I’ve gotten in this matter.