Notification issues, not silencing phone...

Lars Bengtsson

The notifications do work as I wish but it’s not often.
Phonecalls and text message via Messenger never works like I want.
I just want the watch to vibrate on notifications and calls when I’m wearing it and it’s turned on and for the phone to be silenced.
It worked flawlessly on my former watch, it was a Huawei smartwatch gen 1, I’ve sold it so I can’t test if the notifications work on another watch.
One of my colleagues have a Suunto 7 and notifications work for him. He has a Samsung Galaxy s20+.

Dimitrios Kanellopoulos

@Lars-Bengtsson I have the one plus 7 latest beta and all looks fine tbh. Strange !

Lars Bengtsson

@Dimitrios-Kanellopoulos Strange indeed.
Are you on android 11 beta then or still on 10?
Been in contact with suunto support today and they will look into it and get back to me.
Really strange this one.

Dimitrios Kanellopoulos

@Lars-Bengtsson

How did you manage with Android 11 ?

Lars Bengtsson

@Dimitrios-Kanellopoulos I haven’t received any update to Android 11 yet. I’ve read it’s been delayed. But when it finally arrives I’m hoping it will fit this problem. It was due in december according to oneplus. Not many days left in december so looks like January.

Dimitrios Kanellopoulos

Btw I read

https://support.google.com/wearos/answer/6090188?co=GENIE.Platform%3DAndroid&hl=en#:~:text=Your watch uses the notification,your watch won’t vibrate.&text=Notifications.&text=If the app you want,and then turn it on.

https://support.google.com/wearos/thread/21412476?hl=en

Lars Bengtsson

@Dimitrios-Kanellopoulos said in Notification issues, not silencing phone...:

Btw I read

https://support.google.com/wearos/answer/6090188?co=GENIE.Platform%3DAndroid&hl=en#:~:text=Your watch uses the notification,your watch won’t vibrate.&text=Notifications.&text=If the app you want,and then turn it on.

https://support.google.com/wearos/thread/21412476?hl=en

I’ve read, checked and double checked this help-section.

Lars Bengtsson

I’m getting notifications for all my apps on my phone.
I’m getting notifications on my Suunto 7 as well.
The problem is that the watch doesn’t always vibrate
or even wake up when there is a notification and the phone is not silenced as it should be with these settings enabled in Wear OS. Screenshot_20201228-192804.jpg

Dimitrios Kanellopoulos

@Lars-Bengtsson let’s wait a bit if others can help here.

My s7 is on test software so I cannot help so much.

We do have a lot of active users here on wear + s7 I wonder if they are reading …

A Former User

My S7 works perfect, even the vibration for the notifications. But I still on Android 10 (SMG S10).

Lars Bengtsson

@flypg Good to hear!
Are you also using a oneplus 7 pro?
I’m still on android 10!
Oneplus hasn’t begun to roll out 11 yet!

Lars Bengtsson

@Dimitrios-Kanellopoulos said in Notification issues, not silencing phone...:

@Lars-Bengtsson let’s wait a bit if others can help here.

My s7 is on test software so I cannot help so much.

We do have a lot of active users here on wear + s7 I wonder if they are reading …

Yes that might be helpful.
I was hoping some tech-wizzard could tell what settings are wrong or something…

Lars Bengtsson

I am still on android 10!

A Former User

@Lars-Bengtsson said in Notification issues, not silencing phone...:

Are you also using a oneplus 7 pro?

no, no, apologies if I caused confusion mine is, how I published, a Samsung S10 with Android 10.

Lars Bengtsson

@flypg okay I misunderstood you, sorry

Lars Bengtsson

Anyone who’s using the suunto 7 with a oneplus 7 pro or any other oneplus 7 series device?
Or any oneplus device at all, getting desperate here.
I wish I had another suunto 7 to pair with my phone, maybe that could give me a hint on what’s causing the problem.
Maybe it doesn’t have to do with the devices at all and I just have to wait for the android 11 update.
But this is irritating me, I’ve paid a significant amount of money for this watch and it’s not functioning properly. And the support on Suunto is not easy to get ahold of. Tried contacting them on all social media to get some kind of answer.
The help I’m getting here is the most response I’ve gotten in this matter.

Jamie BG

@Lars-Bengtsson S7 with OnePlus 7pro. Don’t use phone silence settings as they can cause tracking issue. May be causing your other issues too, as have no problems at all with vibration due to notifications on watch. I think this is further reinforced by the fact you get notifications on watch?, And you vibration dues work for other stuff? Could try rebooting watch and phone (quite often connection issues are phone not watch).

Lars Bengtsson

@Jamie-BG said in Notification issues, not silencing phone...:

@Lars-Bengtsson S7 with OnePlus 7pro. Don’t use phone silence settings as they can cause tracking issue. May be causing your other issues too, as have no problems at all with vibration due to notifications on watch. I think this is further reinforced by the fact you get notifications on watch?, And you vibration dues work for other stuff? Could try rebooting watch and phone (quite often connection issues are phone not watch).

What sort of tracking issues? Maybe it has something to do with my problem also.
The vibration is working when rebooting and such so it works.
Believe me, I’ve rebooted both watch and phone several times. I reboot my devices regularly. I did a factory reset the watch again yesterday, no improvement.

Lars Bengtsson

I disabled these settings (se picture))
And now the watch is working the way I want it to work, vibrating on every notification.
But now the phone isn’t silent.
How does the Suunto 7 sense that it’s on or off the wrist?

I

Lars Bengtsson

Update:

When I lay down to rest during the day I slide the notification slider on my oneplus 7 pro all the way up to “Do not disturb”, everything is muted except alarms.
After I did this today I noticed that the watch and phone are behaving like I want them to. The phone is silent and the watch is vibrating.
This is just wierd but at the same time I can use this while I wait for a solution. Because this is not how it should work.

The search for a solution goes on…