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Notification issues, not silencing phone...

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  • D Offline
    Dimitrios Kanellopoulos Community Manager
    last edited by 28 Dec 2020, 11:52

    Do vibrations work in general ? I first time hear of this issue.

    Perhaps @Jamie-BG can help ?

    Community Manager / Admin @Suunto
    Creator of Quantified-Self.io
    youtube.com/c/dimitrioskanellopoulos
    https://instagram.com/dimitrioskanellopoulos
    https://www.strava.com/athletes/7586105

    L 1 Reply Last reply 28 Dec 2020, 12:03 Reply Quote 0
    • L Offline
      Lars Bengtsson @Dimitrios Kanellopoulos
      last edited by 28 Dec 2020, 12:03

      @Dimitrios-Kanellopoulos said in Notification issues, not silencing phone...:

      Do vibrations work in general ? I first time hear of this issue.

      Perhaps @Jamie-BG can help ?

      Yes the vibrations work, it vibrates when I choose the pattern of the vibrations and when I reboot the watch.

      Suunto 7 black
      Oneplus 8T

      1 Reply Last reply Reply Quote 0
      • L Offline
        Lars Bengtsson
        last edited by 28 Dec 2020, 12:13

        The notifications do work as I wish but it’s not often.
        Phonecalls and text message via Messenger never works like I want.
        I just want the watch to vibrate on notifications and calls when I’m wearing it and it’s turned on and for the phone to be silenced.
        It worked flawlessly on my former watch, it was a Huawei smartwatch gen 1, I’ve sold it so I can’t test if the notifications work on another watch.
        One of my colleagues have a Suunto 7 and notifications work for him. He has a Samsung Galaxy s20+.

        Suunto 7 black
        Oneplus 8T

        D 1 Reply Last reply 28 Dec 2020, 12:42 Reply Quote 0
        • D Offline
          Dimitrios Kanellopoulos Community Manager @Lars Bengtsson
          last edited by 28 Dec 2020, 12:42

          @Lars-Bengtsson I have the one plus 7 latest beta and all looks fine tbh. Strange ! 🙈

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          L 1 Reply Last reply 28 Dec 2020, 14:16 Reply Quote 0
          • L Offline
            Lars Bengtsson @Dimitrios Kanellopoulos
            last edited by 28 Dec 2020, 14:16

            @Dimitrios-Kanellopoulos Strange indeed.
            Are you on android 11 beta then or still on 10?
            Been in contact with suunto support today and they will look into it and get back to me.
            Really strange this one.

            Suunto 7 black
            Oneplus 8T

            D 1 Reply Last reply 28 Dec 2020, 15:50 Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager @Lars Bengtsson
              last edited by 28 Dec 2020, 15:50

              @Lars-Bengtsson

              How did you manage with Android 11 ?

              Screenshot_20201228-165016.jpg

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              L 1 Reply Last reply 28 Dec 2020, 17:48 Reply Quote 0
              • L Offline
                Lars Bengtsson @Dimitrios Kanellopoulos
                last edited by 28 Dec 2020, 17:48

                @Dimitrios-Kanellopoulos I haven’t received any update to Android 11 yet. I’ve read it’s been delayed. But when it finally arrives I’m hoping it will fit this problem. It was due in december according to oneplus. Not many days left in december so looks like January.

                Suunto 7 black
                Oneplus 8T

                1 Reply Last reply Reply Quote 0
                • D Offline
                  Dimitrios Kanellopoulos Community Manager
                  last edited by 28 Dec 2020, 18:05

                  Btw I read

                  https://support.google.com/wearos/answer/6090188?co=GENIE.Platform%3DAndroid&hl=en#:~:text=Your watch uses the notification,your watch won’t vibrate.&text=Notifications.&text=If the app you want,and then turn it on.

                  https://support.google.com/wearos/thread/21412476?hl=en

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  L 1 Reply Last reply 28 Dec 2020, 18:22 Reply Quote 0
                  • L Offline
                    Lars Bengtsson @Dimitrios Kanellopoulos
                    last edited by 28 Dec 2020, 18:22

                    @Dimitrios-Kanellopoulos said in Notification issues, not silencing phone...:

                    Btw I read

                    https://support.google.com/wearos/answer/6090188?co=GENIE.Platform%3DAndroid&hl=en#:~:text=Your watch uses the notification,your watch won’t vibrate.&text=Notifications.&text=If the app you want,and then turn it on.

                    https://support.google.com/wearos/thread/21412476?hl=en

                    I’ve read, checked and double checked this help-section.

                    Suunto 7 black
                    Oneplus 8T

                    1 Reply Last reply Reply Quote 0
                    • L Offline
                      Lars Bengtsson
                      last edited by Lars Bengtsson 28 Dec 2020, 18:29

                      I’m getting notifications for all my apps on my phone.
                      I’m getting notifications on my Suunto 7 as well.
                      The problem is that the watch doesn’t always vibrate
                      or even wake up when there is a notification and the phone is not silenced as it should be with these settings enabled in Wear OS. Screenshot_20201228-192804.jpg

                      Suunto 7 black
                      Oneplus 8T

                      D 1 Reply Last reply 28 Dec 2020, 19:37 Reply Quote 1
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager @Lars Bengtsson
                        last edited by 28 Dec 2020, 19:37

                        @Lars-Bengtsson let’s wait a bit if others can help here.

                        My s7 is on test software so I cannot help so much.

                        We do have a lot of active users here on wear + s7 I wonder if they are reading … 🙈

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        L 1 Reply Last reply 28 Dec 2020, 20:28 Reply Quote 1
                        • ? Offline
                          A Former User
                          last edited by 28 Dec 2020, 19:58

                          My S7 works perfect, even the vibration for the notifications. But I still on Android 10 (SMG S10).

                          L 1 Reply Last reply 28 Dec 2020, 20:21 Reply Quote 0
                          • L Offline
                            Lars Bengtsson @Guest
                            last edited by Lars Bengtsson 28 Dec 2020, 20:21

                            @flypg Good to hear! 👍
                            Are you also using a oneplus 7 pro?
                            I’m still on android 10!
                            Oneplus hasn’t begun to roll out 11 yet!

                            Suunto 7 black
                            Oneplus 8T

                            ? 1 Reply Last reply 28 Dec 2020, 20:44 Reply Quote 0
                            • L Offline
                              Lars Bengtsson @Dimitrios Kanellopoulos
                              last edited by 28 Dec 2020, 20:28

                              @Dimitrios-Kanellopoulos said in Notification issues, not silencing phone...:

                              @Lars-Bengtsson let’s wait a bit if others can help here.

                              My s7 is on test software so I cannot help so much.

                              We do have a lot of active users here on wear + s7 I wonder if they are reading … 🙈

                              Yes that might be helpful.
                              I was hoping some tech-wizzard could tell what settings are wrong or something… 😊

                              Suunto 7 black
                              Oneplus 8T

                              1 Reply Last reply Reply Quote 0
                              • L Offline
                                Lars Bengtsson
                                last edited by Lars Bengtsson 28 Dec 2020, 20:30

                                I am still on android 10!
                                Screenshot_20201228-212955.jpg

                                Suunto 7 black
                                Oneplus 8T

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                                • ? Offline
                                  A Former User @Lars Bengtsson
                                  last edited by 28 Dec 2020, 20:44

                                  @Lars-Bengtsson said in Notification issues, not silencing phone...:

                                  Are you also using a oneplus 7 pro?

                                  no, no, apologies if I caused confusion mine is, how I published, a Samsung S10 with Android 10.

                                  L 1 Reply Last reply 28 Dec 2020, 20:53 Reply Quote 0
                                  • L Offline
                                    Lars Bengtsson @Guest
                                    last edited by Lars Bengtsson 28 Dec 2020, 20:53

                                    @flypg okay I misunderstood you, sorry 😊

                                    Suunto 7 black
                                    Oneplus 8T

                                    1 Reply Last reply Reply Quote 0
                                    • L Offline
                                      Lars Bengtsson
                                      last edited by Lars Bengtsson 28 Dec 2020, 21:02

                                      Anyone who’s using the suunto 7 with a oneplus 7 pro or any other oneplus 7 series device?
                                      Or any oneplus device at all, getting desperate here.
                                      I wish I had another suunto 7 to pair with my phone, maybe that could give me a hint on what’s causing the problem.
                                      Maybe it doesn’t have to do with the devices at all and I just have to wait for the android 11 update.
                                      But this is irritating me, I’ve paid a significant amount of money for this watch and it’s not functioning properly. And the support on Suunto is not easy to get ahold of. Tried contacting them on all social media to get some kind of answer.
                                      The help I’m getting here is the most response I’ve gotten in this matter.😘

                                      Suunto 7 black
                                      Oneplus 8T

                                      J 1 Reply Last reply 28 Dec 2020, 22:48 Reply Quote 0
                                      • J Offline
                                        Jamie BG Bronze Member @Lars Bengtsson
                                        last edited by 28 Dec 2020, 22:48

                                        @Lars-Bengtsson S7 with OnePlus 7pro. Don’t use phone silence settings as they can cause tracking issue. May be causing your other issues too, as have no problems at all with vibration due to notifications on watch. I think this is further reinforced by the fact you get notifications on watch?, And you vibration dues work for other stuff? Could try rebooting watch and phone (quite often connection issues are phone not watch).

                                        L 1 Reply Last reply 29 Dec 2020, 08:10 Reply Quote 0
                                        • L Offline
                                          Lars Bengtsson @Jamie BG
                                          last edited by 29 Dec 2020, 08:10

                                          @Jamie-BG said in Notification issues, not silencing phone...:

                                          @Lars-Bengtsson S7 with OnePlus 7pro. Don’t use phone silence settings as they can cause tracking issue. May be causing your other issues too, as have no problems at all with vibration due to notifications on watch. I think this is further reinforced by the fact you get notifications on watch?, And you vibration dues work for other stuff? Could try rebooting watch and phone (quite often connection issues are phone not watch).

                                          What sort of tracking issues? Maybe it has something to do with my problem also.
                                          The vibration is working when rebooting and such so it works.
                                          Believe me, I’ve rebooted both watch and phone several times. I reboot my devices regularly. I did a factory reset the watch again yesterday, no improvement.

                                          Suunto 7 black
                                          Oneplus 8T

                                          J 1 Reply Last reply 30 Dec 2020, 11:48 Reply Quote 0
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