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    Offline map downloading is not working properly on Suunto 7

    Scheduled Pinned Locked Moved Suunto 7
    suunto7maps
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    • Brad_OlwinB Online
      Brad_Olwin Moderator @Luca Giraudo
      last edited by

      @luca-giraudo try a soft reset/reboot

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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      • R Offline
        Robert_mp
        last edited by

        Hi, same problem here since two weeks ago.
        And it’s impossible to take off the card “downloading…”

        IMG_20210415_093617.jpg

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        • R Offline
          Robert_mp @Brad_Olwin
          last edited by

          @brad_olwin I tried the soft-reset without success. 😞

          Brad_OlwinB 1 Reply Last reply Reply Quote 0
          • Brad_OlwinB Online
            Brad_Olwin Moderator @Robert_mp
            last edited by

            @robert_mp Restart the phone as well. I have iOS so don’t know if I can help. It could be poor WiFi, are you using cellular? Open the Suunto Wear app, can you get a location and can you see the heatmaps?

            Finally, you can change the additional offline download location and see if this helps.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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            • R Offline
              Robert_mp @Brad_Olwin
              last edited by

              @brad_olwin i charge it in the same place as always…3 meter aprox to the router (600mb connection). Heatmaps are not working .I tried to dowload with a variation of the personal maps and i’ve had the same error as local maps. Route maps work well. I’ve tried erasing cache of some apps related, restart phone and watch but nothing works.

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              • ? Offline
                A Former User @Luca Giraudo
                last edited by

                @luca-giraudo said in Offline map downloading is not working properly on Suunto 7:

                Once I attach the watch to the charger, my Suunto 7 starts downloading the maps. But once the battery reaches 100% and the watch is still attached to the charger, then offline map downloading interrupts. I would expect the watch to keep downloading until on charger.

                This was used to work properly before, or I did not notice the problem before

                same for me for few days now

                Tom WehrleT 1 Reply Last reply Reply Quote 0
                • Tom WehrleT Offline
                  Tom Wehrle @Guest
                  last edited by

                  @metalmi I’m facing the same issue since a few days! I don’t know what happend but it had been worked very well in the past!

                  Does Suunto has any current issues with that?

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                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager
                    last edited by

                    I am reporting this to the team

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    Nigel Taylor 0N 1 Reply Last reply Reply Quote 0
                    • Nigel Taylor 0N Offline
                      Nigel Taylor 0 Bronze Member @Dimitrios Kanellopoulos
                      last edited by

                      @dimitrios-kanellopoulos said in Offline map downloading is not working properly on Suunto 7:

                      I am reporting this to the team

                      For info - I had and worked around this problem already, not knowing it was a wider issue, this might be useful info >>

                      Noticed last few days Offline Maps were getting stuck at 85% and then ending up with a stuck notification only removed by Watch Reboot.

                      I repeated a few times, seemed to get stuck at same place every time. THEN…

                      I disabled Auto Wifi (so just Bluetooth)…another reboot, put watch on charger, offline maps now updated successfully.

                      Having done this - if I now re-enable WiFi, and put Watch on charger…it says, “Offline Maps are Up to Date” (or whatever the message is that is similar to that).

                      I R 2 Replies Last reply Reply Quote 1
                      • I Offline
                        ianharding @Nigel Taylor 0
                        last edited by

                        @nigel-taylor-0 Thank you! This was happening on my 9-day old S7. Your workaround fixed it. All maps downloaded.

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                        • R Offline
                          Robert_mp @Nigel Taylor 0
                          last edited by

                          thanks @nigel-taylor-0 ! In my case, it has also succeed.
                          In any case, It is very strange, because the manual instructions says clearly that the watch has to be connected to the wifi in order to download the maps.

                          Nigel Taylor 0N 1 Reply Last reply Reply Quote 0
                          • R Offline
                            Robert_mp
                            last edited by

                            If you do the opposite solution it also works… To disable bluetooth and download vía WiFi (faster).

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                            • H Offline
                              Harboe Bronze Member
                              last edited by

                              I have this problem as well. I mean the download interrupted notification.

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                              • Nigel Taylor 0N Offline
                                Nigel Taylor 0 Bronze Member @Robert_mp
                                last edited by

                                @robert_mp said in Offline map downloading is not working properly on Suunto 7:

                                thanks @nigel-taylor-0 ! In my case, it has also succeed.
                                In any case, It is very strange, because the manual instructions says clearly that the watch has to be connected to the wifi in order to download the maps.

                                Haha yes it does.

                                To be honest, I don’t really see the point of ever enabling WiFi.

                                Everything works without it, and the only time I’m in range of WiFi, I’m going to have my phone with me anyway!

                                A month back I did have a problem in that GPS almanac data didn’t seem to get refreshed if I only had Bluetooth connection…(which resulted in progressively longer time to get a GPS fix), but I think that issue has gone now.

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                                • Dimitrios KanellopoulosD Offline
                                  Dimitrios Kanellopoulos Community Manager
                                  last edited by

                                  Should be fixed

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  Nigel Taylor 0N ? Tom WehrleT 3 Replies Last reply Reply Quote 4
                                  • Nigel Taylor 0N Offline
                                    Nigel Taylor 0 Bronze Member @Dimitrios Kanellopoulos
                                    last edited by

                                    @dimitrios-kanellopoulos I think so…

                                    I re-enabled WiFi today (+ Bluetooth) and maps updated OK.

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                                    • ? Offline
                                      A Former User @Dimitrios Kanellopoulos
                                      last edited by

                                      @dimitrios-kanellopoulos said in Offline map downloading is not working properly on Suunto 7:

                                      Should be fixed

                                      yesterday afternoon/evening maps updated without any issues (didn’t try any workarounds earlier)

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                                      • BulkanB Offline
                                        Bulkan Moderator
                                        last edited by

                                        Looks like solved. 💪💪💪

                                        Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

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                                        • Tom WehrleT Offline
                                          Tom Wehrle @Dimitrios Kanellopoulos
                                          last edited by Tom Wehrle

                                          @dimitrios-kanellopoulos Great job! Thank you 🙂 👏

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