Here we go again: Race crashes mid activity on trainer indoor ride. This is so sad!
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@Olaf-Gottschalk said in Here we go again: Race crashes mid activity on trainer indoor ride. This is so sad!:
Okay, you know me, here I come again, complaining about one of those dreaded mid-activity crashes.
Something that MUST NEVER happen on any sports watch. Something every programmer and product responsible should be ashamed of.
My Suunto Race just did it again. Second crash since I got it, which makes it around one crash every 6 weeks. In comparison to my Polar Grit X Pro which crashed once a week it seems better, but still is completely unacceptable.
I documented it here:
Suunto Race crashing againOf course I am running the latest firmware 2.30.38 and it happened with a HR sensor and my Wahoo Kickr bike connected to it.
Logs are sent out Dimitrios-Kanellopoulos!
Yo dude, it looks like you are screwing your watch in the video.
BTW, the reboot it Suuntoâs cancer, once it happens, it will come again and again.
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Yo dude, it looks like you are screwing your watch in the video.
What do you mean with âyou are screwing itâ? What am I doing wrong?
I am just riding alongâŠBTW, the reboot it Suuntoâs cancer, once it happens, it will come again and again.
When this happened to me it was always once after it crashedâŠ
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I must be lucky, because I have yet to lose any activity in a few months with pretty much daily use of activity tracking.
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@VaineRT daily activity tracking is not what this is about. The crashes happen during session recording.
I am using the Race 24/7 with a total of around 10-20 hours of sports sessions per week. During those recordings of sessions I already encountered 2 crashes with a restart of the Race. The recording is luckily not totally lost, but nevertheless this must never happen at all.
Nobody wants to run a marathon and realize while running that the Race is not recording anymore. This is a total failure of the whole purpose of sports watches. -
@Olaf-Gottschalk Perhaps people are downvoting your post because itâs pretty pointless and just an excuse to vent? You experienced a crash and reported the bug, and then what? Everybody else needs to hear about it, with your usual negative tone?
Thanks for reporting the bug; that is a useful service to the community. But venting about it here just takes up space and spreads negativity for no reason.
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@logger this is not venting. Suunto wants this forum for feedback of users and honestly I cannot understand anybody here who is happy with mid activity crashes.
This is pretty much the ONLY thing a sports watch must never do. I lose faith in the device immediately, so Suunto should be reacting ASAP and with ALL available dev power to find the cause and fix it.
There is a great chance companies DIE from bad software.
My ânegativeâ tone you point out comes directly from me being a software dev who takes great pride in the well executed craftsmanship of coding, including tests and a massive amount of care towards not allowing failures. If management of companies like Suunto do not understand what they sell, they will be doomed - and I do not want this.
I dislike the attitude âwell, it just happensâ a lot. 10 years ago with embedded devices being sold that were not able to receive any firmware updates (bug fixes), those companies had no other way than producing quality products.
This is a disease right now⊠-
@Dimitrios-Kanellopoulos the trouble went on today.
I went for another indoor ride, started Zwift and wanted to also start the RaceâŠ
But today: my sensors could not be found at all! While already in the Zwift race, I tried everything: waiting. Switching off connectivity and re-enabling it. The removing the pairing - only to find out the Race could not even pair my sensors again.
Then I manually powered off the Race and restarted it.
After this procedure, I was able to again pair the sensors.
My logs are again sent out to SuuntoâŠ
This is all devastating again.
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@Likarnik said in Here we go again: Race crashes mid activity on trainer indoor ride. This is so sad!:
logger I donât think venting is such a bad idea. More posts about crashes and maybe suunto will assign more sources to solve this. Although I unfortunately donât put high hopes on this. As @zhang965 said it is suuntoâs cancer, this happened before race already
Your suunto target user credit getting decreased.
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@zhang965 noooooooo
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@Olaf-Gottschalk I agree with you 100%, the watches should never crash during an activity, it is simply unacceptable. That was one reason why I purchased my first Ambit and continued with other Suunto watches. I agree with your initial post, it should never happen. You do have folks at Suunto helping you with this, I hope they solve it soon.
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@Olaf-Gottschalk said in Here we go again: Race crashes mid activity on trainer indoor ride. This is so sad!:
This is pretty much the ONLY thing a sports watch must never do. I lose faith in the device immediately, so Suunto should be reacting ASAP and with ALL available dev power to find the cause and fix it.
Fully agree!! and that is a major issue when you use the watch for trail running in unkown areasâŠ
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@Olaf-Gottschalk did you pair the belt with zwift? if yes that is the issue at least from what I see in the logs. The belt was paired with another device?
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@Dimitrios-Kanellopoulos yes. Why?
This H10 has two channels which are independent. Always works like this and didnât give any problems prior and after. -
@Dimitrios-Kanellopoulos In every setup I run the specific H10 HR belt is used with its 2 BT channels.
Outdoors: Wahoo & Race
Indoors: PC & RaceSame as with the power meters.
And⊠If that can cause crashes⊠That would be absolutely unacceptable.
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@Dimitrios-Kanellopoulos yes. Why?
This H10 has two channels which are independent. Always works like this and didnât give any problems prior and after.How can I see those logs myself?
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@Olaf-Gottschalk said in Here we go again: Race crashes mid activity on trainer indoor ride. This is so sad!:
In every setup I run the specific H10 HR belt is used with its 2 BT channels.
Outdoors: Wahoo & Race
Indoors: PC & RaceFWIW, I use the exact same setup indoors and outdoors as you, i.e.,
- H10 + power meter pedals connected to both Race and Wahoo Roam (outdoors)
- H10 + power meter pedals connected to both Race and Zwift (indoor)
So far I have done 69 activities (mostly indoor) since getting the Race and have not experienced any reboots or problems during activities. The rides are usually between 1 to 3 hours.
This doesnât really help you but I just wanted to share my (positive) experience with the same setup.
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@Mads-Hintz-Madsen I was wondering if at this point all the problems are due to a defective unitâand he never wanted to send it in for service. gosh.
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@Mads-Hintz-Madsen it helps a lot, Mads!
Because thatâs exactly what I did since November - and I cannot understand what this should have to do with a crash according to the logs.
The H10 does not really care whatâs connected to its 2 channels and the Race does not even know anything about a second channelâŠIf like @Dimitrios-Kanellopoulos says this would be the reason for a crash⊠Would be horrifying.
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@robis said in Here we go again: Race crashes mid activity on trainer indoor ride. This is so sad!:
@Mads-Hintz-Madsen I was wondering if at this point all the problems are due to a defective unitâand he never wanted to send it in for service. gosh.
Robis. I am developing software. Believe me, I do know what software issues are.
Iâve been bugged around by other companies with sending in perfectly fine units only to suffer A LOT by having to organize replacement watches for weeks ONLY to get back the same or a different unit and waiting for the next crash to happen weeks later.This is pure software.
If Suunto really strongly believes in the possibility that such things are hardware related, they should immediately send out a replacement upfront to minimize the impact to end users to almost no suffering.