Hardware crown button loses crisp "click" on Race after 3 months...

[Olaf Gottschalk]

Let’s see whether I find similar problems with other Race users:

After only 3 months, my digital crown button, so the one when you press the crown, becomes smooshy, it does not always “click” anymore, if you understand my description.

The strange part is that this is not a constant situation, sometimes it clicks noticably, sometimes there is nothing. No haptic click to feel at all. Very, very, very unsatisfying.

And here we come again: if I wanted this to be replaced, I’d have to go through a looooong time waiting for my unit.
Such a support for sports hardware device - especially during warranty - are completely unacceptable.

Isn’t there a better way, Suunto?

[surfboomerang]

@Olaf-Gottschalk Have you tried soaking it in warm water? Maybe some dirt is causing this issue.

[Mff73]

@Olaf-Gottschalk said in Hardware crown button loses crisp "click" on Race after 3 months...:

Let’s see whether I find similar problems with other Race users:

Let’s see if I can find similar issues for you with searching exactly the same words you used : https://forum.suunto.com/post/131912

[sartoric]

Closing to avoid duplicates