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Heart rate belt turns off heart rate wrist

Scheduled Pinned Locked Moved Suunto 9 Peak
21 Posts 6 Posters 1.2k Views 6 Watching
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  • M Offline
    minimark069
    last edited by 12 Apr 2024, 13:39

    I had this issue prior to the last update but havent had it since updating.

    Suunto S9pp Black
    iPhone 13 mini

    1 Reply Last reply Reply Quote 2
    • J Offline
      jofre100 @Brad_Olwin
      last edited by 12 Apr 2024, 14:42

      @Brad_Olwin I’ve checked if wrist hr is on and it is, I never turn it off and this issue only happens after I made a session with the belt, the next sessions with the wrist I’ll have to fully restart my watch, kinda annoying…

      I know wrist HR is not working because if you look under the watch you don’t see the green light that usually tracks your hr…

      It feels like it’s a bug because when you use the belt the hr wrist does not work automatically (as it should be) but then it’s like the watch forgets to turn the wrist HR on for later measurements, it solves on restart, so it’s definitely not a configuration issue.

      B 1 Reply Last reply 12 Apr 2024, 16:57 Reply Quote 0
      • B Offline
        Brad_Olwin Moderator @jofre100
        last edited by 12 Apr 2024, 16:57

        @jofre100 Since you have done soft resets I would attempt a hard reset. But first, are you using custom or stock sport mode?

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        J 2 Replies Last reply 12 Apr 2024, 17:32 Reply Quote 0
        • J Offline
          jofre100 @Brad_Olwin
          last edited by 12 Apr 2024, 17:32

          @Brad_Olwin stock, I’m not a hardcore user at all, just basic stuff… I’ll try with a hard reset, thanks

          1 Reply Last reply Reply Quote 0
          • J Offline
            jofre100 @Brad_Olwin
            last edited by 29 Apr 2024, 21:18

            @Brad_Olwin update: i’ve done a hard reset and the problem is still there… I don’t know what else to do… Pretty annoying to reboot every time I use the belt…

            B 1 Reply Last reply 30 Apr 2024, 23:32 Reply Quote 0
            • B Offline
              Brad_Olwin Moderator @jofre100
              last edited by 30 Apr 2024, 23:32

              @jofre100 said in Heart rate belt turns off heart rate wrist:

              @Brad_Olwin update: i’ve done a hard reset and the problem is still there… I don’t know what else to do… Pretty annoying to reboot every time I use the belt…

              I did not ask before and did not see what belt you are using?

              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

              J 1 Reply Last reply 1 May 2024, 06:35 Reply Quote 0
              • J Offline
                jofre100 @Brad_Olwin
                last edited by 1 May 2024, 06:35

                @Brad_Olwin Suunto 9 peak and software version 2.26.8

                B 1 Reply Last reply 1 May 2024, 21:30 Reply Quote 0
                • B Offline
                  Brad_Olwin Moderator @jofre100
                  last edited by Brad_Olwin 5 Jan 2024, 21:32 1 May 2024, 21:30

                  @jofre100 said in Heart rate belt turns off heart rate wrist:

                  @Brad_Olwin Suunto 9 peak and software version 2.26.8

                  What HR belt are you using? And above is this 9 Peak or 9 Peak Pro?
                  From firmware and where this is posted you are in the wrong forum thread. I am moving this.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                  • B Brad_Olwin moved this topic from Suunto 9 Peak Pro on 1 May 2024, 21:33
                  • B Offline
                    Brad_Olwin Moderator @jofre100
                    last edited by 1 May 2024, 21:34

                    @jofre100 said in Heart rate belt turns off heart rate wrist:

                    @sartoric I’m sorry, my watch is the 9 peak pro

                    If you are on the firmware you stated it is the 9 Peak not the Pro, please correct this and tell me which HR belt you are using. The 9 Peak development is likely done at the last update. The hardware for the 9 Peak and 9Peak Pro are different.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                    J 1 Reply Last reply 2 May 2024, 06:31 Reply Quote 0
                    • J Offline
                      jofre100 @Brad_Olwin
                      last edited by 2 May 2024, 06:31

                      @Brad_Olwin yes sorry, it’s the 9 peak. The belt I’m using is the Suunto smart hr belt

                      1 Reply Last reply Reply Quote 0
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager
                        last edited by 2 May 2024, 07:32

                        Do you have 24/7 hr enabled ?

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        J 1 Reply Last reply 3 May 2024, 07:17 Reply Quote 0
                        • J Offline
                          jofre100 @Dimitrios Kanellopoulos
                          last edited by 3 May 2024, 07:17

                          @Dimitrios-Kanellopoulos no, should I?

                          B 1 Reply Last reply 3 May 2024, 15:50 Reply Quote 0
                          • B Offline
                            Brad_Olwin Moderator @jofre100
                            last edited by 3 May 2024, 15:50

                            @jofre100 said in Heart rate belt turns off heart rate wrist:

                            @Dimitrios-Kanellopoulos no, should I?

                            Yes, try this and see what happens. I do not have my 9 peak with me but will check all this tonight.

                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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