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Shimano E-bike systems

Scheduled Pinned Locked Moved SuuntoPlus™ Sports Apps
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  • T Offline
    ttsirkia @Raimo Järvi
    last edited by 22 May 2024, 13:32

    @Raimo-Järvi said in Shimano E-bike systems:

    Did you have heart rate belt and/or other Bluetooth sensors connected to the watch when the problem occurred?

    No, no other devices. Just the bluetooth connection to the bike and BT connection between phone and the watch. I didn’t try to switch of the BT of the phone.

    1 Reply Last reply Reply Quote 0
    • G Offline
      GPpov
      last edited by 28 May 2024, 15:26

      Ich habe nun meine erste Uhr zurückgeschickt, selbst nach dem letzten Update war keine Verbindung über Bluetooth möglich, bzw hatte sich die Uhr kurzfristig mit dem Fahrrad verbunden und sich dann aber sofort wieder getrennt.

      Dasselbe Problem nun mit der zweiten Uhr, die Bluetooth-Verbindung bricht sofort wieder ab.
      Jetzt habe ich ein Lock file von der neuen Uhr an Suunto gesendet, mal sehen ob ich eine Antwort von Suunto bekomme

      1 Reply Last reply Reply Quote 0
      • B Offline
        Boss-Hogg-450
        last edited by 22 Jun 2024, 10:51

        @Raimo-Järvi Seeing how this thread hasn’t been updated recently, I just wondered if there have been any fixes / updates to the shimano watch and bike connection issues as detailed by others. I know there was a bluetooth connection update for verticals and race models not so long ago, just wondered if that made any difference. Many thanks.

        R 1 Reply Last reply 22 Jun 2024, 20:28 Reply Quote 0
        • R Offline
          Raimo Järvi @Boss-Hogg-450
          last edited by 22 Jun 2024, 20:28

          @Boss-Hogg-450 Fixing the issue with Shimano e-bike and Di2 SuuntoPlus apps requires another Bluetooth update in the watch. Unfortunately it can’t be fixed just by updating the SuuntoPlus apps. Fix hasn’t been published yet, we’ll post an update here when it’s published.

          Pragmatic Programmer

          F 1 Reply Last reply 15 Jul 2024, 16:06 Reply Quote 5
          • J Offline
            joerocripeh @Mff73
            last edited by 2 Jul 2024, 05:52

            @Mff73 said in Shimano E-bike systems:

            @ttsirkia
            https://forum.suunto.com/search?in=titles&term=Shimano&matchWords=any&by=&categories=&searchChildren=false&hasTags=&replies=&repliesFilter=atleast&timeFilter=newer&timeRange=&sortBy=relevance&sortDirection=desc&showAs=posts

            Thanks it’s Help Me

            1 Reply Last reply Reply Quote 0
            • F Offline
              FrankyWe @Raimo Järvi
              last edited by 15 Jul 2024, 16:06

              @Raimo-Järvi Dear Raimo Järvis, Question from a new Race2 owner who is reluctant to return this great watch. Is there any word on when the Bluetooth update will be rolled out?

              F 1 Reply Last reply 16 Jul 2024, 20:23 Reply Quote 1
              • F Offline
                FrankyWe @FrankyWe
                last edited by 16 Jul 2024, 20:23

                @Fetzer66 said in Shimano E-bike systems:

                @Raimo-Järvi Dear Raimo Järvis, Question from a new Race2 owner who is reluctant to return this great watch. Is there any word on when the Bluetooth update will be rolled out?

                sorry, It should of course be Race S, not Race2. I just sent a diagnostic log, but couldn’t specify why I did it. Would that help you? If so, how can I send it to you? By the way, I have swapped my shimano steps e6100 for the shimano steps ew-en100 junction-a kit. But my Garmin devices (Edge bike computer and watch) have no problems with it and Shimano also says that you can swap the e6100 with the en100 junction-a kit. I just want to have a clean handlebar, hence the desire to do it with my new Suunto watch.

                1 Reply Last reply Reply Quote 0
                • P Offline
                  psevcs
                  last edited by 25 Jul 2024, 12:39

                  Today the shimano app worked on my Suuto race s…but only for 1 seccond !

                  1 Reply Last reply Reply Quote 0
                  • F Offline
                    FrankyWe
                    last edited by 10 Aug 2024, 16:07

                    It still does not work with software version 2.35.36 (Race S model). I’m a bit disappointed, it shouldn’t be that difficult for something like this to work. I would like to open a support ticket, but I have to work myself at the times when the chat is open.

                    So we have to keep waiting …

                    R 1 Reply Last reply 10 Aug 2024, 17:16 Reply Quote 0
                    • R Offline
                      Raimo Järvi @FrankyWe
                      last edited by 10 Aug 2024, 17:16

                      @FrankyWe Fixing it requires a Bluetooth update that will be included in next watch software update. I’m not sure when exactly, but soon.

                      Pragmatic Programmer

                      M R 2 Replies Last reply 16 Aug 2024, 15:48 Reply Quote 2
                      • M Offline
                        Martin Gaal
                        last edited by 16 Aug 2024, 15:40

                        hello, I use Suunto 9 Baro, but I was very disappointed that after so long Suunto is not able to solve the problem with the Bluetooth connection. I installed the app successfully in the watch. (Shimano EP8 motor and after connecting, the information connected is displayed for a moment, after a second it disappears and it says disconnection … and separate again it happens all the time and the display on the watch literally flashes, connected, disconnection, connected… please competent either download this app or just do something with it, time is marching on and makes me change my watch to another brand.thanks in advance for any reply

                        I M 2 Replies Last reply 16 Aug 2024, 16:41 Reply Quote 0
                        • M Offline
                          Martin Gaal @kuba1234
                          last edited by 16 Aug 2024, 15:42

                          @kuba1234 ako si to spravil? Prosím?

                          1 Reply Last reply Reply Quote 0
                          • M Offline
                            Martin Gaal @Raimo Järvi
                            last edited by 16 Aug 2024, 15:48

                            @Raimo-Järvi please will the Suunto 9 Baro watch be repaired as well?

                            1 Reply Last reply Reply Quote 0
                            • I Offline
                              isazi Moderator @Martin Gaal
                              last edited by 16 Aug 2024, 16:41

                              @Martin-Gaal S9B is not receiving any new updates, so nothing will change for you. Maybe compatibility of older watches with this S+ app will be removed if an updated Bluetooth driver is needed.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              1 Reply Last reply Reply Quote 0
                              • M Offline
                                Martin Gaal @Martin Gaal
                                last edited by 17 Aug 2024, 04:47

                                @Martin-Gaal said in Shimano E-bike systems:

                                hello, I use Suunto 9 Baro, but I was very disappointed that after so long Suunto is not able to solve the problem with the Bluetooth connection. I installed the app successfully in the watch. (Shimano EP8 motor and after connecting, the information connected is displayed for a moment, after a second it disappears and it says disconnection … and separate again it happens all the time and the display on the watch literally flashes, connected, disconnection, connected… please competent either download this app or just do something with it, time is marching on and makes me change my watch to another brand.thanks in advance for any reply

                                1 Reply Last reply Reply Quote 0
                                • R Offline
                                  Rafał Bełzowski @Raimo Järvi
                                  last edited by 4 Sept 2024, 11:09

                                  @Raimo-Järvi I have just installed lates update for Sunnto Race S 2.37.34 and it seems to fixed the problem with connection to bike when checking in garage, I will need to take a bike for a ride to confirm that it is not dropping conenction then

                                  R 1 Reply Last reply 4 Sept 2024, 19:15 Reply Quote 1
                                  • R Offline
                                    Raimo Järvi @Rafał Bełzowski
                                    last edited by 4 Sept 2024, 19:15

                                    @Rafał-Bełzowski 2.37.34 should include fix for the connection issue, but I don’t work for Suunto anymore, so I don’t have any inside information. If it works in garage, then the issue has probably been fixed.

                                    As @isazi said, S9B is not getting any updates, and the only chance of fixing the connection issue for S9B is that it gets fixed in Shimano side. Also note that connection works for some Shimano devices even without the fix (don’t ask which ones).

                                    Pragmatic Programmer

                                    1 Reply Last reply Reply Quote 2
                                    • Teemu HänninenT Offline
                                      Teemu Hänninen
                                      last edited by 31 Jan 2025, 13:47

                                      Hi,

                                      I just wanted to report that I’m pleasantly surprised how well the App is working. I’ve been using Shimano app with my Vertical for a month now, no issues whatsoever.

                                      Even yesterday, when I has a bit of a trouble with my bike, and I had to reboot the system two times during the ride to get the assistance back, I still didn’t miss any data. I was expecting a loss of connnection when rebooting during the excersise, but no, everything just worked smoothly.

                                      Obviously I was late to the game, but it seems I missedn the connection problems altogether.

                                      1 Reply Last reply Reply Quote 3
                                      • Teemu HänninenT Offline
                                        Teemu Hänninen
                                        last edited by 3 Apr 2025, 11:53

                                        @Raimo-Järvi I know you said you don’t work for Suunto anymore, but I guess you could still know the answer to tihs:

                                        As the “Shimano E-bike systems” doesn’t seem to be available for the new E-biking sports modes, is it because the “Shimano E-bike systems” app would neet to be updated, or configure differently?

                                        Or is there something wrong with the newq sports modes?

                                        Thanks.

                                        R I 2 Replies Last reply 3 Apr 2025, 18:42 Reply Quote 0
                                        • R Offline
                                          Raimo Järvi @Teemu Hänninen
                                          last edited by 3 Apr 2025, 18:42

                                          @Teemu-Hänninen I think Suunto needs to add E-biking sport modes (or activity types) to the Shimano SuuntoPlus apps. SuuntoPlus apps are either available in all activities, or have a list of activities where they can be activated (running, cycling etc.). E-biking activities need to be added to that list for the Shimano apps, and the SuuntoPlus apps need to be updated.

                                          Pragmatic Programmer

                                          1 Reply Last reply Reply Quote 1
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