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Live location S+ app

Scheduled Pinned Locked Moved SuuntoPlus™ Sports Apps
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  • M Offline
    Miroslava @Nikolai Simonov
    last edited by 22 days ago

    @Nikolai-Simonov So either I’m stupid or it doesn’t work 😄 I went for a run yesterday, I set everything up, just like you sent me in the instructions, I’m attaching a photo. It registered the position but nothing happened, no movement, no data, nothing.1000016250.jpg 1000016252.png Today I went out to the street to try walking to work. I’m not exaggerating but I had to press the button 10 times because the device was not found. On the 11th attempt it connected, I say ok I sent my location to my friend, let her follow me, I even tried an SOS SMS, all this is ok I send a photo of the walk 1000016259.png
    but I have basically three questions

    1. why do I have to press the button on the watch 10 times before the device finds it? Is it a problem with android or what?
    2. it didn’t show my heart rate, only my movement speed
    3. every minute I got a notification on my phone that the watch was connected (can I turn it off somehow? this was very annoying). During a walk that lasted 2.5km, I got those notifications about 15 times.
      I have no idea what I’m doing wrong
    N 1 Reply Last reply 22 days ago Reply Quote 0
    • N Offline
      Nikolai Simonov @Miroslava
      last edited by 22 days ago

      @Miroslava
      Thanks for trying it out and for the detailed message!

      • What button are you pressing 10 times?

      • To see heart rate in the tracking view, make sure the “Additional metrics” option is enabled in the app settings.
        Media Pack Settings.png

      • Repeated “watch connected” notifications
        Those shouldn’t appear constantly. That sounds like an issue possibly a phone-specific behavior. Could you let me know what phone model and Android version you’re using?

      Suunto Race
      Suunto Wings
      Suunto 9Baro

      T M F 3 Replies Last reply 22 days ago Reply Quote 1
      • T Offline
        Tieutieu Platinum Member @Nikolai Simonov
        last edited by 22 days ago

        @Nikolai-Simonov Thanks. I just edited my test report to specify that sending metrics was off and that i had continious gnss ON.
        I’ll test again with notifications off, gnss off and additional metrics on

        Suunto’s devices at home :
        Vertical titanium solar
        Suunto Race S
        S9pp titanium sand
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        S9B titanium Ambassador edition, A3P, X6

        1 Reply Last reply Reply Quote 0
        • M Offline
          Miroslava @Nikolai Simonov
          last edited by 22 days ago

          @Nikolai-Simonov

          1. hod.jpg 1. I pressed the top button 10 times today until it connected
            1. I already understood that it’s in the settings 🙂
          2. Motorola edge neo 30 i think android 14
            tommorow i go run and try it again
          1 Reply Last reply Reply Quote 0
          • D Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by 22 days ago

            Is the web made with react ?

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            N 1 Reply Last reply 22 days ago Reply Quote 0
            • F Offline
              Francesco Pagano Silver Members Bronze Member @Nikolai Simonov
              last edited by 22 days ago

              @Nikolai-Simonov said in Live location S+ app:

              Repeated “watch connected” notifications

              I can confirm on Android 14 I see repeated notifications “watch connected / watch disconnected”, every 30 seconds or so

              S9PP
              S5

              M 1 Reply Last reply 22 days ago Reply Quote 1
              • M Offline
                Miroslava @Francesco Pagano
                last edited by 22 days ago

                @Francesco-Pagano exactly as me

                N 1 Reply Last reply 22 days ago Reply Quote 0
                • N Offline
                  Nikolai Simonov @Miroslava
                  last edited by 22 days ago

                  Hi @Miroslava @Francesco-Pagano
                  Thanks a lot for helping test and report this!

                  I was able to reproduce the issue — on some devices, it looks like there’s a conflict with the Suunto App (SA). Roughly once per minute, SA causes the disconnection between Live.t and the S+ app on watch and that’s why you’re seeing repeated connection notifications.

                  I still need a bit of time to fully investigate what’s going on, but in the meantime:

                  Good news:
                  The SuuntoPlus app handles reconnection correctly, so even with these interruptions, tracking should continue to work well.

                  Temporary workaround:
                  You can mute notifications from the Live.t app in your phone’s system settings. That should make it less annoying until the fix is ready.

                  I’ll publish a small hotfix soon to make the connection notification silent by default.

                  Thanks again for your help in tracking down this weird bug really appreciate it!

                  Suunto Race
                  Suunto Wings
                  Suunto 9Baro

                  M 2 Replies Last reply 22 days ago Reply Quote 4
                  • N Offline
                    Nikolai Simonov @Dimitrios Kanellopoulos
                    last edited by 22 days ago

                    @Dimitrios-Kanellopoulos nope, it’s svelte

                    Suunto Race
                    Suunto Wings
                    Suunto 9Baro

                    1 Reply Last reply Reply Quote 1
                    • M Offline
                      Miroslava @Nikolai Simonov
                      last edited by 22 days ago

                      @Nikolai-Simonov I’m super glad I helped you catch the mistakes, we’ll see how it goes after the fix, when I try it out 🙂

                      1 Reply Last reply Reply Quote 0
                      • D Offline
                        Dušan Ković
                        last edited by 22 days ago

                        @Nikolai-Simonov Would adding different intervals between data pings be beneficial for mobile phone battery life? For example - 1min, 2min, 5min, 10min, 15min, 30min, 1 hour, etc. On a lot of activities you don’t need real-time (1sec pings) tracking

                        SR
                        SA latest beta
                        Polar Verity Sense
                        Pixel 6

                        1 Reply Last reply Reply Quote 2
                        • M Offline
                          Miroslava @Nikolai Simonov
                          last edited by 21 days ago

                          @Nikolai-Simonov 1000016277.png today run livetrack worked perfectly

                          1 Reply Last reply Reply Quote 2
                          • S Offline
                            SergioB
                            last edited by SergioB 21 days ago

                            Tested today with a 2h bike ride, with Suunto Race and Android 13 on a 3 years old Motorola smartphone.
                            Everything worked well!
                            Battery consumption on the smartphone was 7%
                            After stopping the activity and reopening Suunto App to look at the stats, I noticed the watch was unpaired (and I thought it had disconnected at the beginning of the activity because I didn’t receive any notification during my ride, despite founding them on the smartphone)

                            Btw for me the app is great!

                            Suunto Race Stainless Steel (always updated to latest FW) and Suunto App on Android 13.

                            Previously owned/tested: Suunto Vertical Stainless Steel, Suunto 9, Suunto 3.

                            N 1 Reply Last reply 21 days ago Reply Quote 1
                            • N Offline
                              Nikolai Simonov @SergioB
                              last edited by 21 days ago

                              @Francesco-Pagano @Miroslava @SergioB

                              I’ve investigated the issue that, when Suunto App (SA) is running, a Live.τ session on the watch may unexpectedly disconnect and immediately reconnect every 60-90 seconds. also the same issue if SA lost connection with watch.

                              TL;DR: Unfortunately, this is a limitation we cannot fully solve from the Live.τ side alone.

                              ⸻

                              The root of the conflict (without diving deep into tech):

                              • The watch can hold only one “live” Bluetooth link to the phone at a time.
                              • When SA wakes up in the background to sync, the watch switches that link over to SA.
                              • Live.τ also needs the same Bluetooth link to stream your track in real time. When SA grabs the link, Live.τ’s session is dropped.
                              • This happens only on Android. On iOS, Suunto App is far more restricted in the background and doesn’t run a permanent service, so the conflict doesn’t appear.

                              Together, these points explain the periodic disconnect/reconnect behavior you may see.

                              In practice this shouldn’t break your recording: the S+ app on the watch reconnects in about a second—essentially one event-loop tick—so no data should be lost. Still, the reconnection is a little annoying and does cost a tiny bit of extra battery.

                              ⸻

                              How can we ease the conflict?

                              Because Suunto App (SA) and Live.τ vie for the same Bluetooth connection, the real limitation lives inside the watch’s BLE firmware.

                              • Temporarily stopping SA’s background service would prevent the clash, but Android doesn’t allow one app to shut down another; In addition I’ve not found any way to stop this service via SA UI, if somebody know how to do that, please let me know it could be a basic recommendation.
                              • Disabling “Discovery” on the watch probably won’t help: SA already has a bonded connection to the watch, and during an active workout the watch generally doesn’t advertise itself anyway, so SA can still reclaim the link.
                              • Ideally we could cooperate with SA e.g., send it an some kind intent that saying “Live.τ is taking the connection now; please pause sync”, however that would require close collaboration with Suunto’s app team.

                              ⸻

                              What we’ve done so far

                              In the latest release, Live.τ now shows silent reconnection notifications so the pop-ups are less distracting. For now that’s all we can do. 🤷

                              Suunto Race
                              Suunto Wings
                              Suunto 9Baro

                              P A F 4 Replies Last reply 21 days ago Reply Quote 7
                              • P Offline
                                panadero @Nikolai Simonov
                                last edited by 21 days ago

                                Hi Folks!

                                Are you was also super excited about this live location feature. How did you manage to install it?

                                I tried to install it as usual. In the iPhone App shows as installed and loaded in my Suunto Race. However, it doesn’t show up in the SuuntoPlus menu when setting up the activity in the watch.

                                Of course my watch is not connecting to the new live.T app.

                                Tried to install/uninstall the LiveLocation (as well as other S+ apps) but doesn’t seem to solve the issue. Did a soft reset already.

                                Did u experience something similar?

                                Thx

                                IMG-1716.png

                                IMG-1717.jpg

                                1 Reply Last reply Reply Quote 0
                                • A Offline
                                  Antoine Bronze Member @Nikolai Simonov
                                  last edited by 21 days ago

                                  @Nikolai-Simonov said in Live location S+ app:

                                  @Francesco-Pagano @Miroslava @SergioB

                                  I’ve investigated the issue that, when Suunto App (SA) is running, a Live.τ session on the watch may unexpectedly disconnect and immediately reconnect every 60-90 seconds. also the same issue if SA lost connection with watch.

                                  TL;DR: Unfortunately, this is a limitation we cannot fully solve from the Live.τ side alone.

                                  ⸻

                                  The root of the conflict (without diving deep into tech):

                                  • The watch can hold only one “live” Bluetooth link to the phone at a time.
                                  • When SA wakes up in the background to sync, the watch switches that link over to SA.
                                  • Live.τ also needs the same Bluetooth link to stream your track in real time. When SA grabs the link, Live.τ’s session is dropped.
                                  • This happens only on Android. On iOS, Suunto App is far more restricted in the background and doesn’t run a permanent service, so the conflict doesn’t appear.

                                  Together, these points explain the periodic disconnect/reconnect behavior you may see.

                                  In practice this shouldn’t break your recording: the S+ app on the watch reconnects in about a second—essentially one event-loop tick—so no data should be lost. Still, the reconnection is a little annoying and does cost a tiny bit of extra battery.

                                  ⸻

                                  How can we ease the conflict?

                                  Because Suunto App (SA) and Live.τ vie for the same Bluetooth connection, the real limitation lives inside the watch’s BLE firmware.

                                  • Temporarily stopping SA’s background service would prevent the clash, but Android doesn’t allow one app to shut down another; In addition I’ve not found any way to stop this service via SA UI, if somebody know how to do that, please let me know it could be a basic recommendation.
                                  • Disabling “Discovery” on the watch probably won’t help: SA already has a bonded connection to the watch, and during an active workout the watch generally doesn’t advertise itself anyway, so SA can still reclaim the link.
                                  • Ideally we could cooperate with SA e.g., send it an some kind intent that saying “Live.τ is taking the connection now; please pause sync”, however that would require close collaboration with Suunto’s app team.

                                  ⸻

                                  What we’ve done so far

                                  In the latest release, Live.τ now shows silent reconnection notifications so the pop-ups are less distracting. For now that’s all we can do. 🤷

                                  Hello,
                                  Thanks !
                                  I am wondering if using a Bluetooth device (like a heart rate sensor) might increase disconnections.
                                  How do you update the app? Do we need to download it again? (Not yet available in playstore)

                                  Watch: Suunto vertical solar

                                  N 1 Reply Last reply 21 days ago Reply Quote 0
                                  • F Offline
                                    Francesco Pagano Silver Members Bronze Member @Nikolai Simonov
                                    last edited by 21 days ago

                                    @Nikolai-Simonov said in Live location S+ app:

                                    What we’ve done so far

                                    In the latest release, Live.τ now shows silent reconnection notifications

                                    @Nikolai-Simonov does it mean the app has been updated? I checked PlayStore and didn’t find a new version. After your previous post, I disabled app notifications from the system settings, and now I noticed that the app requires notifications permissions when I launch it, otherwise it won’t move to the home screen 🤔
                                    Thanks again for looking into this issue and for the details you’re providing

                                    1000009289.jpg

                                    S9PP
                                    S5

                                    1 Reply Last reply Reply Quote 0
                                    • S Offline
                                      safari
                                      last edited by 21 days ago

                                      Hello, the area in the image comes with the results of the training. What is the meaning of this SID code?
                                      IMG_4115.jpeg

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                                      N 1 Reply Last reply 21 days ago Reply Quote 0
                                      • D Offline
                                        duffman19
                                        last edited by duffman19 21 days ago

                                        @Nikolai-Simonov I just used the app for an activity and none of my phone’s notifications came through to the watch. That is, I didn’t see any text or phone calls on the watch. When I stopped the activity, they all came through at once. Is this expected behavior or due to the update you mentioned above attempting to silence the live.t app notifications? Not receiving phone notifications would be less safe and convenient in my case.

                                        (Really appreciate your work, btw.)

                                        Edit: I’m on iOS

                                        Vertical Ti / S9PP Ti

                                        N 1 Reply Last reply 21 days ago Reply Quote 0
                                        • N Offline
                                          Nikolai Simonov @Antoine
                                          last edited by 21 days ago

                                          @Antoine

                                          Using external Bluetooth devices like HR monitors, Stryd, or CORE shouldn’t cause any disconnection issues they work independently and don’t interfere with the watch-to-phone connection.

                                          As for updates:
                                          You can still download the latest version as an APK from the website.
                                          Are there no google play version at all? It probably should be live, since yesterday.

                                          The update is currently under review in the Play Store — usually, Google takes a day or two to approve updates.

                                          Suunto Race
                                          Suunto Wings
                                          Suunto 9Baro

                                          A 1 Reply Last reply 20 days ago Reply Quote 1
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