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Watch faces not syncing

Scheduled Pinned Locked Moved Suunto 9 Peak Pro
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  • J Offline
    JanJ1968
    last edited by 15 Oct 2024, 09:30

    After trying every suggested solution on the forum (kill app, reset app, soft reset watch, hard reset watch, numerous times synced) the watch faces still do not sync or become available on the watch. Will Suunto be solving this issue in the next update of the software? I am on iOS (Iphone 15) btw

    B 1 Reply Last reply 15 Oct 2024, 13:02 Reply Quote 0
    • B Offline
      Brad_Olwin Moderator @JanJ1968
      last edited by 15 Oct 2024, 13:02

      @JanJ1968 I am having syncing problems on production firmware as well. I reported this issue some time ago and it was supposedly fixed in the last update. However, I still have syncing issues with production firmware. I added more information to the bug report so we will see what happens. I do not think this is affecting very many individuals so it may be difficult to track down. I will keep you posted.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      1 Reply Last reply Reply Quote 2
      • A Offline
        althaea35 Bronze Member
        last edited by 27 Dec 2024, 06:08

        Having this problem. Both watch faces and guides not synching to my Race.

        Tried all reset and reload options, even a factory reset (which almost bricked the watch).

        Problem only started today when I tried to remove the Christmas watch face and add the NYE watch faces.

        M5, Quest, Trackpod, A2S, SSU, S9B, S9P, Race
        Garmin 305, 60, 405, Fenix 2, 945, 955
        Polar M430, Vantage V

        E 1 Reply Last reply 27 Dec 2024, 11:49 Reply Quote 0
        • E Offline
          EDUSP @althaea35
          last edited by 27 Dec 2024, 11:49

          @althaea35 I have the same issue.

          A 1 Reply Last reply 27 Dec 2024, 18:33 Reply Quote 1
          • A Offline
            althaea35 Bronze Member @EDUSP
            last edited by althaea35 27 Dec 2024, 18:33

            @EDUSP I am not sure if I should attempt a firmware downgrade like it is suggested for 9pp.

            When I tried a factory reset it went into the looping mode I have seen reported elsewhere. I left it for about an hour and it resolved itself; however, whilst that reset some of the stats (e.g HRV, steps etc.) it didn’t remove the watch faces nor the build up of guides. I am nervous about trying the firmware downgrade after that.

            Update: Did the factory reset again and this time it came through ok.

            M5, Quest, Trackpod, A2S, SSU, S9B, S9P, Race
            Garmin 305, 60, 405, Fenix 2, 945, 955
            Polar M430, Vantage V

            1 Reply Last reply Reply Quote 1
            • E Offline
              EDUSP
              last edited by 28 Dec 2024, 11:32

              In the meantime, new faces have appeared in the application.I just added them and that was it. But they appeared overnight …

              A 1 Reply Last reply 30 Dec 2024, 15:55 Reply Quote 1
              • A Offline
                agva3342 @EDUSP
                last edited by 30 Dec 2024, 15:55

                @EDUSP I re install the application in order to appear the watch faces function. Nothing appears. I reset the phone and nothing yet. I’ve got the 9 baro .

                L 1 Reply Last reply 31 Dec 2024, 00:34 Reply Quote 0
                • L Offline
                  larrybbaker @agva3342
                  last edited by 31 Dec 2024, 00:34

                  @agva3342 9Baro does no support the watch face feature. Only latest model watches.

                  SV Solar
                  iPhone 16 Pro

                  A 1 Reply Last reply 1 Jan 2025, 19:04 Reply Quote 0
                  • A Offline
                    agva3342 @larrybbaker
                    last edited by 1 Jan 2025, 19:04

                    @larrybbaker thanks 👍

                    1 Reply Last reply Reply Quote 0
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