Software update 2.39.20 (2024 Q4)

[Egika]

@duffman19 said in Software update 2.39.20 (2024 Q4):

@pavel-samokha said in Software update 2.39.20 (2024 Q4):

• SuuntoPlus Sports App displays device connection status

Is this explained anywhere? Does this mean any Sports App has the ability to show device connections? Is this with an icon?

if you enable the S+ that connects to a BT device (like Suunto Aqua), it will show “connected” if successful. Screenshot in German. “connected” = “verbunden”

[MirkoP]

Good morning! S9PP here. From the update the OHR stop to works after a few hrs from the restart. Multiple soft restart and 1 switch off from the update. I did a soft reset just before sleep and the sleep tracking stop to record after 1:12 hrs (I think this time is align with the duration of the ohr sensor ) . Today I will try make a factory reset. Otherwise I will forced to make a firmware downgrade, waiting for a fixing of this annoying bug.

While the ui update is fantastic!

[SuperFlo75]

After the update, my wife’s S9PP stopped the OHR this night, which causes a wrong sleep tracking… we did a soft reset… wait and see… it seems to be an issue with the S9PP? My SV is working as usual!

[taziden]

Same here. 1h47min of sleep according to S9PP, then no more HR after that.

[Dimitrios Kanellopoulos]

Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77

Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.

Could you help me out ?

[fv4500]

@Dimitrios-Kanellopoulos
Same issue observed here, 9PP shows no OHR at all. Sensor is off. Won’t work or get active in the context of an activity either (OHR on, sensor/belt HR off). HR widget shows “Heart rate - not measured”.

Soft reset restored OHR back.

Keeping an eye on how this develops!

[cheetah694]

@BrunoH I tried everything and my Control Panel was still broken. I gave up on it and went to work. Now it’s repaired by itself. Took literally no extra actions. Maybe just give it some time and it will be cured.

[SLAUB1]

S9PP here, and no sleep tracking for 2 days now. OHR needs a soft reset to start working again.

[tmclr]

@Dimitrios-Kanellopoulos

Seems this is an issue for all 9PP users. Also being reported on Reddit.

Mine is the same - heart rate readings too high when working, but frequently OHR sensor not working at all, and sleep tracking also broken.

[minimark069]

The same for me S9PP stopped OHR at midday yesterday until I did a reset and only recorded 1.12h sleep last night.
On a more positive note my suunto smart belt seem to be connecting to the watch again following connection issues with the previous FW.

[pilleus]

No problems with my S9PP. I had the issue with an earlier firmware, but since the last two updates it seems to be solved.

[thanasis]

so far the update is exceptional… leading me to also sell the AWU . it’s simply great an update

[Francesco Pagano]

On the positive side, this issue with OHR stopping is saving me quite a lot of battery charge

[Audaxjoe]

@cheetah694 mine was the same. Just started working.

[gerasimos]

@thanasis how about battery drain problems and offset, back to normal?
AWU what it is?

[Janne Leppamaki]

Logs sent. Hopefully those help

[andry_ua]

new update, but still without Ukrainian language… very sad…

[Matúš]

@pilleus said in Software update 2.39.20 (2024 Q4):

No problems with my S9PP. I had the issue with an earlier firmware, but since the last two updates it seems to be solved.

Same here! (At the moment…)

[t-Dox]

Hi guys, on 9pp, it seems there is a problem with the counting of watch faces installed on the watch, the default one is not considered and therefore when you get to 3/4, it does not install others. On the counting of sleep hours, it also seems to me that they are counted badly, battery life instead perhaps improved slightly (used 30% in two days with an hour of indoor activity without GPS) but I prefer to wait a few charge cycles to see if it has improved/resolved (I did both hard reset and restart, after the firmware update)

[Александр Даниленко]

@Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):

Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77

Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.

Could you help me out ?

I sent it just now

As additional information, here is the video showing that OHR doesn’t respond at all (even activity start or oxygen blood measurement):

https://youtu.be/lnAEC9PiR98?si=Ndj0l9qhMBsaDRyD

P.S. OHR stopped working 3rd time for the last 2 days.