Software update 2.39.20 (2024 Q4)

[taziden]

Same here. 1h47min of sleep according to S9PP, then no more HR after that.

[Dimitrios Kanellopoulos]

Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77

Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.

Could you help me out ?

[fv4500]

@Dimitrios-Kanellopoulos
Same issue observed here, 9PP shows no OHR at all. Sensor is off. Won’t work or get active in the context of an activity either (OHR on, sensor/belt HR off). HR widget shows “Heart rate - not measured”.

Soft reset restored OHR back.

Keeping an eye on how this develops!

[cheetah694]

@BrunoH I tried everything and my Control Panel was still broken. I gave up on it and went to work. Now it’s repaired by itself. Took literally no extra actions. Maybe just give it some time and it will be cured.

[SLAUB1]

S9PP here, and no sleep tracking for 2 days now. OHR needs a soft reset to start working again.

[tmclr]

@Dimitrios-Kanellopoulos

Seems this is an issue for all 9PP users. Also being reported on Reddit.

Mine is the same - heart rate readings too high when working, but frequently OHR sensor not working at all, and sleep tracking also broken.

[minimark069]

The same for me S9PP stopped OHR at midday yesterday until I did a reset and only recorded 1.12h sleep last night.
On a more positive note my suunto smart belt seem to be connecting to the watch again following connection issues with the previous FW.

[pilleus]

No problems with my S9PP. I had the issue with an earlier firmware, but since the last two updates it seems to be solved.

[thanasis]

so far the update is exceptional… leading me to also sell the AWU . it’s simply great an update

[Francesco Pagano]

On the positive side, this issue with OHR stopping is saving me quite a lot of battery charge

[Audaxjoe]

@cheetah694 mine was the same. Just started working.

[gerasimos]

@thanasis how about battery drain problems and offset, back to normal?
AWU what it is?

[Janne Leppamaki]

Logs sent. Hopefully those help

[andry_ua]

new update, but still without Ukrainian language… very sad…

[Matúš]

@pilleus said in Software update 2.39.20 (2024 Q4):

No problems with my S9PP. I had the issue with an earlier firmware, but since the last two updates it seems to be solved.

Same here! (At the moment…)

[t-Dox]

Hi guys, on 9pp, it seems there is a problem with the counting of watch faces installed on the watch, the default one is not considered and therefore when you get to 3/4, it does not install others. On the counting of sleep hours, it also seems to me that they are counted badly, battery life instead perhaps improved slightly (used 30% in two days with an hour of indoor activity without GPS) but I prefer to wait a few charge cycles to see if it has improved/resolved (I did both hard reset and restart, after the firmware update)

[Александр Даниленко]

@Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):

Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77

Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.

Could you help me out ?

I sent it just now

As additional information, here is the video showing that OHR doesn’t respond at all (even activity start or oxygen blood measurement):

https://youtu.be/lnAEC9PiR98?si=Ndj0l9qhMBsaDRyD

P.S. OHR stopped working 3rd time for the last 2 days.

[sebchastang]

@BrunoH said in Software update 2.39.20 (2024 Q4):

@kriskus no amount of soft resets or language changes can fix this on my Vertical.

Same issue on my Vertical
Still persists after several reboot/soft reset.
Any advice is welcome.

[Александр Даниленко]

@MirkoP said in Software update 2.39.20 (2024 Q4):

Otherwise I will forced to make a firmware downgrade, waiting for a fixing of this annoying bug.

How to make a firmware downgrade?

[sebchastang]

@sebchastang Update: “control panel” works as expected now after powering off the watch, let it rest on the table for 15 minutes and restart it