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Software update 2.39.20 (2024 Q4)

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  • P Offline
    Pavlas
    last edited by 20 Dec 2024, 09:21

    So my control panels broke yesterday. Looks like it happened after activity.

    🔺Vertical All Black

    ex:
    Ambit2 Black
    Ambit3 Peak Sapphire
    Spartan Ultra Stealth Titanium
    S9B All Black
    Ocean All Black (for testing only)
    >>> YouTube Channel <<<

    1 Reply Last reply Reply Quote 1
    • А Offline
      Александр Даниленко @tmclr
      last edited by 20 Dec 2024, 09:31

      @tmclr said in Software update 2.39.20 (2024 Q4):

      I’ve reverted to 2.37.48.

      Confirmed my thoughts about the new UI - I prefer the old version. The new setup didn’t scroll smoothly and also shrunk the text of non-selected options for no good reason, making them harder to see.

      I’d also rather have functioning OHR/sleep tracking than a Christmas tree watch face. 😁

      I do wonder how Suunto can release a update such as this with fundamental faults that disable a primary function of the watch… Is there no Beta testing?
      Also no updates on here on likely timing for a fix.

      I also returned to 2.37.48…but we can still use a Christmas tree watchface. The only problem is that the old firmware doesn’t have green color of watchface. But mint green is ok)

      Suunto Race S

      P 1 Reply Last reply 4 Jan 2025, 22:37 Reply Quote 1
      • N Offline
        Nicola Fontana
        last edited by 20 Dec 2024, 09:35

        Dear development Team,

        it´s not the first time this happens but this latest update 2.39.20 did more harm then good. Now my heart frequecy sensor, which for me is the MOST important feature in a fitness watch, is not working. It is stuck and on display i see only “Measuring…”, if I reboot the watch it works for some time then again gets stuck. I must say I was a really big fan of Suunto and especially of its philosophy of beeing a small focused company caring for the environment and delivering high quality products with premium materials and fewer but high performing software features. Since now software issues happened one too many time I think I will move to another watch because I am not ready to loose so much training data cosnidering I payed almost 400€ for my Suunto 9 Peak Pro.
        I hope you will improve in the future so that I can switch back to your watches because I think from the hardware point of view they have no riivals.

        Nevertheless Happy Christmas Holidays

        Ł L C 3 Replies Last reply 20 Dec 2024, 09:48 Reply Quote 2
        • Ł Offline
          Łukasz Szmigiel @Nicola Fontana
          last edited by 20 Dec 2024, 09:48

          @Nicola-Fontana said in Software update 2.39.20 (2024 Q4):

          I will move to another watch

          What will your pick be? Who’s software is better and bug free?

          S9PP 2.43.12

          1 Reply Last reply Reply Quote 2
          • Ł Offline
            Łukasz Szmigiel @Dimitrios Kanellopoulos
            last edited by 20 Dec 2024, 09:59

            @Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):

            Hi all S9PP’s people. Thank you for the logs and we have found the issue.

            I ll keep you posted.

            Nah, I’m cool. I just learned that I’m a hamster, hence the 255 hr.

            S9PP 2.43.12

            G 1 Reply Last reply 20 Dec 2024, 10:18 Reply Quote 2
            • G Offline
              Gunnar @Łukasz Szmigiel
              last edited by 20 Dec 2024, 10:18

              @Łukasz-Szmigiel You made my day 🙂

              1 Reply Last reply Reply Quote 1
              • L Offline
                larrybbaker @Nicola Fontana
                last edited by 20 Dec 2024, 10:47

                @Nicola-Fontana unique case/situation. I don’t think this is a majority feeling.

                SV Solar
                iPhone 16 Pro

                1 Reply Last reply Reply Quote 2
                • J Offline
                  jacob @sebchastang
                  last edited by 20 Dec 2024, 12:52

                  @sebchastang i have the same issue. Anybody know how to install previous OTA-packages on the vertical?

                  1 Reply Last reply Reply Quote 0
                  • T Offline
                    t-Dox @Dimitrios Kanellopoulos
                    last edited by 20 Dec 2024, 12:57

                    @Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):

                    Hi all S9PP’s people. Thank you for the logs and we have found the issue.

                    I ll keep you posted.

                    great job! glad to hear this good news

                    Andrea
                    9pp

                    1 Reply Last reply Reply Quote 0
                    • E Offline
                      Egika Platinum Member
                      last edited by Egika 20 Dec 2024, 15:34

                      a fix for the HR issue is currently under testing

                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                      Race S All Black - Titanium Courtney
                      Run Lime

                      S K 2 Replies Last reply 20 Dec 2024, 15:49 Reply Quote 6
                      • S Offline
                        sebchastang Silver Members @Egika
                        last edited by 20 Dec 2024, 15:49

                        @Egika Do you know if a fix for bad “control panel” display when activated by bottom button shortcut is also under testing?
                        Even if it is probably less important than the HR issue, I think it deserves consideration from Suunto since it has been broken with latest firmware.
                        Thanks.

                        Suunto Vertical
                        Suunto Traverse

                        E 1 Reply Last reply 20 Dec 2024, 15:50 Reply Quote 0
                        • E Offline
                          Egika Platinum Member @sebchastang
                          last edited by 20 Dec 2024, 15:50

                          @sebchastang sorry, I don’t know. Can also not reproduce this myself.

                          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                          Race S All Black - Titanium Courtney
                          Run Lime

                          S 1 Reply Last reply 20 Dec 2024, 16:05 Reply Quote 0
                          • S Offline
                            sebchastang Silver Members @Egika
                            last edited by 20 Dec 2024, 16:05

                            @Egika no problem.
                            Steps to reproduce:

                            • set control panel as bottom button shortcut
                            • restart watch
                            • access control panel by long pressing bottom button > result is a bad display of control panel as described in @TrailEyes video
                              https://forum.suunto.com/post/158535
                              Sometimes Control panel displays well, sometimes does not.

                            I also contacted support to tell them about the control panel issue. I don’t know if this is going to be forwarded to dev team.

                            Anyway, I am happy for S9PP users who will soon have a fix thanks to Suunto responsiveness 👍

                            Suunto Vertical
                            Suunto Traverse

                            E 1 Reply Last reply 20 Dec 2024, 16:14 Reply Quote 1
                            • E Offline
                              Egika Platinum Member @sebchastang
                              last edited by 20 Dec 2024, 16:14

                              @sebchastang said in Software update 2.39.20 (2024 Q4):

                              Steps to reproduce:

                              set control panel as bottom button shortcut
                              restart watch
                              access control panel by long pressing bottom button > result is a bad display of control panel as described in @TrailEyes video
                              https://forum.suunto.com/post/158535
                              Sometimes Control panel displays well, sometimes does not.

                              Thank you!
                              I now could reproduce it on my S9PP. Seems to be a MIP device only issue.
                              Not sure if too much will happen regarding this one over the Christmas holidays though…

                              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                              Race S All Black - Titanium Courtney
                              Run Lime

                              S 1 Reply Last reply 20 Dec 2024, 16:26 Reply Quote 3
                              • S Offline
                                sebchastang Silver Members @Egika
                                last edited by 20 Dec 2024, 16:26

                                @Egika Good to know you can reproduce!
                                I would be satisfied just by knowing Suunto will include a fix for this issue in the next update (Q1 2025).
                                Thanks again for your help

                                Suunto Vertical
                                Suunto Traverse

                                1 Reply Last reply Reply Quote 1
                                • K Offline
                                  kaje_tan @Egika
                                  last edited by 21 Dec 2024, 07:30

                                  @Egika do you know how long it could take to implement fixed version?

                                  I received my 9PP two days ago, first impression was great, I updated FW to the most recent and… then nightmare started:

                                  • Sleep tracking does not work (HR 24/7 and sleep tracking enabled). First night it detected wake up with 3hrs delay, 2nd night nothing tracked.
                                  • not all steps seems to be counted. Yesterday since morning no single step was counted till I soft restarted watch
                                  • watch shows temperature in range 27-32 deg C. I don’t now what it suppose to mean. It is not my temperature nor environment.

                                  I am feeling disappointed. I am asking about software update date because I still have 12 days to send it back.

                                  K 1 Reply Last reply 22 Dec 2024, 12:40 Reply Quote 0
                                  • F Offline
                                    false Bronze Member
                                    last edited by 21 Dec 2024, 10:23

                                    I’m sorry for that
                                    4a21932b-01f6-445d-845d-7e6514f8856e-17347766078851950515645649411131.jpg

                                    D E 3 Replies Last reply 21 Dec 2024, 10:30 Reply Quote 15
                                    • D Offline
                                      Dimitrios Kanellopoulos Community Manager @false
                                      last edited by 21 Dec 2024, 10:30

                                      @false proper qa tests where done extensively. There was another issue that caused this.

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      C 1 Reply Last reply 25 Dec 2024, 20:12 Reply Quote 2
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager
                                        last edited by 21 Dec 2024, 10:30

                                        Hi all. Sooner or later some beta fw will come here for the ohr issue.

                                        Within the weekend hopefully.

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        H B 2 Replies Last reply 21 Dec 2024, 12:22 Reply Quote 11
                                        • E Offline
                                          enriqueescoms @false
                                          last edited by enriqueescoms 21 Dec 2024, 10:36

                                          @false Humour always explains things better 🙌

                                          Suunto 9 Peak Pro (all black version)

                                          1 Reply Last reply Reply Quote 3
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