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Software update 2.39.20 (2024 Q4)

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  • B Offline
    BrunoH Gold Members @SamuelP
    last edited by 28 Dec 2024, 10:50

    @Samuel-Pirttikangas The same problem here with my Vertical. Map didn’t start downloading so I removed the wifi connection. Now the new connection fails just like yours.

    Compasses: M-311, A-10, SK-7
    Diving: Finnlight Navy 90, Vyper
    Sports: Metron, S7, S9B and Vertical

    1 Reply Last reply Reply Quote 0
    • E Offline
      Ecki D. Bronze Member @kaje_tan
      last edited by 28 Dec 2024, 11:07

      @kaje_tan said in Software update 2.39.20 (2024 Q4):

      @Etienne_72 sorry for late response - Christmas time and as I fixed my case I wasn’t tracking forum.
      You go to Control Panel > Settings > General > About > go all way down and hold few seconds down button > secret menu pops up and you can select ‘Select OTA pkg’ I had three versions on my watch. Good luck!

      Great! Now I have a Snow White Christmas Tree and OHR works as before 🙏
      Now just snow outside is missing 😉

      https://www.strava.com/athletes/37982563
      https://www.instagram.com/macdev

      1 Reply Last reply Reply Quote 1
      • B Offline
        BrunoH Gold Members @SamuelP
        last edited by 28 Dec 2024, 12:53

        @Samuel-Pirttikangas I downgraded to the previous SW and the wifi started working immediately.

        Compasses: M-311, A-10, SK-7
        Diving: Finnlight Navy 90, Vyper
        Sports: Metron, S7, S9B and Vertical

        1 Reply Last reply Reply Quote 4
        • C Offline
          claenn @Etienne_72
          last edited by 29 Dec 2024, 09:56

          @Etienne_72

          https://forum.suunto.com/post/159390

          1 Reply Last reply Reply Quote 0
          • I Offline
            inkognito Platinum Member
            last edited by 29 Dec 2024, 11:18

            Is there any reason why the original point of the ruler is no longer updated as you move?

            E.g. I use ruler to measure distance from my location (let’s call it point A) to point B. When I move, it still shows the original A-B distance: the starting point (A) is no longer updated. It used to always show distance from the current location in previous firmware…

            1000032622.jpg

            SV: fingers crossed :D
            S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
            Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
            Despite some pretty bad luck, I still love Suunto!

            1 Reply Last reply Reply Quote 0
            • V Online
              VoiGAS Silver Members
              last edited by 29 Dec 2024, 13:29

              To report something positive, the GPS accuracy improved a lot on my Race S. Drift is gone, it shows now when I changed the boardwalk. Also less wobbly. Well done 👍


              Race S
              Ambit3 Vertical

              T 1 Reply Last reply 29 Dec 2024, 18:21 Reply Quote 2
              • T Offline
                thanasis Bronze Member @VoiGAS
                last edited by 29 Dec 2024, 18:21

                @VoiGAS said in Software update 2.39.20 (2024 Q4):

                To report something positive, the GPS accuracy improved a lot on my Race S. Drift is gone, it shows now when I changed the boardwalk. Also less wobbly. Well done 👍

                I can confirm the gps accuracy improvement which is exceptional !
                Also the battery in my vertical is now really great . After 12hours of wearing it today and 1.5hours of activities it is 99% … that’s impressive as well

                1 Reply Last reply Reply Quote 3
                • K Offline
                  Kramble @sebchastang
                  last edited by 29 Dec 2024, 21:59

                  @sebchastang said in Software update 2.39.20 (2024 Q4):

                  @BrunoH I have also observed that sometimes even after self-repair the control panel fails again to display correctly.
                  I still don’t know what causes this broken display.

                  I ).
                  @Dimitrios-Kanellopoulos

                  When I have the control panel bug I solved it repeatedly with this pattern :

                  1. control panel with long press bottom button shortcut => BUG
                  2. back to watchface
                  3. press middle button shortcut (for me it’s chrono)
                  4. back to watchface
                  5. control panel with long pressbottom button shortcut => OK, bug is gone

                  Ambit 3 peak saphir
                  Spartan Ultra (sold)
                  S7 graphite copper
                  S9 peak all black
                  Vertical titanium green forest
                  Wings

                  B S 2 Replies Last reply 30 Dec 2024, 06:33 Reply Quote 0
                  • B Offline
                    BrunoH Gold Members @Kramble
                    last edited by BrunoH 30 Dec 2024, 06:33

                    @Kramble thanks but I’d say this workaround is irrelevant since other showstopper bugs emerged. My Vertical lost wifi connectivity and thus couldn’t load new maps. I had to downgrade.

                    Compasses: M-311, A-10, SK-7
                    Diving: Finnlight Navy 90, Vyper
                    Sports: Metron, S7, S9B and Vertical

                    1 Reply Last reply Reply Quote 0
                    • S Offline
                      sebchastang Silver Members @Kramble
                      last edited by 30 Dec 2024, 08:10

                      @Kramble Thanks for this new workaround!
                      Since I switched “control panel” access from bottom button shortcut to pinned widget (middle button short press), I have not seen the broken display anymore. Nevertheless I expect a fix in next firmware update.

                      Suunto Vertical
                      Suunto Traverse

                      1 Reply Last reply Reply Quote 0
                      • S sartoric referenced this topic on 30 Dec 2024, 10:13
                      • B Offline
                        burningwipf
                        last edited by 30 Dec 2024, 11:38

                        I just got a new Race S for Christmas, and now I registered to add another case where the OHR stops working from time to time.
                        It installed the 2.39.20 update on Christmas Eve, and since then, I had to restart my watch once or twice a day every day, because the sensor stops working.

                        Unfortunately I can’t roll back to 2.37.48, because it was shipped with 2.35.36, and I don’t know how to go to an intermediate version.

                        K 1 Reply Last reply 31 Dec 2024, 15:00 Reply Quote 1
                        • L Offline
                          larrybbaker
                          last edited by 30 Dec 2024, 13:41

                          I am also seeing the issue with not being able to add new map downloads with the new firmware. Existing maps seem fine but stuck in terminal “waiting to download” for any new map request.

                          SV Solar
                          iPhone 16 Pro

                          B T 2 Replies Last reply 30 Dec 2024, 14:29 Reply Quote 4
                          • B Offline
                            Brad_Olwin Moderator @larrybbaker
                            last edited by 30 Dec 2024, 14:29

                            @larrybbaker said in Software update 2.39.20 (2024 Q4):

                            I am also seeing the issue with not being able to add new map downloads with the new firmware. Existing maps seem fine but stuck in terminal “waiting to download” for any new map request.

                            This is something to do with your network or downloads. I downloaded three new maps for SV Solar last night with no issues.Perform a soft reset first, if that does not work then delete and reconnect your network and then try deleting or adding maps.

                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                            L 2 Replies Last reply 30 Dec 2024, 15:54 Reply Quote 0
                            • T Offline
                              thanasis Bronze Member @larrybbaker
                              last edited by 30 Dec 2024, 14:51

                              @larrybbaker said in Software update 2.39.20 (2024 Q4):

                              I am also seeing the issue with not being able to add new map downloads with the new firmware. Existing maps seem fine but stuck in terminal “waiting to download” for any new map request.

                              i have no issues on that front… strange

                              1 Reply Last reply Reply Quote 0
                              • L Offline
                                larrybbaker @Brad_Olwin
                                last edited by larrybbaker 30 Dec 2024, 15:54

                                @Brad_Olwin Thanks @Brad_Olwin I did the soft reset with no change - I did not try deleting the networks and re-adding them (did not see your suggestion). I downgraded the firmware - added the new map with no issues and then upgraded the FW again.

                                SV Solar
                                iPhone 16 Pro

                                T 1 Reply Last reply 30 Dec 2024, 16:06 Reply Quote 2
                                • T Offline
                                  thanasis Bronze Member @larrybbaker
                                  last edited by 30 Dec 2024, 16:06

                                  @larrybbaker I replicated it by the following :

                                  Added a second WiFi
                                  Connected the watch to charger
                                  Added a map to be downloaded
                                  The watch says the WiFi cannot be reached
                                  Deleted the WiFi
                                  Adding the WiFi fails

                                  L 1 Reply Last reply 30 Dec 2024, 16:12 Reply Quote 4
                                  • L Offline
                                    larrybbaker @thanasis
                                    last edited by 30 Dec 2024, 16:12

                                    @thanasis confirmed thank you - I deleted my wifi settings and now cannot add them back - multiple tries soft reset of watch and killing/relaunching the app. IOS latest Beta. Watch on latest FW.

                                    @Brad_Olwin

                                    SV Solar
                                    iPhone 16 Pro

                                    T S 2 Replies Last reply 30 Dec 2024, 16:14 Reply Quote 3
                                    • T Offline
                                      thanasis Bronze Member @larrybbaker
                                      last edited by 30 Dec 2024, 16:14

                                      @larrybbaker unfortunately you are right … it’s now impossible to add a WiFi

                                      1 Reply Last reply Reply Quote 4
                                      • L Offline
                                        larrybbaker @Brad_Olwin
                                        last edited by 30 Dec 2024, 16:21

                                        @Brad_Olwin I just submitted logs for this issue - if needed.

                                        SV Solar
                                        iPhone 16 Pro

                                        B 1 Reply Last reply 30 Dec 2024, 16:23 Reply Quote 2
                                        • B Offline
                                          Brad_Olwin Moderator @larrybbaker
                                          last edited by Brad_Olwin 30 Dec 2024, 16:23

                                          @larrybbaker Can you PM me the email you use for SA and the time/date logs sent. I will attempt to replicate, which seems likely and file a bug report. Please include time zone!

                                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                          1 Reply Last reply Reply Quote 2
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