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Software update 2.39.20 (2024 Q4)

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  • E Offline
    Egika Platinum Member
    last edited by 6 Jan 2025, 13:02

    2.39.34 is for S9PP only. Mainly to fix the OHR and sleep tracking issues.
    Technically it is a downgrade to v2.37.48 for the moment as the OHR issues need more time.

    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
    Race S All Black - TI Canary - Titanium Courtney

    A M 2 Replies Last reply 6 Jan 2025, 13:10 Reply Quote 11
    • A Online
      Arju Ambin Silver Members @Egika
      last edited by 6 Jan 2025, 13:10

      @Egika thanks for confirming. Good call by Suunto on reverting. Hopefully it won’t take long until the devs get it figured out 😊

      Suunto Race

      1 Reply Last reply Reply Quote 1
      • M Offline
        MKPotts Bronze Member @Egika
        last edited by 6 Jan 2025, 14:14

        @Egika
        Most of the discussion on here was about the OHR/sleep issue - which my watch had with 2.39.20 - but my bigger problem was the very high battery drain during activity (6-7%/hr). Some other users also reported this, though it seemed not as many as the ohr.

        Do you know if Suunto are aware of this and working to fix it at the same time?

        E E B 3 Replies Last reply 6 Jan 2025, 15:54 Reply Quote 5
        • E Offline
          Elipsus Silver Members @MKPotts
          last edited by 6 Jan 2025, 15:54

          @MKPotts Yo, I also got the problem, i noticed that my backlight was always on despite telling it to turn off, I solved it by doing a hard-reset, takes around half an hour to do, and you loose a little bit of data, but that was worth it IMO

          M 1 Reply Last reply 6 Jan 2025, 17:05 Reply Quote 0
          • E Offline
            Egika Platinum Member @MKPotts
            last edited by 6 Jan 2025, 17:01

            @MKPotts I am no aware of any high battery drain during activity, sorry. And it would be quite unusual as well. Unless backlight is constantly on, as @Elipsus suggests.

            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
            Race S All Black - TI Canary - Titanium Courtney

            M T 2 Replies Last reply 6 Jan 2025, 17:23 Reply Quote 0
            • M Offline
              MKPotts Bronze Member @Elipsus
              last edited by 6 Jan 2025, 17:05

              @Elipsus
              Thanks. I checked the backlight settings after the problem started and it was definitely off. I do most of my running in the dark, so would notice if it was switching on despite the settings.
              Rolling back to 2.37.48 firmware has fixed the issue for me, back to usual battery burn in activity. But I won’t update to any later firmware releases until I know the battery drain issue is fixed.

              1 Reply Last reply Reply Quote 2
              • M Offline
                MKPotts Bronze Member @Egika
                last edited by 6 Jan 2025, 17:23

                @Egika
                Thanks for the reply Egika.

                It definitely wasn’t caused by the backlight in my case - see my last post - and other people have reported the same battery drain in this thread (@jussim for example) after installing 2.39.20.

                It would be really helpful if any other product testers on here could comment about Suunto’s awareness of this problem. I’ll contact support if necessary but in my case it’s clearly related to the firmware (no problem before the update or after rolling back).

                1 Reply Last reply Reply Quote 4
                • T Offline
                  timecode @Egika
                  last edited by 6 Jan 2025, 17:38

                  @Egika Maybe I misunderstood, but you are not aware of battery drain on your personal watch, or at all? Because there were quite a few users reporting poor battery life after the last two updates or so. I am at home ill and have to charge my S9PP every 5 days, without any activities.

                  P E 2 Replies Last reply 6 Jan 2025, 21:53 Reply Quote 0
                  • E Offline
                    enriqueescoms @timecode
                    last edited by 6 Jan 2025, 21:01

                    @timecode said in Software update 2.39.20 (2024 Q4):

                    Updated the S9PP and the new carousel menu is gone, so I am assuming it’s a rollback? Took quite a bit…

                    Thanks god. 🙌

                    Suunto 9 Peak Pro (all black version)

                    Ł 1 Reply Last reply 6 Jan 2025, 21:07 Reply Quote 2
                    • Ł Offline
                      Łukasz Szmigiel @enriqueescoms
                      last edited by 6 Jan 2025, 21:07

                      @enriqueescoms don’t be so happy, it’s here to stay 😉

                      S9PP 2.40.44

                      E 1 Reply Last reply 7 Jan 2025, 06:43 Reply Quote 0
                      • P Offline
                        Peter Pan 0 @timecode
                        last edited by 6 Jan 2025, 21:53

                        @timecode

                        +1 on the poor battery life. Basically with every update after stock version. (Don’t remember the number and didn’t look it up. Bought the watch 1 year ago if that help to find version number)
                        On stock FW I was impressed by the battery life. After the updates not so much.
                        The last update was the worst for sure on battery and OHR.

                        1 Reply Last reply Reply Quote 3
                        • B Offline
                          Brad_Olwin Moderator @MKPotts
                          last edited by 7 Jan 2025, 04:34

                          @MKPotts said in Software update 2.39.20 (2024 Q4):

                          @Egika
                          Most of the discussion on here was about the OHR/sleep issue - which my watch had with 2.39.20 - but my bigger problem was the very high battery drain during activity (6-7%/hr). Some other users also reported this, though it seemed not as many as the ohr.

                          Do you know if Suunto are aware of this and working to fix it at the same time?

                          I am not having this drain on my watch but will check carefully. What are your display settings?

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                          1 Reply Last reply Reply Quote 0
                          • E Offline
                            enriqueescoms @Łukasz Szmigiel
                            last edited by 7 Jan 2025, 06:43

                            @Łukasz-Szmigiel Yep, I’m afraid so 😖 😰

                            Suunto 9 Peak Pro (all black version)

                            1 Reply Last reply Reply Quote 1
                            • E Offline
                              Egika Platinum Member @timecode
                              last edited by 7 Jan 2025, 07:22

                              @timecode said in Software update 2.39.20 (2024 Q4):

                              @Egika Maybe I misunderstood, but you are not aware of battery drain on your personal watch, or at all? Because there were quite a few users reporting poor battery life after the last two updates or so. I am at home ill and have to charge my S9PP every 5 days, without any activities.

                              I am not aware of faster battery use both in my personal S9PP and also from other testers internal discussion.
                              Most higher battery consumption after an update is as explained in Q1 here: https://forum.suunto.com/topic/9960/more-faq

                              Higher consumption during activity has not been observed and the first thing to check would be if this persists after a soft reset.

                              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                              Race S All Black - TI Canary - Titanium Courtney

                              1 Reply Last reply Reply Quote 0
                              • T Offline
                                tmclr Bronze Member
                                last edited by tmclr 29 days from now 7 Jan 2025, 08:02

                                I backdated my 9PP to 2.37.48 a few weeks ago, and turned off automatic updates.

                                Despite this (and checking that auto update is still OFF in the App), my watch automatically updated with 2.39.34 over night.

                                Given the chaos caused by the 2.39.20 update, and the fact I disliked the new Carousel menu, I had decided NOT to update my watch with ANY further updates unless I can see a compelling reason to do so.
                                It appears that this is not an option.

                                Anyone from Suunto care to comment on this??

                                D 1 Reply Last reply 7 Jan 2025, 08:09 Reply Quote 4
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager @tmclr
                                  last edited by 7 Jan 2025, 08:09

                                  @tmclr that was a forced update which is basically the downgrade you made

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  T 1 Reply Last reply 7 Jan 2025, 08:12 Reply Quote 0
                                  • T Offline
                                    tmclr Bronze Member @Dimitrios Kanellopoulos
                                    last edited by tmclr 29 days from now 7 Jan 2025, 08:12

                                    @Dimitrios-Kanellopoulos

                                    Yes I appreciate that. However the s/w that the watch was on was acceptable to me, and I chose to disable updates.

                                    As such I don’t expect the watch to be updated.

                                    What other (unwanted) changes and bugs are going to be forced on me???

                                    G D 2 Replies Last reply 7 Jan 2025, 08:30 Reply Quote 0
                                    • G Online
                                      GiPFELKiND Silver Members @tmclr
                                      last edited by 7 Jan 2025, 08:30

                                      @tmclr thats really bad experience ☺️ i want choose for myself whatupdate

                                      If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                                      1 Reply Last reply Reply Quote 1
                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager @tmclr
                                        last edited by 7 Jan 2025, 10:52

                                        @tmclr You disabled the automatic updates from the app ? Then I need the app version please. If that is the case it should not happen

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        T P 3 Replies Last reply 7 Jan 2025, 11:34 Reply Quote 0
                                        • T Offline
                                          tmclr Bronze Member @Dimitrios Kanellopoulos
                                          last edited by tmclr 29 days from now 7 Jan 2025, 11:34

                                          @Dimitrios-Kanellopoulos

                                          App version 2.40.2 (17627). Confirmed once again that the ‘enable automatic updates’ option is turned off in the watch settings in the App.

                                          Would it be helpful to send send logs from the App?

                                          1 Reply Last reply Reply Quote 0
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